My wife and I stayed here hoping to enjoy the French Quarter, but not be consumed by the rowdy crowd. Unfortunately, on night 1, our room faced Bourbon street and we could hear partying from 10pm-5am. We did not sleep a wink. Thankfully, the staff
switched our room for nights 2 and 3 to the side of the hotel facing the alley and it was very, very quiet. We were put in a room right next to the elevators, but compared to the partiers, the elevator noise was manageable. Someone vomited in the hallway outside our room on night 3, which made the walk to the elevator unpleasant, but our room smelled fine. Definitely come with eyes wide open - we didn't and it took us a bit to adjust. Ultimately, we had a nice stay. However, in future, I would book a hotel a few blocks from Bourbon Street, not directly on it.
We went for Mardi Gras weekend and the location is ideal and great for being in the heart of New Orleans during Mardi Gras. The hotel was well staffed with security to make sure only paying guest were in the hotel. However, the other staff was
less than good. On Friday during the peak check in time there were 2 people working the front counter while 4 others sat in the back and did nothing.
Also parking for this hotel is a NIGHTMARE!! We arrived late because of traffic and were told we couldn't valet park because the parade was coming which we understood and expected. What we didn't expect was to be told the wrong address for the parking garage they use. We finally found some parking near the hotel and boy do I wish we had just left the car there and paid the price. I moved the car Saturday morning just for peace of mind to their valet. Sunday when trying to retrieve our car well before check out time I was told they were not bring cars to the hotel because of traffic and we had 2 options. We could wait an hour for a shuttle to take us or we could walk what they called 3 blocks. We choose to walk but it wasn't 3 blocks it was more like 8 blocks! We will return to this hotel but we will never use their valet parking again!
Hotel Nice, But Could Upgrade Their Front Desk Service
First, the hotel is in a fantastic location, and the streetcar stops right in front of the hotel., making it very convenientt and inexpensive to get around. Room was clean, and the shower was very good. Had in-room coffee service, ironing
capabilities, a blow-dryer, and a functional tv. There was a nice bar and separate restaurant downstairs, although the bar closed early at 11 p.m.
Some drawbacks: There was no ice on the 13th floor the entire 4-1/2 days there despite calling to report the machine malfunction. Also, the front desk was so slow. It took forever to check-in, and it was obvious people were not happy. There should have been more employees working the front desk.
Overall, it was a pleasant experience, and again, the location was really an advantage.
We tried to call the hotel numerous times before we arrived to request that our rooms (traveled with friends) be located close together. No one would ever call us back. When we arrived the front desk employees were rude and not helpful. When
calling the front desk, they would transfer us to another number and no one would ever answer the phone. It seems that the hotel needs more employees. But the location was perfect. I would stay here again.
The location of this Hotel is great. It is at the corner of Bourbon Street and Canal. Great restaurants and lots of French Quarter night life within minuets by walk. The Street Cars run right by the front of the Hotel on Canal Street. The Room was
small but comfortable. Small is the norm for what you will find in the Historic French Quarter Hotels. People must have been smaller back then. Staff was courteous and very attentive. The one inconvenience was the long wait to have my car retrieved from the valet parking. apparently the Valet parking lot is off sight and it took a while (we waited 30mins) to get our car brought around to us when we checked out.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
On a sunny day the street performers (music, magic, and fortune tellers) set up on Royal Street in the French Quarter. Royal Street runs parallel to Bourbon Street and is a refreshing break form the bar scene on Bourbon.