Hotel Overview
Unfriendly staff
The room had gunk on the mirror and wall. But the worst part was the unfriendly staff. It doesn't...
See full review
- Miguy
- Nov 4, 2011
Hotel Map
1000 VANDALAY DRIVE, FRANKFORT, KY 40601
- Area served
- FRANKFORT
- Nearby airports
- Capitol City Airport, (FFT), 2.00, N, Mile; Bluegrass Airport, (LEX), 23.00, E, Mile; Louisville International Airport, (SDF), 54.00, W, Mile
- Area description
- Suburban - SUBURBAN
Amenities
- Americans with Disabilities Act (ADA) Compliant
- Bath Tub
- Coffee Maker in Room
- Connecting Rooms
- Desk with Lamp
- Email Service
- FAX
- Free breakfast
- Free Local Telephone Calls
- Free Newspaper
- Hairdryer in Room
- Handicapped Rooms/Facilities
- High-speed Internet
- Ice Machine
- Indoor Pool
- Internet Access
- Ironing Board
- Kitchenette
- Maid Service
- Microwave
- Phone with speaker
- Pool
- Rollaway Beds
- Safe Deposit Box
- Satellite TV
- Sofa Bed
- Temperature Control
- TV
Dining
- Longhorn Steakhouse
- A wonderful selection of steaks, as well as chicken and salads. The Longhorn steakhouse also provides FREE delivery to the hotel.
- Panera Bread Company
- Panera Bread Company has a wide variety of products to choice from, such as select breads and bagels, muffins, soups, salads, and premier sandwiches.
Hotel Policies
- Check-in:
- 3:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (1)
Ratings and reviews for Holiday Inn Express Hotel & Suites FRANKFORT
- All travelers (1) 2 / 5
- Business (1) 2 / 5
- Amenities:
- 2
- Room cleanliness:
- 2
- Hotel staff:
- 1
- Room comfort:
- 3
- Location:
- 4
- Value:
- 2
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
Unfriendly staff
The room had gunk on the mirror and wall. But the worst part was the unfriendly staff. It doesn't help to put you at ease and make you feel like you're at home away from home. Not once was I greeted and even when checking out they didn't ask how my stay was nor did they say thank you for staying with us - something you get at comparably priced hotels. Was there for two nights and the second day the maid forgot to leave a lotion. Called front desk to ask for one and she said they're all out. Funny how she suddenly found one when I asked her to open another room to get one. Then she acted like I should come down and get it. Overall, you can do much better for the price.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 2
- Hotel staff:
- 1
- Room comfort:
- 3
- Location:
- 4
- Value:
- 2
Trip purpose:
Business
Dining tip:
Short walk from hotel
The longhorn steakhouse is across the parking lot and has a wonderful filet.
