Always superb service every time we have visited. Location could not be better. Close to great restaurants, bars, and music.
Rooms can vary widely though--- from very small to nice size. Views also can be excellent or not so much. Make sure you
are specific in your room requests and get the confirmation in writing. I prefer higher up for less noise.
it was amazing to me how quiet and beautiful this hotel was being on Bourbon Street I love that will go back there every time we've been to several hotels in New Orleans and this one was by far the grandest and the best will never stay anywhere
else great for families wonderful pool beautiful lobby and steps away from all the fun . It was really like being in two different worlds
Hotel features (5 = best, 1 = worst):
Consult the concierge he was very knowledgeable and friendly and all of his suggestions
Especially when it came to dining
The morning of our flight the desk sent us to the parking garage exit to wait for a taxi that never showed up, and we were locked as we had handed in our room keys. Very confusing, and nerve wracking. We were finally rescued by an independent
shuttle service, no thanks to the front desk.
From the moment we pulled into valet parking, we were already impressed. The staff was very friendly and helpful. We checked in with ease and discovered an upgrade to our room, with a bottle of chilled champaign! The location is right in the heart
of Bourbon St. Walking distance to everything you may need. We will definitely be back to stay.
My friends had called the hotel prior to our arrival to arrange a huge balloon bouquet to surprise me with and it was there and waiting when I checked in. They also up-graded my balcony room so that it had a larger balcony and gave me a
complementary bottle of champagne. There is also no better location than the Royal Sonesta, it is on the perfect end of Bourbon Street and access to the trolley system is 2 blocks away which is how you want to see New Orleans and for three dollars you can get on and get off all day long. This hotel also had the best pillow selection of any hotel we have ever stayed at.