Swissotel Chicago

4 stars
323 E Wacker Dr, Chicago, IL 60601-9722
Hotel Overview

4.1/5

Overall score

90%

Would recommend

Amenities:
4.1
Cleanliness:
4.6
Hotel staff:
4.3
Comfort:
4.6
Location:
4.6
Value:
4.1

An all-glass triangular hotel, wedged into the confluence of the Chicago River and Lake Michigan, has spectacular wrap-around views from Navy Pier to Grant Park.

Swissotel Chicago offers 661 air-conditioned, tastefully decorated and generously oversized rooms and suites. Relax above the city in our Penthouse Swimming Pool, Whirlpool and Health Club. Spa services available.

Overnight parking charge will be $65.00/day with in and out privileges. Hybrid vehicles receive a 50% discount.

Swissotel Chicago Rooms

Deluxe Room
The Classic room offers a spacious accommodations with either one King or Two Double beds. Amenities include a spacious marble bath with seperate shower, fine Italian duvet covers, large work area, mini refrigerator , plush robes with spectacular views of the city skyline or Grant Park. The maximum number of adults per guest room is 3 people and 4 with children.
Field Museum Package
Meet one of the finest meat-eaters ever to walk the earth or unlock the secrets of tombs, mummies and marshes. The Package includes deluxe accommodations with one king or two double beds, two general admission tickets to the Field Museum including to special exhibits, and free access to the penthouse health club and pool. The maximum number of adults per guest room is 3 people and 4 with children.
Deluxe Lakeview Room
The Classic Lakeview room has breathtaking views of Lake Michigan, the Chicago River and Navy Pier. Amenities include a spacious marble bath with separate shower, fine Italian duvet covers, large work area, mini refrigerator, plush robes and offers either one King or Two Double Beds. The maximum number of adults per guest room is 3 people and 4 with children.
Corner Executive Suite
The perfect blend of work and play can be found in Swisstel Chicagos new one-bedroom Corner Executive suites. Exclusively designed with the business traveller in mind, this 750 ft (228.6 m) suite features burnished hardwood floors and an executive office with a multi-media docking station that lets you use media devices (laptop, mp3 player, DVD player and more) simultaneously, in one handy location. Conduct business or entertain clients in style in the parlour area, which highlights its own wine bar.

Amenities

  • WiFi
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Hotel Map

41.8876 -87.6195
Area served
Downtown Chicago, IL
Nearby airports
Chicago O'Hare International Airport and Chicago Midway Airport
Area description
Swissotel Chicago, is located along the shores of Lake Michigan and the Chicago River. Near Navy Pier and Millennium Park.

Nearby points of interest

  • Prudential Plaza: 0.2 mi
  • Harris Theater: 0.3 mi
  • Tribune Tower: 0.3 mi
  • Wrigley Building: 0.3 mi
  • Pritzker Pavilion: 0.3 mi
  • North Michigan Avenue: 0.4 mi
  • Chicago Cultural Center: 0.4 mi
  • Harold Washington College: 0.4 mi
  • Cloud Gate: 0.4 mi
  • Chicago Theater: 0.4 mi
  • Lake Point Tower: 0.5 mi
  • Macys: 0.5 mi
  • Museum of Broadcast Communications: 0.5 mi
  • Crown Fountain: 0.5 mi
  • Marina City: 0.5 mi
  • Prudential Plaza: 0.2 mi
  • Harris Theater: 0.3 mi
  • Tribune Tower: 0.3 mi
  • Wrigley Building: 0.3 mi
  • Pritzker Pavilion: 0.3 mi
  • North Michigan Avenue: 0.4 mi
  • Chicago Cultural Center: 0.4 mi
  • Harold Washington College: 0.4 mi
  • Cloud Gate: 0.4 mi
  • Chicago Theater: 0.4 mi
  • Lake Point Tower: 0.5 mi
  • Macys: 0.5 mi
  • Museum of Broadcast Communications: 0.5 mi
  • Crown Fountain: 0.5 mi
  • Marina City: 0.5 mi
  • Yacht Club: 0.5 mi
  • Oriental Theatre: 0.5 mi
  • Shubert Theatre: 0.5 mi
  • Terra Museum of American Art: 0.5 mi
  • Chicago - Mag Mile - Wacker Dr: 0.5 mi
  • Goodman Theatre: 0.5 mi
  • State Street: 0.6 mi
  • Children Museum: 0.6 mi
  • Art Institute of Chicago: 0.6 mi
  • Symphony Center: 0.6 mi
  • Chicago Architecture Foundation: 0.7 mi
  • Bank of America Theatre: 0.7 mi
  • Lake Shore Park: 0.7 mi
  • Seneca Park: 0.7 mi
  • Museum of Contemporary Art: 0.7 mi
  • City Hall: 0.7 mi
  • Cadillac Palace Theatre: 0.7 mi
  • Holy Name Cathedral: 0.7 mi
  • Drury Lane Theatre: 0.8 mi
  • Navy Pier: 0.8 mi
  • John Hancock Center: 0.8 mi
  • Merchandise Mart: 0.8 mi
  • Buckingham Fountain: 0.8 mi
  • Auditorium Building: 0.8 mi
  • Water Tower: 0.9 mi
  • Harold Washington Library: 0.9 mi
  • Chicago Board of Trade: 0.9 mi
  • Washington Square Park: 1 mi
  • Opera House: 1 mi
  • Chicago Mercantile Exchange: 1 mi

