Ambassador Hotel New Orleans

3 stars
View map of 535 Tchoupitoulas Street, New Orleans, LA 70130

Hotel Overview

3.1/5

Overall score

66%

Would recommend

Amenities:
3
Cleanliness:
3.5
Hotel staff:
3.5
Comfort:
3.2
Location:
4.2
Value:
3.5
Historic hotel with contemporary flair near Riverwalk, downtown sites

Three historic coffee warehouses were combined and repurposed to create this unique Arts District hotel. Modern appointments join original hardwood floors, beamed ceilings and recycled wrought iron for a completely contemporary feel. The National Park Service has certified the restoration, and the result is a one-of-a-kind hotel in a great location.  The hotel has easy access the convention center, French Quarter or cruise terminal.  Riverwalk and its paddleboat rides are at the doorstep.

Highlights
  • In-room spa services
  • 24-hour fitness center
  • New Orleans Saints-themed sports bar
Rooms

The Ambassador has been recognized for its re-use of materials. The old-made-new element is apparent in its 175 guest rooms with kings, doubles or queens. In the rooms, wrought iron four-poster beds welcome each guest.  Gleaming hardwood floors, exposed brick walls and high timber ceilings lend an open feeling. All rooms feature ceiling fans, oversized executive desks, irons and ironing boards, coffee makers, safes and high-speed Internet access (covered in resort fee).

Features

The Arts District location is convenient for tourists and business travelers alike.  Downtown New Orleans, The French Quarter, Central Business District, Riverwalk, museums and convention center are an easy walk away.  The developers took great pains to retain the original look of the former coffee warehouses. Visitors can soak up the historic feel while enjoying modern conveniences. Saints fans can walk to the Superdome. Valet parking is available (fees apply).

Transportation
  • Louis Armstrong New Orleans International Airport (19 minutes)
Attractions
  • Harrah's Casino (0.2 mi/ 0.3 km)
  • The National World War II Museum (0.5 mi/ 0.8 km)
  • Louisiana Children's Museum (0.2 mi/ 0.3 km)
  • Audubon Nature Institute (5.4 mi/ 8.7 km)
  • Ogden Museum of Southern Art (0.5 mi/ 0.8 km)
Business
  • Embassy Room can accommodate meeting receptions for 150
  • Near the Ernest N. Morial Convention Center and Central Business District

 

Policies & fees

  • The property is currently under renovation. Please pardon the dust.
  • The Ambassador Hotel has an Amenity Package Fee of $9.95 per night. This package includes unlimited local and long distance phone calls, Wi-Fi internet access, 24 hour fitness center usage, and up to $20,000 insurance on your in-room safe. This is a mandatory fee by the hotel.
  • Valet parking is $32 USD per night plus tax.

  • Pets are allowed (maximum of 30 lbs) at $25 USD per night.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Ambassador Hotel New Orleans Rooms

Deluxe King
This room features a plush king bed , original hardwood floors, exposed original brick and beam elements, ceiling fan, high speed internet access, in-room safe, coffeemaker, iron and ironing board, hairdryer, and large writing desk with chair.
Deluxe Double Double
This room features 2 plush double beds , original hardwood floors, exposed original brick and beam elements, ceiling fan, high speed internet access, in-room safe, coffeemaker, iron and ironing board, hairdryer, and large writing desk with chair.
Premium Queen
This room features a plush queen bed, original hardwood floors, exposed original brick and beam elements, ceiling fan, high speed internet access, in-room safe, coffeemaker, iron and ironing board, hairdryer, and large writing desk with chair. Room is handicap accessible.
Premium King
This room features a plush king bed, original hardwood floors, exposed original brick and beam elements, ceiling fan, high speed internet access, in-room safe, coffeemaker, iron and ironing board, hairdryer, and large writing desk with chair. Room is handicap accessible.
Premium Queen Queen
This room features 2 plush queen beds, original hardwood floors, exposed original brick and beam elements, ceiling fan, high speed internet access, in-room safe, coffeemaker, iron and ironing board, hairdryer, and large writing desk with chair. Room is handicap accessible.
Deluxe Queen, Windowless
This interior room features a plush queen bed , original hardwood floors, exposed original brick and beam elements, ceiling fan, high speed internet access, in-room safe, coffeemaker, iron and ironing board, hairdryer, and large writing desk with chair.
Deluxe Queen
This room features a plush queen bed , original hardwood floors, exposed original brick and beam elements, ceiling fan, high speed internet access, in-room safe, coffeemaker, iron and ironing board, hairdryer, and large writing desk with chair.

