The hotel was at a prime location just north of the loop in Chicago. The surrounding area was great and offered a lot of upscale restaurants and shops. We had one minor hiccup with the door keys, which seemed to keep coming un-magnetized, but
the staff was fantastic, courteous, and helpful at all hours.
We came to Chicago for an Anniversary Trip, and we LOVED our stay at the James Hotel. The service was truly first-class from the check-in to check-out. The concierge was knowledgeable and very helpful. The spa was small, but it was the best
massage I have ever had. My husband also said that the front desk and concierge were very willing and helpful in arraigning for flowers, champagne, and chocolate to be in the room when we checked in. Also, they have complimentary cruiser bikes that were so much fun to ride down to Lake Michigan. We would definitely stay here again.
The shopping, dining and bars are all just steps away! It was difficult to leave our fabulous room, bed was extremely comfortable and the furniture and t.v. made for relaxing stay! We will plan on staying here on our next vist to Chicago!
It is a very comfortable hotel. The staff were helpful and courteous. Our TV didn't work and a tech guy came up promptly to fix. The location is good for shopping and food but we spent most of our days site-seeing in the Loop area so the location
may not be for everyone.
We were charged a small amount for something we didn't use at the mini-bar. The checkout staff said they would remove the charge but I see it went on my credit card the next day. Other than that, a good overall experience.