Quality Inn & Suites Maison St. Charles

Everything was great except some issues with the reservation. They were confused about the room they assigned us and attempted to placve two additional parties in the room after we were already settled. The second one we just happened to be in the lobby and heard the clerk say our room number and were able to stop it. Everything else was great. JJ

The pictures made us think it was a 4 or 5 star hotel, but, were we surprised! The area is not safe at night as people stop and ask for money. Hotel located in a run down area of town. Clean towels and bedding daily, but the room was never vac during our stay. No elevator in our part of the hotel. The daily breaksfast was okay. Thank God, the trolley stopped in front of the hotel so we could escape to downtown. Also, our suite overlooked the garbage can area and twice we were waken at 4 am by the garbage truck pick-up. Will never stay here again. Was able to move to another hotel downtown to enjoy our vacation.

Hotel experiance was very good The room key was given to us prior to check in time witch was very good after 12 hours drive. Room was a little too small but did the work. The a/c make noices but nothing to loud. Breackfast could be better but it was OK and clean. The best was the hospitality attitude of the hotle staf.

FOR STARTER THE PICTURES THAT R SHOWN ON THE WEB SITE NEED TO B CORRECTLY REDONE..IM THINKING THE HOTEL IS BEAUTIFUL BUT THE ROOM NEEDS TOO B UPDATEED..I WAS VERY DISAPPOINTED...Y CANT THE ROOMS LOOK LIKE THE LOBBY..

great entry, office area, colorful murals along drive entry and exit, great character as you'd imagine a New Orleans quaint courtyard hotel to have, but it stops there. Room was every bit of a plane jane two bed one bath room. For whatever reason, we didn't receive maid service. Went to office to gather new towels and they were accomodating, but no idea why they skipped our room. Needed more coffee and more shampoo/conditioner as well. Also, room faced a brown corner wall, instead of a great courtyard view. Not many in the corners like this, hope it wasn't since we booked via a discount site. The mattress I had felt as if a 500# person slept in the middle of it for the past ten years. It. Wasn't. Flat. At. All. Hard to get comfortable. One last note-- the AC wasn't pushing cold air as it should have. It was cool, but was only running at a tiny portion of the speed it should have. April in NOLA can be warm, but that wasn't the case. We were out all day, by the time we returned at 10pm, the room had not cooled down in the least. Their security guard came to check it out (he pushed one button) and he couldn't do anything else. He suggested they could move me to another room, I agreed. They never contacted me to move... again, after 10pm, I simply knew they wouldn't and tried to sleep in the concave bed. Sigh. Good thing the location is great for what I wanted!!

This hotel was more than I expected. It sits right on St. Charles Ave., which is beautiful, lined with gorgeous homes and trees. The streetcar runs right in front of the hotel and takes you right to Bourbon St. so no need to worry about the limited parking in the French Quarter. The rooms were clean and security was always onsite, friendly, asking how your day was. The courtyards are cute. We didn't use the pool or the breakfast room(we had beignets 3 of the 4 mornings in the French Qtr!). The desk staff was very helpful in directing us to or away from certain restaurants(a $40 lunch isn't always the best deal just because of a name attached to the restaurant!). I would definitely stay here again.

The courtyard was amazing to hang out in and the location was excellent on St. Charles. The room could use some improvement with decor, but overall great for the price we paid.

We were on St.Charles Ave, during Mardi Gras the Trolly and buses do NOT run on the Avenue. That was fine as we walked every where. Lafayette Cemetery was a 20 minute relaxing walk checking out the homes on the way. Very safe alone ~ go for the tour if you want more facts. We also walked to the French Quarter, again about a 20 minute walk. Madi Gras was alot of fun and the food every where was great. People are friendly. During Madi Gras most places have quick menus to get you in and out and there is lots of waiting. The menus go back to normal after it's over and there is little waiting and no rush. I will be going back!

Fantastic staff, safe and convenient location. Breakfast was nice. It was only an average sort of clean would be my only complaint because I could definitely tell that the comforters and blankets weren't the freshest... and I could be wrong, but I don't think so. Overall, we would definitely stay there again mainly because the staff were extremely helpful and happy. I've just recommended it to a couple on their way there today.

Placed right where we wanted, between the superdome and bourbon street. It was easy to get to both.