W Chicago Lakeshore

If you are working a convention or show at Navy Pier this is the place to stay, convienient and great views

Hotel had a great lounge and bar. The rooms were a bit odd to me but very clean and comfortable. Had to wait in lines both at check in and out. Overall the hotel had a great location and I would stay again

The location was great and the first impression walking into the lobby was impressive. The lobby bar was very nice as was the 33rd floor lounge. Check-in process was a breeze and the front desk staff was very friendly and informative. However, once we got to the room the good feeling stopped. The room was small. The light switch to the room was difficult to find because it was hidden behind the curtain that acted as the door to the closet. Also, the door for the bathroom was a sliding bamboo shutter which really provided very little sense of privacy. The bed was not at all comfortable; it was firm to the point of feeling as though I was sleeping on a wooden box. Additionally, there was no dresser with drawers to put clothing. We hung what we could and then had to live out of the suitcase for the rest of the items, not ideal. I also could not believe the charge for using WiFi. For the price of the room, WiFi should be either much cheaper or free. Given what I'd heard about the W, I was expecting much more. I will choose to stay at another hotel on my next trip to Chicago. With that said, our room was always clean and we did enjoy our time there. I just feel more thought could have gone into the design and comfort of the guest room.

There are so many hotels to choose from and this one has much to offer. Fast check in, friendly staff. The room was well maintained by room service. BLISS spa was fantastic. The whyskey sky was a small room nothing more. Great experience in the windy city.

It was good, but not as nice I thought as I stayed at other W Hotel

Great location if you want to stay near Navy Pier.

dated, small rooms. wifi costs for every device. ipod dock is a joke.

I had never been to Chicago before and was quite satisfied with my stay at the W Lakeshore. The hotel seems as if it has been converted into a W. Overall they did a great job. My only complaints are that the ceilings are on the low side throughout the hotel and they have that awful popcorn finish. The rooms are very chic and feel more like a cool apartment than a stuffy hotel room. My one complaint regarding the room is that I found the beds very uncomfortable. The mattress was on the hard side and the pillows were not down. Also the bed and bath linens seemed to be a low thread count and were on the scratchy side.

My first time staying at the W hotel, but it will not truly be my last. I loved everything about my stay. Great room, great view, great food. It was WONDEFUL

I've always loved the W. My last stay was terrible. My family and I had issues with vulgar teenagers at the pool; by the way I don't believe they were guests at the hotel. We asked security numerous times to check and no response. After this issue, we went to the front desk to voice our concerns. We were told that when the hotel offers special rates, they attract a certain type of crowd. I come to the W to avoid that type of crowd. Everything was fine until we received a knock at the door at 1130 PM from the hotel staff with a bottle of wine and cookies, we were already asleep. Finally, at 430 AM we were awoken by 2 extremely loud and intoxicated gentlemen in the hallway.