Stayed for a wedding (which was fabulous), but the overall experience as a guest was less than impressive, given the storied reputation of the Drake. Room was nice, decently-sized for an old hotel, but missteps like not having shampoo/conditioner
-something discovered mid-shower - were disappointing. Most disappointing was the staff, who were actually rather rude. When I called to ask for a hairdryer (not having searched behind the bathroom door), the front desk cut me off to tell me I needed to contact housekeeping. When I called housekeeping (they didn't transfer me!), I was rudely instructed to look behind the door. The bar staff was unpleasant, though the staff that served the wedding reception was lovely.
My grandfather took my father here, my father took me here and the disappointment that met us at the door was sad. While the rooms were ordinairy and the view nice, the pillow had stained cases, the towles reeked of chlorine and the historic
beauty of the hotel is all but gone. No cocktails in the lobby, dark and dingey dining rooms and a compleate loss of formality in the public rooms of this once fancy establishment. Too bad. It's not a deal at the high prices one pays and in the end you would most likely get more 'bang' for your buck elsewhere. On the up side the service staff was pleasent and helpful, [...] the concierge outstanding!
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Blackbird. A fantastic dinner while not cheap, totally worth the splurge
The Drake is lovely, elegant and hospitable. The service from check-in, to housekeeping, to room-and concierge service was first rate. The rooms are large and comfortable, with luxurious beds and linens. The 1920s architectural flourishes have
been charmingly kept in tact throughout the hotel (including the guest rooms and baths), yet there is absolutely no sacrifice to 21st century amenities. The Drake is the most famous hotel in the city of Chicago, and consequently, the world. It lives up to its reputation and its guests expectations.