Homestead Chicago - Naperville

DO NOT trust this hotel. Management charged my credit card 3 times for a “no show” fee for a reservation I NEVER booked. The manager basically accused me of lying when I called about the charges, told me that my credit card and personal information could NOT be removed from their system (I stayed at this hotel ONCE months ago). Said I “called in” a reservation for a 1 week stay (with no documentation) and when I did not show up, charged my card. Advised I should NOT cancel my credit card. Told me that there was no way to track/trace who made the reservation as “they don’t have caller id” and that the “person” who made this reservation did not have to verify any of my information first before booking it. After the charges were reversed, I received a condescending email confirming the reversed charges. This hotel is EXTREMELY SHADY.

This was supposed to be a one- night romantic getaway. I wouldn't recommend this place for that purpose. If you need a place to stay for the night or are looking for a longer- termed visit, then this is the spot for you.

I have no complaints about this Homestead motel. The price fit my needs very nicely. The room was clean and provided me with a nice place to stay. The location was great for me to access the places I needed to visit. The staff was friendly and helpful when I would ask questions and they laughed at my silly jokes (always a plus). My reason for being in the area was to visit family.

The room was filthy. We were supposed to have a non smoking Queen Suite and it smelled as if an exorcism had just taken place and the Marlboro Man had died of lung cancer in this room. Toenail clippings and a dirty band-aid on the floor. Kitchen counter top had been used and not cleaned with stuck on food residue. Bathroom faucet was fit for bathing a small pig but not for human use. Absolute armpit of the earth! Staff was disinterested and barely literate. Wonderful place to avoid. Many good hotels in Naperville and this is not one of them.

My room with a queen bed was very spacious. Very nice to have the kitchen. However, the room faced the east-west tollway. The noise never abated. Sounded like sleeping next to a rumbling stream. Not good!

It smelled bad, the sheets on my bed hadn't been changed. The alternate room they offered me was occupied - I walked in on the occupant... All told one of the worst hotel experiences I've had in many years.

We were very pleased with this hotel. The staff was very friendly and efficient, room was fine with the kitchen and refrig. The handicap access. bathroom was very nice, which my husband needed and even remarked-- this was a good set up. Quiet stay, just what we needed.

The front desk agent was warm and friendly. She took the time to check us in and provided excellent customer service. My husband and I loved her great personality. The room was clean, comfortable and affordable. We loved the kitchen area. It was a great addition to our Thanksgiving vacation experience. Since it was cold outside, I requested an early check-in and extra covers. Both was provided for us with a smile! We will definately stay at Homestead again. We recommended it to everyone!

had a noisy blower

The hotel is in convenient location for easy access to train to go downtown and to grocery stores to stock up kitchen. Would like to see that sleeping items like pillows and sheets are kept fresh.