Courtyard by Marriott Chicago Oakbrook Terrace

The only one person ( full staff) I saw and intereacted during my stay was very rude. Completely frustated as appearently she was the 'one person contact' for all different numbers (reception, room service and others). I will never suggest this place to any one. however, i really don't know if other staff members were also similar in that hotel as i never saw anybody else.

Room was good overall but it was consistently damp. The pool was nice. Breakfast was great. We paid $10 more per night to include the breakfast. The bill would have been $36 otherwise. We had a big breakfast so we saved money on lunch when we headed into the city. Closest rail stop is about 3 miles away. $5 weekend rail passes with free kids is awesome!

Nice price for location and clean and comfortable beds. Good breakfast too.

I understand the hotel was under renovations, but this could have been reflected in the price. I could have stayed at other hotels in the area, but didn't because I wanted to collect points from the Marriott. Therefore, I chose this hotel, yet the price was higher and everything was out of order. There was no lobby, restaurant, health club, etc. [...]

Had to cancel, work schedule moved me and I found it difficult using your customer service so I called Marriott direct.

Just went to sleep. Weekend family guests were a bit noisy in the hallways...but overall clean and comfortable.

The rooms were spacious and the outside areas were nice. We had a family reunion with a large group staying at the hotel. We had plenty of room in the courtyard and lobby to gather in the evenings and hang out and visit. The room amenities were average. Our room did not have a refrigerator, although it had the space for one. The coffee in the room was inadequate. One regular and one decaf for two coffee hounds, come on. Not enough cups or glasses. We only had one glass. Over all it was good. I'd stay here again.

Good stay near great shopping, breakfast was optional at Bistro, a little confusing and there was a line. Room clean and neat, very comfortable. Location quiet and the staff was pleseant and helfful. Overall good experience

The room was nice and fit our needs, however, the air-conditioner did not work and it got pretty stuffy before morning. We reported this to the morning staff (before 6:30 a.m.) as we were leaving, and told them it would be evening before we would be back. We got back around 9:30 p.m. and the air-conditioner had not been fixed. We called and they immediately sent up the maintanence person. He said it was not on his records that it was ever reported. (slip-up with staff). When he looked at the air-conditioner, the compressor was bad and would take an hour or two to get a new one installed. (This could have been done during the day while we were gone.) We had to move to another room (3 adults and one child). The night manager was very apologetic and helped us transport our luggage to another room and the maintanence person was very nice. The night manager told me to be sure and say something to the manager in the morning.

Friendly, clean, non-smoking,nice breakfast buffet-clean pool & hot tub-easy area to jump on highways and loads of shopping & restaurants