Ambassador Hotel New Orleans

The location is good, especially if you are at the convention center by day and French Quarter by night. However, it was very noisy: you could hear every door close. The bathroom showed evidence of signficant water leaks and moldy/crumbling drywall. My window looked out over a brickwall not farther than 18 inches away. They also have significant rescheduling charges, so keep that in mind if you don't have firm travel plans.

This location was very loud. When I called the front desk to ask about the noise they said it might be the water in the pipes. It did not sound like water. It was a knocking noise all night. The front desk stated that they had no one available to check the noise. The night was very unrestful.

This was a charming authentic looking New Orleans hotel from the outside,as well as the lobby and maybe some of the rooms...... but not ours! We were in a dungeon type room on the lowest floor with a window that looked out at a brick wall about two feet away. There was a constant knocking sound that required us to wear earplugs to get any sleep. The bathroom had rotten drywall and mold around the base of the bath tube area. We were told upon check-in that wireless internet was included, and then on check out charged 7.95 per day. There were no clothes hangers in the room so we asked and they had trouble coming up with any, but eventually gave us 6 wire hangers. We had friends staying other places not using a travel service who got better prices and much larger and nicer rooms. Not too great of an experience.

No one available to park the car so they called me later on in the room and I had to go downstairs to deliver keys for car left outside. Seven story public parking next door; hint. AC did not work but the ceiling fan did. The internet did not work; got it repaired and it worked for 1/2 hour then I gave up. Still was charged for two days use. The Continental breakfast was a Sara Lee coffee cake cut into tiny pieces and an urn of decent coffee. The shower worked and had hot water. If you want ancient 'ambiance' the Ambassador has plenty. And the computer did not work so they could not check me out when I left.

Finding several severe flea bites each morning on my face and hands was very unwelcome. Ruined my stay at the Hotel -- I do not recommend this place.

The hotel had a broken AC and would not give us an estimate of when it would be fixed. The AC was out all night in a very hot southern city. The hotel offered nothing to compensate for this. We also had very low water pressure.

I made reservations week in advance for king. got a queen in room with no window to exterior. Upon request to change was denied. Felt had there been a fire in the hall outside the glass door of the room, that also had no window to the outside, there would have been no way to excape. No internet the first day but charged anyway. Felt staff did not act due to booking on [...]. Said nothing they could do. I will not only never stay at this dump but my suggestion is that people pay the little extra, regardless of the deal they are offering and stay someplace nice. This room would not even be worth the stay if it had been free. Would not expect the management of this hotel to care about this review since they made no attempt after 2 calls to make any changes.

My boyfriend and I stayed at this hotel because it seemed like a good hotel, for a fair price, not far from the New Orleans Arena. Great. But...it ended there. We arrived to check in, and the Rep checking us in got a phone call from an apparently 'lost' hotel customer asking for directions. She smirked, rolled her eyes, and then laughed at them when they hung up. Evidently, in her lack of professionalism haze...she also didn't activate my hotel room keys, as neither of them worked. After going to our room and discovering that they didn't work, I had to go back to the lobby, upon which time I stumbled upon a HUUUGE roach in the hall...and the room keys was inconveniently fixed by the same Rep. Once we were able to get in our room, I turned the AC down to 65 degrees before we left for our evening out. When we arrived back in our room after about 7 hours away…the thermostat was reading about 75 degrees in our room….so I turned it down to 55 degrees. We were hot all evening...and when we woke up...it was 80 degrees in our room! (a far cry from the 55 that it was set on!) The AC ran all night,(or at least it sounded like it did) but clearly, had something wrong with it. The hallway was significantly cooler than our room. When we walked out to check out, my boyfriend say "We should have slept in the hallway. It's cooler in here". It probably would've been more quiet as well! Around 4am and again at about 5am...it sounded like someone fell out of bed multiple times and was going to come crashing through the ceiling on the floor above us. I'm assuming it was just someone slamming doors....or perhaps they were beating their heads against the wall, because their AC wasn't working either. In June in New Orleans…the last thing you want…is an AC that doesn't work! Whatever the case...we did not sleep! Oh...and not to be forgotten how incredibly uncomfortable the beds were. We were on the first level....room #170...and could hear every car, truck or bicycle that passed our room outside. Checkout time was at 11am. While I was packing up our belongings, Housekeeping was banging on our door at 10:25am asking if we were checked out yet. I responded to her "No...I don't plan on leaving until 11am....when I am required to be out...thank you!" Trust me lady…if I could've packed up faster to avoid the sweltering heat in my room, I would have! My boyfriend summed it up best when he said "This is the worst hotel experience I have ever had." [...] I am DEFINITELY NEVER staying here again. I am fairly tollerant of hotels, but this was a horrible experience.

I booked two rooms, I was given rooms that were suppose to be non-smoking but wreaked of smoke. The air-conditioners were broke and apparently the front desk knew this they were just hoping I wouldn't complain about it because the acted like they were going to send the maintenance guy but he never showed up because apparently he had already tried to fix it. They changed my room on my second call and put me in a room that had another broken air conditioner that they had rigged a portable ac unit in which could not cool the room, the maintenance man came in and rigged the exhaust out the window with towels. I packed my kids up and asked for a refund, in which the front desk was no help. I could not find another hotel, every one i tried was booked, so I had to cancel our whole vacation and drive four hours back home. It was a nightmare of an experience. [...] Also while trying to connect to the internet while waiting 40 MINUTES! for the valet to bring around my car I could only get two bars and only stay connected for seconds at a time, and the hotel charges you a mandatory $15 dollars for this internet service. Also the restaurant in the hotel was shut down.

Where to start? After a long drive from Houston all we wanted to do when we got there @ 1am was get right in and sleep. Checking in was not easy. The staff couldn't give clear instructions about what to do for the valet, which consisted of one person. The bar next to the lobby had music so loud you couldn't hear the person at the counter. The 1st room they put us in had a ladder and there was ceiling plaster all over the bed. After going back to check in went to another room which was freezing only to find out it had the two most uncomfortable, noisy beds we'd ever slept in. You could not wiggle your toes without it sounding like styrofoam being crushed. The room only had 2 temps. Hot & freezing. The bathroom was small and in need of being sprayed with a lot of Tilex. We disliked it so much it pretty much ruined the trip for us so we ate the cost and left a whole day early. We were also told not to leave any valuables in our room because they might get stolen. If your staff is that bad why not fire them and hire honest people instead of warning your guests they will be stolen from? This is one of the worst hotel experiences I've ever had.