Holiday Inn Express INDIANAPOLIS - SOUTHEAST

Hotel staff were friendly and helpful. The 2 king size beds were AWESOME! No fighting from the kids having to sleep together with so much space! Pool/whirlpool was wonderful. Nice breakfast! Kids loved the pancake maker! Great location close to places to eat out, and also shop. Highway noise was evident but not a deal breaker. The only real negative I have to say is that the heating/air conditioner in the room is extremely loud! Also, the pool should be open before 10am. I think 8am would be very reasonable. Overall, fantastic stay!

We just wanted a weekend getaway at a hotel with a pool close to other amenities. This hotel was perfect....we especially enjoyed the indoor pool and Japanese Steakhouse right across the street. Downtown Indy is also in view from the hotel and would just be a short drive away.

Nice hotel with clean rooms. Breakfast was good. Staff was very friendly. A room that sleeps 5-6 was the reason we stayed there instead of going someplace else that would only allow 4 in a room.

One of the few hotels that offers rooms that accommodate 5-6. Great value for teams like ours.

On February 14th, I traveled to Indianapolis, IN on business. My team was staying at the Holiday Inn Express Hotel Indianapolis - Southeast, and I was the first to arrive. I asked if there was a room under my name. Nope. I inquired about whether a block of rooms had been reserved and mentioned a few names. No luck. It occurred to me that perhaps I was just to pay for my own room and simply be reimbursed. No big deal. Happens all the time. Flash forward to the rest of the crew checking in after dinner later that evening. I had dined with them and we all ended up at the front desk together. It turns out that nine rooms had been booked after all. Our fearless leader asked if he could take over billing for the room I had already charged to my card. "No," they said. Understandable and no big deal. I'd just proceed as usual and put the charge on my invoice and get reimbursed by the company. That's fine. HOWEVER, the desk clerks would not remove the now extraneous room that had previously been booked. Nine people were staying in nine rooms, but, due to arcane rules and penalties, a tenth room would be charged. A theoretical tenth room that no one would ever enter. "It is too late to cancel that. There's nothing we can do." What happened to customer service? Is this really the first time such a situation has occurred in the history of the hotel industry? Why is this establishment making us regret selecting Holiday Inn Express as our lodging choice for the night? I called IHG guest relations to explain this saga several times over, and, while the first few agents were understanding and compassionate, IHG corporate ultimately sided with the owner / management of the Holiday Inn Express who apparently never met a short-term penny he doesn't like. Please note that the parking lot was not full and the staff admitted that the property was not sold out. If the Super Bowl were in town or a huge convention were happening, I'd totally understand, but this was not the case. From the desk clerks to the manager to IHG global, a mantra-like incantation is repeated ad infinitum: "There's nothing we can do." The manager is a petty and unpleasant man, and, ultimately, IHG is just as petty and unpleasant. Avoid this and other hotels in the IHG family (Crowne Plaza, any Holiday Inn, Hotel Intercontinental, Staybridge Suites, Candlewood Suites, etc.) Because this particular Holiday Inn Express uses IHG's logo, IHG's branding and IHG's rewards program to achieve their profits, you would think IHG would want to step in and be a referee from time to time when their reputation is being sullied, yet they refuse to do so. "It's his hotel," they say. Yeah, but it's your brand, IHG. My plea is simple: Select another hotel chain that can AND will do something reasonable in the event of a truly silly misunderstanding. "There's nothing we can do" is not an acceptable response. Pat Tillmann P.S. I'm looking forward to the manager's response. He'll cite policy, what we did wrong, etc., but guess what: we came to sleep, not get inundated with technical fouls. You are in the service industry, sir. Make people happy. Honest mistakes happen. Adjust. Your policy does not engender satisfaction on the part of your customers. It's a money grab, and I'm left with a very sour taste in my mouth -- as are the other eight gentlemen who watched this all go down.

On February 14th, I traveled to Indianapolis, IN on business. My team was staying at this hotel, and I was the first to arrive. I asked if there was a room under my name. Nope. I inquired about whether a block of rooms had been reserved and mentioned a few names. No luck. It occurred to me that perhaps I was just to pay for my own room and simply be reimbursed. No big deal. Happens all the time. Flash forward to the rest of the crew checking in after dinner later that evening. I had dined with them and we all ended up at the front desk together. It turns out that nine rooms had been booked after all. Our fearless leader asked if he could take over billing for the room I had already charged to my card. "No," they said. Understandable and no big deal. I'd just proceed as usual and put the charge on my invoice and get reimbursed by the company. That's fine. HOWEVER, they would not remove the now extraneous room that had previously been booked. Nine people were staying in nine rooms, but, due to arcane rules and penalties, a tenth room would be charged. A tenth room that no one would enter. "It is too late to cancel that. There's nothing we can do." What happened to customer service? Is this really the first time such a situation has occurred in the history of the hotel industry? Why are you making us regret selecting Holiday Inn Express? I called IHG guest relations to explain this saga several times over, and, while the first few agents were understanding and compassionate, IHG corporate ultimately sided with the management of the Holiday Inn Express who apparently never met a short-term penny they didn't like. Please note that the parking lot was not full and the staff admitted that the property was not sold out. If the SuperBowl were in town or a huge convention were happening, I'd totally understand, but this was not the case. "There's nothing we can do." From the desk clerks to the manager, the mantra-like incantation is repeated: "There's nothing we can do." And while we're on the topic, the manger is petty and unpleasant. Ultimately, IHG is petty and unpleasant. Avoid this and other hotels in the IHG family (Crowne Plaza, any Holiday Inn, Hotel Intercontinental, Staybridge Suites, Candlewood Suites, etc.) My plea is simple: Select another hotel chain that can AND will do something reasonable in the event of a truly silly misunderstanding. "There's nothing we can do" is not an acceptable response. Pat P.S. I'm looking forward to the manager's response below. He'll cite policy, what we did wrong, etc., but guess what, we came to sleep, not get inundated with technical fouls. You are in the service industry, sir. Make people happy. Honest "mistakes" happen. Adjust. Your policy does not engender satisfaction on the part of your customers. It's a money grab, and I'm left with a very sour taste in my mouth -- as are the other 8 gentlemen who watched this all go down.

Quick access to interstate Clean room Front desk service was fabulous TV channel selection could have been broader

Staff was great and the room was nice and clean. Would stay at any Holiday inn express.

Too few tables in the breakfast room many had to stand and wait for a place to sit and eat.

The front desk staff were very helpful and efficient. The walls of the room seemed fairly thin as conversations and anything else happening in the nearby rooms and hallway could be easily heard. Area was a tad sketchy and restaurants had to be driven to as there was nothing within safe walking distance from the hotel. In spite of these issues I would consider staying here again as the value was decent. Also out of the hustle and bustle of downtown.