We stayed here after a work holiday party downtown and had a great time. Very hip, modern rooms w/ flat screen tv and cool lighting throughout the room. Rooms on the small side, but well appointed. The hotel lobby/bar is a great place to have a
drink and people-watch too.
When the porter brought my luggage to the room my wife was in the bathroom. To my dismay I found out you can not open the room door with the bathroom door closed. So for 5 minutes I had to talk to the guy through the door to tell him I couldn't
open the door due to my wife in the bathroom. The conversation sounded like a comedy routine.
I have never been in a room that did not have a closet or a dresser. Where are you supposed to store your clothes?
The lobby is beautiful and very trendy but I don't sleep in the lobby.
Due to this I would not return to this hotel.
May friend came in from Texas to do some Black Friday shopping in Chicago. Having stayed at many W's throughout the states, I found this one has risen to the top. Loved the location. It was in the heart of the city, but away from the hustle an
bustle of all the shoppers. We got a Wonderful room that was very spacious to hold all of the bargains we found on Michigan Ave. Upon entering the hotel we were over come with a cozy feeling. The lobby was just fab. There are board games (checkers & chess) to play which was a great touch. The room was very clean with positive statements displayed. The view was just of office buildings all around, but this did not take away from the hotel. I would stay here again in a heart beat.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
You must go to the Willis Tower aka The Sears Tower to walk out in the over the ledge box to get a beautiful view of Chicago.
I had a terrible time trying to access the free wireless in the lobby. Didn't work for me at all. Wound up having to pay from my room and even that was a more complicated process than it should of been. There was no dresser, and only a wee bit
of closet space. We had a periodic loud bang in the bathroom that would wake you up.
The staff was great, very attentive and eager to help. The housekeeping wasn't very thorough, they left half empty coffee cups in the room and soda cans. There was not enough space for 2 of us to eat in the room so room service was straight off the bed. I think this hotel is fine if you need a place to crash and party, but doesn't quite measure up for the business traveler.
I will preface this review by saying I am NOT a picky traveler. I have been all over the world and usually take the accomodations for what they are. The W claims to be a four star hotel with world class service and wonderful rooms. I beg to
differ. I have stayed at hostels in developing countries that offer more comfortable surroundings. I will say, the staff is friendly, but that's where the positive comments end. We were first placed in a room on the 11th floor, right next to the fire escape. The lights in the room flickered, the bed was a full, it was dingy, and resembled a college dorm room (a bad one). All together disappointing. We called to the front desk to ask if they had something available that was slightly larger and less depressing. After 45 minutes, we got a call back from the front desk saying we were being moved to a "WONDERFUL king suite". We walked into our wonderful suite and couldn't help but laugh. The bed took up the entire room, and the bathroom was (and I'm not exaggerating) 4 x 6. Luckily, we are both small, because there is no possible way someone over 150lbs could fit in there. I struggled to walk in and close the door behind me.
Honestly, I have never been so uncomfortable or felt more ripped off by a hotel. There are SO many better options in Chicago. Yes, the lobby is trendy and fun, but not worth it. Spend the extra $50 - $100 and stay elsewhere. You won't regret it.