Renaissance Chicago North Shore Hotel

Work brought me here from DC and my experience here was great! The staff was very nice and helpful. The receptionist at the front desk was so nice to offer me passes for 5 day free breakfast. This place offers some great breakfast. I can definitely suggest this place to anyone and come here again and again.

I traveled to North Shore for the first time and was a little nervous about being in a new area. The staff at the hotel were great in making me feel at home, providing info about the area, and making sure I had everything I needed. They went out of there way to make sure that I didn't miss anything. I was there on business, but the staff had suggestions for what to do on the down time as well.

We stayed at this hotel for one night after a show at Ravinia. We reserved a room with a king size bed. After going to our room, we discovered they changed us to a room with two double beds and did not tell us at the desk. What's the point of a reservation when they can't keep it. We overheard that they did this to several people since we had to wait in a fairly long line. We assumed that we got our king bed since they didn't say anything. You'd think with weddings, concerts and other events, they would have more than two people working at the desk. We found that our tv was not working properly. They sent a engineer to address the problem which ended in needing the tv replaced. The pillows seemed very used because they felt like they were just pillow cases on a mattress. We got lucky and found the spare pillows in the closet to be in better condition. There was hallway noise in the early hours but that is expected when there is a wedding reception or party staying there.

The room and bathroom were spotless. There was Aveda brand bath products that smell wonderful! The bed was extra comfortable and we slept very well. It was very easy to adjust the temperature in the room and the air conditioning was quiet. Had a nice flat screen television with a great selection of channels. The staff was very friendly and helpful. Check in and check out was very easy and their was very little wait. The temperture of the water in the pool was comfortable, although the pool is on the small side it was well maintained and an ample supply of clean towels by the pool.

It's a very nice hotel, with all that you would expect in an urban hotel plus a free van shuttle to anywhere within a 5-mile radius, a very important amenity for a suburban location like this one. There is no public transportation to the hotel itself, nor is there a hotel bus at the airport, which leads to a hefty cab fare. The maid didn't show up to clean my room until 5 something, pm, when I was getting ready to go out, and I heard from other family members that they had experienced the same thing and gotten unsatisfactory responses to complaints about it. We had a late lunch in the coffee shop -- pretty expensive, but very, very good food.

The common areas were nice, including the fitness center. However, the room was very small, with very little air circulation. It fluctuated between very hot and cold with the a/c blasting. Not a comfortable room.

The Renaissance was very unique. We really enjoyed the soft pillows on the beds and the room was spacious. The Hotel service was exceptional, food was very tasteful.

We used this hotel for a saturday stay on a pleasure trip and found it to be a wonderful facility. The rooms were very clean and up to date. The staff was very freindly and helpful.

We stayed for one night as our first visit to this hotel. It is very confortable and satisfied.

very comfortable