Royal Sonesta New Orleans

The location of the hotel was great for a first time trip to New Orleans. It was located on Burbon St. in the French Quarter and allowed easy walking access to all the local tourist attractions including tours, the Garden District, the French Market and trolley access, and cabs were not hard to get since we traveled to locations outside of the typical tourist spots. I would not want to stay on Bourbon St. in the future just based on our desire not to drink 24/7, but we were still very able to access more low key spots and the rooms were quiet. Nothing in the hotel blew me away, so I would consider this an average hotel stay. It has more character than a national chain hotel but there was nothing that stood out to me more than at other places I've stayed. The designated concierge for suggestions and trips was out at times when were looking for recommendations, so getting "You can try our hotel restaurant." as a response to looking for a unique to New Orleans dining experience from at the reception desk led us to forgo the check in area as a resource. All in all it was a standard, satisfactory stay at a satisfactory hotel. We truly enjoyed our trip and the hotel didn't play a significant role either way in our stay.

The hotel was very nice except for the small beds in the room. They told us they were queen size but they were actually full size beds. There is no coffee maker in the room. There is a coffee shop in the lobby, however that first cup of coffee while you are still getting ready would be great!

Hotel was 4 star but the Deluxe King room was no more than 2 1/2 star. The room was damp/humid. One day we had to go out looking for wash cloths and another we ran out of toilet paper. The bath was small with a poorly constructed single vanity and there was a little mold on the tub grout. Clock/radio/mp3 player had the wrong time and no apparent way to change it. The concierge said he would have someone change it, but it never happened. We might return to an upgraded room because the location and hotel appointments were very nice but likely will look for another hotel.

Room service and housekeeping unreliable and slow. Rooms need to be updated. No coffee machine in room. Located in heart of Bourbon St in pedestrian only block, so no taxi drop off during evening.

The staff at the concierge desk was lazy and made it clear they did not want to be bothered. Not helpful or even slightly concerned...they were actually, a bit rude. It was evident that repeat business was not valued at this establishment. While the room, the restaurant and location were very nice, I will not return to the Royal Sonesta.

Room was small but comfortable. No coffee maker or hair dryer in room. Parking was expensive--$40 for one night stay.

We were originally given a prison cell room that opened onto a brick wall with no view. Not what I came to New Orleans for. Finally got the room changed to one with a balcony overlooking Conti and Bourbon and things were greatly improved! A note for others: this type of room will make it hard to get any sleep because of the noise but it was what we were looking for. My biggest concern when we went to change the room (which was smoothly accomplished by the friendly staff) was that the lines were full of unhappy people also changing their rooms. That made me nervous as to what we had gotten ourselves into...This hotel does have great amenities and a perfect location if you want to be in the heart of the action.

Location was great, right on Bourbon st. Staff could have been friendlier. We were checking out @ 4am & staff struggled to give me a zero balance print out. Why didn't they deliver check out statement under the door like most hotels? also for security door were locked/elevators to where to get cab was not out of service, had to carry bags down stairs to get to cab, should provide better option during those hours. 1/2 of Equipment in workout facility made loud noises, they all need to be updated. Overall ok hotel, clean enough, although they didn't clean room timely, they came late to our room, seemed busy but they should plan for that. I would recommend this hotel but with above explanations.

The hotel is on bourbon street. Thats great for location but the area around it smells awful. The room smelled like there had been a dog staying in it. I didn't request a room change but was a little disappointed. When it was time for me to leave, the printer was down still so I couldn't sign my receipt. [...]

Hotal premises and services have gone downhill gradually since Katrina