The Westin Michigan Avenue Chicago ★★★★

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$111
avg/night
Rate and special offer based on
Check-in: Feb 19, 2016 Check-out: Feb 21, 2016

Chicago 6/25/09

Would recommend Mon, Jul 20, 2009
The hotel is located in a great part of Chicago on North Michigan Ave right next to the John Hancock tower. It is a mile from the Chicago river and is located in the middle of the best shopping that the city has to offer. The only drawback to the hotel is that the walls are thin and allow noise to be transmitted rather easily. However, the amenities, cleanliness and service are enough the override the noise.

| Houston, TX Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Gave away our room

Would not recommend Tue, Jul 14, 2009
We had pre-paid, non-refundable rooms which i guess means we could be bumped from our room without explanation or advance notice. We arrived at 4 p.m. to be told they had no room and said they would send us to another hotel in their hotel group and paid for the taxi - glad we hadn't driven and parked. They sent us to the Ritz which normally would be awesome however, the Ritz puts their lower class Westin guests on their smoking floor so we had to have a smoking room, which was VERY smoky and that was the only room available. The Ritz staff then sent an employee to the room they gave us to confirm what we had told them - yes the room was very smoky - so nice to be believed when we told them this ourselves. Our clothes smelled like smoke all weekend and now my new suitcase also smells like smoke. We were upset so the Westin gave us a nice lake view the next night which was nice but we had to check in & out twice which is a hassle. We were told we got bumped b/c people from the prior night chose to stay over. If I had a paid reservation and they didn't they shouldn't be allowed to bump us even if they think it is an upgrade to the Ritz it isn't when it is a hassle & we get a smoking room. No one asked us if smoking would be tolerable and the Westin was chosen b/c it is all smoke-free. Also, once at the Westin the housekeeping staff started cleaning early Monday morning and doors were slammed and staff talking right outside our door. So much for sleeping in. The Westin is a great location, very clean and we had a nice view which I'm sure we got because we were treated so poorly the night before. Being treated like a second-class citizen is humilating and put a damper on the weekend which was a 25Th anniversary celebration - luckily the rest of Chicago was great.

Dining

Make a reservation at Shaw's Crab House.

| St. Louis, MO Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Good Location

Would recommend Mon, Jul 13, 2009
The hotel was in an excellent location, right across from the John Hancock Center. We were able to walk around to everything we wanted to see. The only bad point was how much the hotel charges to park in their garage. We parked in a different garage that was a little cheaper but still pricey.

| Cincinnati, OH Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 3 /5

Good place

Would recommend Mon, Jul 13, 2009
Internet access costs the hotel nothing, and charging for it is like charging for water or sewage. An airline pilot told me that whenever a hotel charges for internet access, he lets the hot water run all night.

Attractions

It's on the miracle mile. What's better?

| Louisville. Ky Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Great Location

Would not recommend Mon, Jul 13, 2009
The location was fantastic, on Michigan Avenue next to Water Tower, the hotel was very nice, very clean. Our room was located next to the elevator and we encountered many disturbances beginning very early in the morning from guests talking loudly while waiting for the elevator to the constant clang of room service trays and dishes. I went to the fron desk and requested a quieter room for our second night. The clerk has very gracious and stated that we would be moved during the afternoon and to check with the desk when we returned to our hotel later in the afternoon. Unfortunately, when we returned our room had not been changed and we were informed that the clerk had failed to complete the required paper work to have our room changed. The manager explained the hotel was overbooked and she could not change our room this late in the day. To say the least, I was livid and after an unpleasant conversation I was told they would look in to it and see if a room was available. I was contacted by the manager and told a room was available, but needed to be cleaned; two and one half hours later the room was still not available. We left the hotel around 8 pm for dinner and when we returned around 11 pm our room had finally been changed. I was very unhappy with their lack of professionalism and I don't know that I would ever return to this hotel. The manager offered free breakfast in place of moving us to a quiter room; which was certainly not the answer that I wanted to hear. I do not feel that we were treated like valued customers. We had another couple that also stayed at the hotel and their experience was fine.

| Springfield, Illinois Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 2 /5
  • Comfort: 1 /5
  • Location: 5 /5
  • Value: 4 /5

Great Hotel

Would recommend Tue, Jul 7, 2009
Great location and a great price for where you located. Your just at the end of michigan ave great for walking up and down the strip. Your only up to 1 mile from everything, no more. No need for a taxi with this location.

| South Florida Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

A definite YES!!!!

Would recommend Mon, Jul 6, 2009
Towels and sheets were super clean. Room was impeccable. Great coffee selection in the room. Simply amazing!

Dining

Chicago definitely has the best restaurants in the country. Walk by Rush Ave and any restaurant there will meet your expectations.

| Minneapolis, MN Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Super Location for a Great Price!

Would recommend Mon, Jul 6, 2009
I spent the July 4th weekend with my adult daughter. We absolutely enjoyed our hotel stay at the Westin Michigan Avenue Chicago. Hotel staff are professional and courteous. The hotel location, walks to restaurants, taxi cab/bus visit to the Art Institute of Chicago, walk to the Millenium Park, and walks for shopping trips were all great experiences in a clean, safe, and diverse area. We took a cab to the art institute and bus back to the hotel only because it was raining; otherwise, we would have walked. Also, we found many great shopping bargains in addition to the fantastic hotel price.

| Southfield, MI Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Orbitz did not honor low price guarantee

Would recommend Mon, Jun 29, 2009
Hotel was excellent but I will never book through Orbitz again, ended up costing us more than if we had booked directly through the hotel, and repeated attempts to get Orbitz to honor the lower price were fruitless.

| Newburgh IN Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Its was ok..for a few days

Would recommend Wed, Jun 24, 2009
I was staying at the hotel to attend the cosmetology event..and it was a good location..but something that you should make a efford to be good at is to answer questions in the front desk with out (actitud)

Entertainment hint

In the hotel there wasnt a lot of options for entertainment...

| Puerto Rico Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5