Amenities

  • WiFi
General
Concierge
Activities
Fitness center or spa
Dining
Restaurant
Room service
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Hotel Map

29.9483 -90.0671
Area served
New Orleans, LA
Nearby airports
New Orleans International Airport
Area description
Great access to the Convention Center. Hotel is is the Warehouse/Arts district, adjacent to the French Quarter, Convention center area and convenient to all other New Orleans attractions. Steps away from Harrah's Casino.

Nearby points of interest

  • New Orleans School of Glass Works: 0.1 mi
  • Outlet Collection at the Riverwalk: 0.2 mi
  • Entergy IMAX Theater: 0.2 mi
  • Louisiana State Museum: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Contemporary Arts Center: 0.4 mi
  • Jackson Square: 0.7 mi
  • Preservation Hall: 0.7 mi
  • Bourbon Street: 0.7 mi
  • New Orleans Historic Voodoo Museum: 0.8 mi
  • Mercedes Benz Superdome: 0.9 mi
  • Mercedes-Benz Superdome: 0.9 mi
  • New Orleans Arena: 0.9 mi
  • Port of New Orleans: 1 mi
  • Algiers Point: 1.1 mi
  • New Orleans School of Glass Works: 0.1 mi
  • Outlet Collection at the Riverwalk: 0.2 mi
  • Entergy IMAX Theater: 0.2 mi
  • Louisiana State Museum: 0.3 mi
  • Aquarium of The Americas: 0.3 mi
  • Contemporary Arts Center: 0.4 mi
  • Jackson Square: 0.7 mi
  • Preservation Hall: 0.7 mi
  • Bourbon Street: 0.7 mi
  • New Orleans Historic Voodoo Museum: 0.8 mi
  • Mercedes Benz Superdome: 0.9 mi
  • Mercedes-Benz Superdome: 0.9 mi
  • New Orleans Arena: 0.9 mi
  • Port of New Orleans: 1 mi
  • Algiers Point: 1.1 mi
  • American Aquatic Gardens: 1.3 mi
  • Bywater Historic District: 2.3 mi
  • Sydney & Walda Besthoff Sculpture Garden: 3.1 mi
  • New Orleans Museum of Art: 3.1 mi
  • Carousel Gardens: 3.6 mi
  • Riverbend: 3.7 mi
  • City Park New Orleans: 4 mi
  • Audubon Zoo: 4.3 mi
  • Lakefront Arena: 5.7 mi

Hotel Policies

Check-in:
4:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (277)

Ratings and reviews for Ambassador Hotel New Orleans

Overall score

3.1 / 5
5.01.0
277 out of 277
Amenities:
3
Cleanliness:
3.5
Hotel staff:
3.5
Comfort:
3.2
Location:
4.2
Value:
3.5

66% would recommend to a friend.

Sort by:
Review of Ambassador Hotel New Orleans

Reviewer score

1
5.01.0
Elsa R
Business
Dayton
Jan 20, 2014

Ambassador Hotel, huge let down

I stayed at the Ambassador hotel this past weekend (Thursday, January 16 – Sunday, January 19) and not only will I never stay there again but recommend no one else does. This hotel is not only extremely run down but the majority of the staff are unfriendly, unhelpful and rude. Upon checking in we were greeted with an unfriendly lady at the front desk. When I opened the door to our room my heart sank. It was clearly not the room I had reserved, which was a “Superior Double Queen” room. This room looked like a small, dark closest and had a lovely view of kitchen storage. I immediately walked back to the front desk and explained to the chipper female that this could not be the room I had reserved. According to the description/pictures the superior rooms were supposed to have wood floors and exposed brick. Instead of apologizing or explaining the female’s first response was, “well they don’t look like the pictures”. After I explained the major differences she agreed and said a new room would be ready at 4:00pm. We arrived back at the hotel and went up to our new room. By the description of a “superior” room this room was one but looked much different than the pictures. It had hard wood floors and an exposed brick wall. The room also had massive water damage that was poorly patched. The bathroom had major cracks around the shower and door. I understand part of the charm of the Ambassador is supposed to be its “old, authentic interior” but water damage and cracks should not be part of that. The bedding was cheap and the pillowcases had massacre stains. Honestly the Quality Inn by the airport we stayed at the night before was in better condition. Unfortunately the unfriendly female at the front desk was not the worst employee we came in contact with at the Ambassador. Thursday night we decided to stop in the attached bar, Lafayett’s. We took a seat at one of the high tables by the bar and waited for the red headed female bartender to greet us. After a few minutes she looked at us and said, “If you want a drink, you have to come to the bar. I am not a cocktail waitress and especially not when the bar is half full”. I was speechless. Clearly this lady missed the memo on good customer service or how to get tips. My boyfriend ordered a beer, drank it and we were out with in ten minutes. There were a few friendly employees but unfortunately the rude ones outweighed the good. The only positive thing I can say about the Ambassador is it in a good location, close to Harrah’s and the French Quarter. Overall a very disappointing stay and I wish I had listened to the other bad views I read before booking.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

