Chicago Marriott Suites O'Hare

you guys gave me a room which was not suitable for my family and i discovered the hotel had a room which would of worked for us and was not ever offered. and i mark a F, for you not even offering it

Bad experience very unorganized !! I would not travel and stay there!!

Rooms were great and beds were comfy, but you have to pay for parking in there parking lot of the Hotel you are paying them stay at. That to me was like a slap in my face. We were visiting our son who we basically had to pay to see in our hotel because he is the one who had a car. We also did not have wireless internet in our room and dial up for the room cost $14. Haven't had to pay for internet in a hotel in don't remember when. These two fact for us made our trip stressful. Imagine going to the lobby in pajamas to find tickets or look up what you freely look up in the comfort of your home gone when you really need it the most.

Checking in was the start of poor customer service-at first the receptionist could not find my reservation-thank goodness I had printed my reservation info. Went to use the bathroom and the "book" door wouldn't fully open or close, it was just stuck midway. The same receptionist who had checked us in response; " was it like that when you checked in?" IDK we never tried to use the bathroom until now. Then she put me in a room that was 2 corridors/hallways from the elevator and at the very end of the hallway--aka "dungeon" We was moved again to a room equivalent to the first room and offered a free breakfast for the inconvenience. Also you have to pay $25 per day for parking and $12 per day for wi-fi in your room. The in-door pool was too cold for comfort. Coffee supplies in the room were not restocked each day nor was the bath supplies, constantly had to ask for more towels and supplies.

In the listing it is said parking is included, which it's not! Parking Is $24 a day. Also if you choose with breakfast option and you book more then 2 people in your room only 2 people are cover otherwise its $20 for mediocre buffet. After all the little "hidden cost" the room was nice, and the bed was extra soft and comfy. Also if you request a second bed good luck since its not guaranteed you are most likely not going to get it.

The front desk staff tried to be helpful. Shuttle bus was unreliable

Courtesy shuttle, short trip to hotel but if you arrive at international section, call them - we had to wait more than 30 minutes for the shuttle. Convenient close to airport. No bellboys though to assist with luggage. Front desk office nice. Rooms very large and spacious with TV in living room and bedroom. Large bathroom, too. If you have an early flight the next day, the coffee shop/restaurant is not open early but you can buy a smoothie or snack at reception area and they do have coffee/tea in room.

I spent only the weekend and I liked a lot, the hotel is very quiet and I was able to rest and sleep very well.

The room was big--a well laid out suite--but the hidden parking fees were quite an expensive nuisance. Plus, the food options both at the hotel and in the neighborhood were lousy.

Currently undergoing renovations