This hotel was fantastic from start to finish. From the valet parking to the concierge to the ease of getting around the building to the views! The beds were extremely fluffy and sooooo comfortable! The only thing we needed was extra towels as we
had 4 people in our room (2 adults and 2 kids). The next time we stay we think that we would rather have a room that faces the Trump tower - better views. All in all, this was an unforgettable experience and the Swissotel was awesome!
Perfect stay. Maybe the location wasn't my favorite when staying in Chicago, I liked the Gold Coast/ Water Tower neighborhood a little better. But the hotel itself was great. One thing we hadn't realized, pool and gym come with a fee if you book
the cheapest option for a room. $15/ day for the access, we opted out.
The hotel was nice, clean rooms, liked having the little cafe in the am for Starbucks latte's and light breakfast. Came in for my inlaws 47th wedding anniversary and had lots of plans for the evening. Only negative there was long lines at check in
which is at three..our rooms were not ready after four..when I tried to make light of it and ask for a later check out I was told that's why there's no rooms ready at 3. I would suggest hiring more staff to accommodate rooms being ready on time and having more than one concierge on duty during weekends. very pleasant but again long line to ask a few questions..
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Howells & Hood Restaurant is a short walk and had excellent food..sit inside or out. The Palm there at the hotel is also good. The hotel room has a fridge and there is a walgreens on Columbus not even 1/2 block away if the small grocery room in hotel didn't have what you need...so close to Michigan Ave..and short walk to Navy Pier, and Millenium park.
Excellent service, views and location. Away from the hustle and bustle, but close enough with easy access to main attractions and transport. Rhonda, at the front desk was outstanding, as was all the staff. Will definitely stay there again.
We stayed at the hotel on business and stayed in the King Bedroom Suite. The view was incredible. My co-worker and I had PLENTY of room and 2 bathrooms to get ready in the morning. The staff was very nice. Taxi cabs were hard to come by. The poor
guy out front had to wear out his whistle trying to hail cabs for the line of people in the morning. He tried hard, but we were a few minutes late to our meeting because of waiting for a cab. Not the hotel's fault.
Atmosphere is wonderful - elevators are cool!
Something that could be improved woul dbe a puble restroom off the main lobby somewhere. We had to go downstairs and through a 'maze' to find it and were locked out once. We had to get someone to unlock it and let us in - who was very apologetic and nice about it - but still.