Royal Sonesta New Orleans

Great Hotel right in the Heart of Bourbon Street. Staff was friendly and helpful. Great Jazz club in the hotel. Room was comfortable and clean. 5th Floor room faced Bourbon Street but street noise was minimal. Visit the Courtyard Bar on the pool deck. (2nd Floor). Hotel has a side entrance on Conti which made avoiding Bourbon Street crowds easy when desired.

the evening we checked in, there was no power. A storm had hit New Orleans earlier in the day. We checked in with glow sticks. The hotel was "attempting" to relocate guests the next day, but they were disorganized in trying to do so. We were told since our reservations were through oRBITZ, we should contact Orbitz. That is where the nightmare started. After 2 1/2 hours on the phone with orbitz and being tranferred from one operator to another, I gave up and found a hotel in which to stay. Orbitz did a terrible job of helping. I am disappointed in their service.

The royal sonesta is an elegant hotel in the French Quarter. I was disappointed though, that I was not warned on their website that you had to pay extra for parking at $40/day. Or that there was no coffee pot, refrigerator or microwave in the room. The room itself was very nice but I heard every conversation that was going on in the hallway. It was almost as if there was no door into the room, it was that loud. They had an assortment of restaurants/lounges in the hotel, but all were too expensive for my blood. ($6.50 for a beer) The restaurants were right up there with their prices, too. The best thing is that it is in a great location and you don't have to drive to get to most of the places you want to visit.

The room was loud, but that was expected given that it is on Bourbon St. It was a great location if you don't mind the noise. Bring ear plugs. The food you get through room service is cheaper and tastier than in the French Quarter. I'm thinking outsiders infiltrated after Katrina because the food used to be delicious and affordable in the French Quarter. Our phone never worked despite three complaints. The handle to the shower was broken, but still functional. One of our blankets smelled like cigarette smoke so we don't think they washed it. The staff was very friendly. The hotel was beautiful. The beds were only full size, which is terrible for a couple. The prices are crazy high. There is no coffee pot in your room so you have to get dressed and go buy theirs downstairs, which is Starbucks. A grande coffee is $3 and a venti latte is $6.87! You can purchase a room service pot for $6 plus tax for 6 cups. However, there is an automatic gratuity on everything equal to 21%. Yikes! Thus, the coffee is $7.80. You also have to purchase internet service, which is available in your room with your laptop or the television and the business office. I think the cheapest method was your laptop, but I cannot remember. At the business office - If you use the printer its $1 for black or $2 for color printouts for the first 8 pages. I can't remember the amount after that. It's 45 cents/min for the computer with a min. charge of $7. In the end, I didn't mind the noise, but I don't think I will stay here, again. I like free coffee in my room so that I do not have to get dressed. I would think a hotel of this quality and price would offer that when places over $100 cheaper do. I also would like to be able to choose my gratuities especially if they are at 21%. Who came up with 21% instead of 20% anyway?

The lobby of the hotel is gorgeous, rooms not so much. We had a pool view room. The room were really tiny and nothing like you would expect after seeing the lobby. All the furniture in our room was dusty. The room is overly priced for what you get. I don't believe I would stay there again.

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The Sonesta hotel lobby was impressive but, unfortunately, our room was on the fifth floor with no view of any significance and downward slant from the roof in one end of the room; this part of our trip was a downer -- I will never accept a booking at this hotel. To be fair, all other aspects of the hotel were good. We spent most of our time in the quarter and river front; ate at Antoines, and FIN, had Begnies/chicory coffee @ Cafe Du Monde; Watched a couple of Mardi Gras parades. Return trip was long, having been routed through Atlanta rather than Houston. Previous trips to the South and East were typically routed more crisply and as short as possible.

This was a great location to walk up and down Bourbon Street and the French Quarter.

The hotel was very nice and in a great location. I would have said it was perfect except, on day 2 the fire alarms continued to repeatedly go off, on day 3 the fire alarm went off intermittently making it difficult to nap, talk or even watch TV, on the third day the rooms on both sides of me started undergoing construction. non stop drilling, hammering, and banging. I was not able to sleep, or even watch TV because the noise was so loud and continues. Why they didnt shut that part of the 4th floor off I have no idea. Other patrons were also mad at the on going noise from early morning to 6PM When i said something to the staff they were unapologetic and could care less. I have to say that made my stay terrible.

Hotel is an oasis right on Bourbon Street. Offers the ability to enter the hotel from a side street if you want to escape the sleazy environment and smell of Bourbon Street. Within easy walking distance of most of the city's attractions. We were able to book with a great rate- I don't think that the hotel's amenities warrant their high regular room rate. Room service food was excellent.