room was nothing like the last 4 times we have stay there. hallways to elevator on the floors was very very dirty room carpert had dirty spill spots tile in the bathroom shower had mold all over the tile and around the soap dish just plain out
right dirty and to call and talk to 5 people in the housekeeping dept to get some one to come and clean our room that nite which was the second nite we were there a lot of pass the buck off on someone else the front desk staff need a class on good customer service and how they should talk to people but I should add the the young men at the front door all of them are your best assets to your hotel the front desk can take a class from. they are the best hands down and yes I took pictures for proof the bayou classic is to munch for a classy hotel that it really is.PS JUST NOT HAPPY THIS TIME.
Comfortable hotel in a great Central location. Although on the corner of Canal and Bourbon there was no disturbance to our sleep. Room and public areas offered all we needed for a pleasant stay. We were able to check in early which was a real
bonus. We would choose this hotel again if we returned to New Orleans.
check in went smooth till we got to our room, one bed wheb we booked a double for 2 adult couples. when I called the desk they said if we wanted to change rooms we woupd have to wait at least half an hour. Told them we would keep the room but file
a complaint. They then called rigjt back and switched us to the room originally booked. everything was fine till I got home and realized I left my work jacket on the chair in the room. Have called several times was told nothing was turned in so I must not have left it. I distinctly remember leaving it on the chair. Told them housekeeping took it when they cleaned. Still have not heard back from the manager. whatever you do dont leave anything in the room and expect it back. Thieves and not honest people working here. such a shame for such a nice place with a great location.
This is a once-grand hotel now part of the Crowne Plaza change. It seems to cater mostly to tourists and professional groups. I was in New Orleans on business. While I was there, the lobby was always teeming with people. The front desk staff were
polite but not very knowledgeable. The hotel is on Canal St., right on the edge of the French Quarter (Bourbon Street, to be exact). If that's the location you desire, and if you can get a good rate, then this might be a fine place to stay.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Jimmy J's, a 5-minute walk from the hotel, is an excellent little breakfast place. Unusual but delicious fare.