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Review of Ambassador Hotel New Orleans

Reviewer score

4
5.01.0
Luge
Business
Houston
Jan 2, 2014

Good

Good location But a little High Price no parking and break fast not good

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Ambassador Hotel New Orleans

Reviewer score

4
5.01.0
V1J1H1
Business
Houston, Texas
Jan 2, 2014

Historic Look Location

If you're looking for a place to stay with a historic feel and take a step back in time, this is a great place. Despite this historic feel, it has very nice modern amenities, which is a big plus.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Review of Ambassador Hotel New Orleans

Reviewer score

4
5.01.0
Dginglas
Business
Chicago
Dec 18, 2013

great

The location was great. Walk anywhere from 5 to 20 minutes. The staff was very friendly!!! It was clean, comfortable and we definatly enjoyed our stay and when we go back to new Orleans we would most definitely stay there again!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Barcadia!!!! Good food, arcade games and a fantastic staff.

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Review of Ambassador Hotel New Orleans

Reviewer score

4
5.01.0
hambone101
Business
Arlington, Texas
Nov 25, 2013

Good Location, Spacious Rooms

The hotel although not in French Quarter just a few blocks away. This is near Harrah's Casino and Emeril's Resturant. Staff was friendly. Not a fancy hotel but very nice. Beds were great as well, that really is quite nice. Definitely give it a solid 4 stars!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Ambassador Hotel New Orleans

Reviewer score

5
5.01.0
CarolX
Business
Oakland, California
Nov 6, 2013

Fantabulous!

Hotel was fab and reasonably priced. Staff was 5- star and the location was perfect. Would definitely come back...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: Short walk from hotel

a lot of cool things that were going on were all nearby!

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Review of Ambassador Hotel New Orleans

Reviewer score

3
5.01.0
Steph G
Business
Sand Springs, OK
Oct 15, 2013

Nights in New Orleans

Room was musty, and had together staff to sweep floor. We also had reserved a king size bed and only received a queen.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
4
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Ambassador Hotel New Orleans

Reviewer score

2
5.01.0
JayJay1981
Business
Austin, TX
Oct 2, 2013

Good location, bad hotel

I love old-style boutique hotels. In fact, I prefer them over something like a modern day Hilton. But this place was a disaster. I was on the 2nd floor and there is a loud bar that played music until 2am. If I wanted a bar with loud music playing, I would have gone to Bourbon Street. I could hear a loud banging (it happened very regularly every 30 minutes and I have no idea what it was) and it would wake up up. The walls are paper thin and I could hear every door close, toilet flush or shower running from my neighbor. Place really needs upgrades. The hotel clerk was rude and snapped at me when I asked her a question. They charged me for 2 days of parking when there was only 1. After I checked in at 4pm, a housekeeper came into my room to clean and I was not dressed. Then I got no clean towels my 2nd day and I had to call to get more. It's a great location but I will not be going back.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
1
Comfort:
1
Location:
4
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Ambassador Hotel New Orleans

Reviewer score

3
5.01.0
alichacon23
Business
miami
Sep 26, 2013

my visit to new orlean in september 2013

Ordinary services and room, good staff, dinner and location

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Ambassador Hotel New Orleans

Reviewer score

4
5.01.0
LeonardoCarmona
Business
Hollywood, Florida
Sep 9, 2013

Excellent Service

Very good experience. Staff very friendly and helpful. They provided information when requested and were always kind and professional. I will recommend this hotels to my friends and relatives. I would like to return someday if I travel to New Orleans again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Go to Canal Avenue

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