We stayed in the basic room and I think wen't in with to high of expectations because of seeing the other rooms available. The basic room was nice and original, but was thinking it would have had more of the WOW factor. Overall the room was very
nice though. The wait for elevators was usually long, prices for the snack in the room were rediculously high, pool was smaller than expected, and the bar on the 33rd was small. The bar was dark and cozy looking, but if you didn't get there first you had to stand in the middle of the room.The hotel also billed my credit card even after I've paid through [...](the full amount).
Requested King size room, [...] gave us a double bed. The rooms had stains all over the sheets, service was incredibly slow, food came out cold several times. Security tried to break into our room, staff was not helpfull. Only good thing about
this hotel is the lakefront view.
It was ok had a broken air conditioner floor was soaked and could NOT get a different room so we had a wet floor. But the next day they upgraded us to a lake view room at no charge which was nice. I would not stay there again I would stay at the
We had a wonderful time . We did a all-day tour of Chicago, Had dinner and danced on the dinner cruise on the Navy Pier cruiser Odyssey beautiful ship. Just a few blocks from the hotel. The hotel is close to everything you need to enjoy Chicago.
Check in was speedy and a good experience.
The room while not dirty was anything but clean.
Gift/welcome basket missing from room.
Very noisy guests next door, walls appeared paper thin.
Have stayed at this location before this is why we went
back, not a good experience this time.