The W Chicago has a great building and nice rooms. The fitness center was better than average. It seems like the staff is either lacking training or just losing their customer service excellence. What I mean by that is, I was actually challenged
when waiting to check in at the front desk (standing there with my bags) "Do you have a question?" - I replied "no, I'm checking in" - like I was standing at a hotel front desk with bags waiting for a train? The hostess at the restaurant was clearly in a bad mood, which I'd prefer she was trained well enough not to make that obvious. She was sullen and bordering on rude. Overall it is still a nice place.
Good hotel, close to Sears Tower & Millennium Park but neighborhood is dead on weekend. Doormen are not always present so luggage help is hit/miss. Lobby is insanely packed w furniture making luggage navigation a challenge. No restroom near
bar/restaurant in lobby - its annoyingly upstairs but at least it is not nearly dark lobby restrooms in DC's W hotel! The elevators maintains W's annoying habit of requiring a key swipe to access your floor. Chicago W Staff is friendly but not nearly as outgoing as W staff in DC. Those folks are great! Guest Room has several power outlets and had fairly bright lighting finally! However the carpet is oddly rough and scratchy on bare feet. Beware that the clock radio iPhone dock doesn't actually charge 4G or 4S iPhones. The stepless shower isn't built correctly so like ones at the W in DC, anything on floor gets wet even 5-8 feet away...At least this had a curtain! Room was blessedly quiet!
This is the financial dsitrict W or "the W for old people'. That having been said, it has a hip vibe. The room was nice, although the view wasn't and the bathroom could have been better. The location is good for business on LaSalle st or an
evening at the Opera.