Crowne Plaze New Orleans is located at an excellent location on Canal St between Burbon St (party street) and Royal St (antique shopping). Most tourist attractions are within walking distance, and you'd appreciate it when you are looking for a
bathroom. I spent 4 nights at this hotel, I arrived late on Wed night, a little bit upset because the room was too cold and I had to wait till maintenance to show up to adjust thermostat since the sensor was located behind wall panel to be opened with a screw-driver. It took over two days for the room to warm up. Otherwise hotel service and amenities were wonderful. The manager left a holiday greeting voicemail, maid service was efficient and thorough (I left the room late following day, came back after lunch in two hours and the room was made up already). Large closet space, modern and comfortable beds and sheets, I slept soundly. I wish they have a refrigerator though so I could store some emergency orange juice to quench the early morning thirst from drinking too much. Hotel has six elevators so you don't wait long for a car. New Orleans was a super crazy town, everybody partied loud on the street but the only noise I got was from my neighbors dancing and singing in the hallway, GO Saints!
Hotel Nice, But Could Upgrade Their Front Desk Service
First, the hotel is in a fantastic location, and the streetcar stops right in front of the hotel., making it very convenientt and inexpensive to get around. Room was clean, and the shower was very good. Had in-room coffee service, ironing
capabilities, a blow-dryer, and a functional tv. There was a nice bar and separate restaurant downstairs, although the bar closed early at 11 p.m.
Some drawbacks: There was no ice on the 13th floor the entire 4-1/2 days there despite calling to report the machine malfunction. Also, the front desk was so slow. It took forever to check-in, and it was obvious people were not happy. There should have been more employees working the front desk.
Overall, it was a pleasant experience, and again, the location was really an advantage.
We tried to call the hotel numerous times before we arrived to request that our rooms (traveled with friends) be located close together. No one would ever call us back. When we arrived the front desk employees were rude and not helpful. When
calling the front desk, they would transfer us to another number and no one would ever answer the phone. It seems that the hotel needs more employees. But the location was perfect. I would stay here again.
We went for Mardi Gras weekend and the location is ideal and great for being in the heart of New Orleans during Mardi Gras. The hotel was well staffed with security to make sure only paying guest were in the hotel. However, the other staff was
less than good. On Friday during the peak check in time there were 2 people working the front counter while 4 others sat in the back and did nothing.
Also parking for this hotel is a NIGHTMARE!! We arrived late because of traffic and were told we couldn't valet park because the parade was coming which we understood and expected. What we didn't expect was to be told the wrong address for the parking garage they use. We finally found some parking near the hotel and boy do I wish we had just left the car there and paid the price. I moved the car Saturday morning just for peace of mind to their valet. Sunday when trying to retrieve our car well before check out time I was told they were not bring cars to the hotel because of traffic and we had 2 options. We could wait an hour for a shuttle to take us or we could walk what they called 3 blocks. We choose to walk but it wasn't 3 blocks it was more like 8 blocks! We will return to this hotel but we will never use their valet parking again!
THE LOCATION OF THIS HOTEL TO BOURBON STREET AND CANAL STREET CAN NOT GET ANY BETTER. UPON ENTERRING THIS HOTEL YOU ARE GREETED BY A LOOK OF OPULANCE. THEN THE TRUE CONDITION OF THE HOTEL IS REFELCTED IN THE ROOMS. THE CARPET WAS TORN AND FRAYED
AT THE BATHROOM DOOR. THE CURTAIN DRAPERY DRAW PULL WAS BROKEN AND LAYING IN THE WINDOW SILL, THE A/C & HEATER PANEL HAD COME AWAY FROM THE WALL. THERE IS A LARGE CHIP IN THE BATHROOM SINK - A DIME SIZE PIECE OF PORCELAIN MISSING. THE UPHOLSTERY FURNITURE IS WORN AND DATED. THERE IS A LEAK SOMEWHERE IN THE DRESSING AREA AND THE CARPET WAS SATURATED AND RUINED A PIECE OF OUR LUGGAGE. THE BEDS WERE HARD AND THE PILLOWS WERE FOAM NOT DOWN - THIS WAS NOT LIKE THE WESTINS "HEAVENLY BEDDING" WE ARE USED TO. OF THE 3 NIGHTS WE WERE THERE WE DID NOT HAVE HOT WATER 2 OF THE NIGHTS AND 2 OF THE MORNINGS - MAINTENENCE WAS ADVISED. UPON ENTERRING OUR ROOM LATE ONE NIGHT PART OF THE LOCKING MECHANISM FELL OFF OUR DOOR AND WOULD NOT ALLOW THE DOOR TO BE SHUT OR LOCKED - MAINTENANCE WAS ADVISED AND CAME WITHIN 10 MINUTES. WE WERE INFORMED THE LOCK WAS INSTALLED WRONG AND WAS NOTHING WE DID. WE TIPPED THE MAINTENANCE MAN. OF THE 3 MORNINGS WE WERE THERE WE ONLY REQUIRED ROOM CLEANING AND NEW TOWELS 1 DAY. ON THE DAY WE NEEDED ASSISTANCE WITH ROOM CLEANING WE RETUENED TO OUR ROOM AT 2:30 IN THE AFTERNOON TO FIND THAT OUR ROOM WAS NOT CLEANED. WE REQUESTED NEW TOWELS WHICH LAUNDRY BROUGHT UP - NONE THE LESS, WE NEVER HAD ROOM CLEANING DURING OUR ENTIRE STAY. THE SAYING YOU GET WHAT YOU PAY FOR DOES NOT APPLY TO THIS HOTEL - SINCE ROOMS GO FOR OVER $400 A NIGHT YOU DON'T GET WHAT YOU PAY FOR. WE ARE EASY GOING AND DON'T TRY TO MAKE MANY WAVES BUT THIS HOTEL SERIOUSLY NEEDS TO GET THEIR ACT TOGETHER WHEN IT COMES TO THEIR ROOMS.
I have stayed in hotels from the very bottom of the scale to the top. This was a nice hotel, clean and quiet but for the price paid, it wasn't special. Our room wasn't even cleaned until late afternoon each day even though we left very early every
morning. Would come back in the early afternoon to rest and get ready for the evening and the room was still undone. Doubt that I would stay again.
Room was okay, but the beds were rock hard. Bathroom sink didn't work and it took four times contacting the front desk to get the sink working. The room and experience didn't feel 4 star or like a Crown Plaza hotel.
The hotel was centrally located on Canal street which was the prime reason for choosing the Crowne Plaza. The curb parking was taken so we drove around the block several times waiting for the valet to open up a spot for us to park for the valet
service. The front desk was efficient and expedited our check-in. The room was as we requested-king non-smoking.
The room itself had dated furnishings but the bed was very comfortable.
The concerns: mold in the bathroom, fixture in tub was difficult to regulate, shower head was dirty with mold and calcified water and the plumbing fixtures rattled all night. Should of known when the ear plugs were part of the comfort items provided.
check-out was swift. Will we stay here again-probable not. The same room rates are offered at other hotels on Canal street with garage parking and updated rooms.
THE ORGINAL ROOMS ARE VERY OLD AND SMALL. STAY IN NEWER ROOMS AND ENJOY YOUR STAY. THIS WAY 1ST TIME IN NEW ORLEANS AND WE WERE IN THE CENTER OF ALL THAT WAS GOING ON. WE HAVE ENOUGH KNOWLEDGE NOW TO EVEN MORE ENJOY OUR NEXT STAY.