Meeting facilities

Meeting Info
Choose from 31 air-conditioned meeting rooms or meet in the luxury of your spacious guest suite.

Dining

Geneva
Offering an American breakfast buffet with European flare.
Amuse
Meet up with your family and friends at this special corner of the world "where the river meets the lake." Relax in front of the fireplace and share what you explored in Chicago. In the morning sun rises over a steaming cup of coffee, cappuccino, or frothy latte.
The Palm
If steaks and seafood are your flavor try The Palm, located in Swissotel Chicago.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (309)

Ratings and reviews for Swissotel Chicago

Overall score

4.1 / 5
5.01.0
309 out of 309
Amenities:
4.1
Cleanliness:
4.6
Hotel staff:
4.3
Comfort:
4.6
Location:
4.6
Value:
4.1

90% would recommend to a friend.

Sort by:
Review of Swissotel Chicago

Reviewer score

3
5.01.0
Staycation bday weekend
Business
Chicago, il
Sep 30, 2013

Birthday celebration weekend

We arrived about 5 mins before check-in time. We had requested a lakeview room w/a king size bed. There were no more rooms with king sizes so we downgraded to a city view so we could have a king size. Then we waited an hour and a half after check-in before our room was ready. While we waited we weren't even asked if we would like our luggage checked. When our room was finally ready I had to wait in line again to get keys. For a big and very expensive hotel I was very disappointed at how long we had to wait and not even be offered anything for the inconvenience. The Concierge desk was very rude. I felt like I was being a bother to them instead if feeling appreciated for staying at their hotel. I liked the pool but it was cooler than I thought it should be. I wasn't very impressed at all with this hotel. I more than likely won't stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Review of Swissotel Chicago

Reviewer score

4
5.01.0
Amanda 2013
Business
Lansing, MI
Sep 16, 2013

Fun Family Trip

Great location and hotel. Short cab right to most attractions.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Lots of good resturants on State St which is a short walk

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Review of Swissotel Chicago

Reviewer score

5
5.01.0
David Tyler Vacation
Business
Jacksonville, FL
Sep 8, 2013

Father and Son Trip

Great.. Very positive. Very friendly staff, great facility. Great value

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Swissotel Chicago

Reviewer score

4
5.01.0
Ed Super Bad
Business
Avon,Ohio
Sep 5, 2013

Not Bad

Not Bad....Very Clean....Nice D├ęcor....location was okay...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

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Review of Swissotel Chicago

Reviewer score

5
5.01.0
JoyHockeyMom
Business
Madison, Wisconsin
Sep 3, 2013

LAST HOORAH BEFORE SCHOOL STARTS FOR KIDS!

This hotel was fantastic from start to finish. From the valet parking to the concierge to the ease of getting around the building to the views! The beds were extremely fluffy and sooooo comfortable! The only thing we needed was extra towels as we had 4 people in our room (2 adults and 2 kids). The next time we stay we think that we would rather have a room that faces the Trump tower - better views. All in all, this was an unforgettable experience and the Swissotel was awesome!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Go to Yolk for a fantastic breakfast!

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Review of Swissotel Chicago

Reviewer score

4
5.01.0
IsaVoyage
Business
Minneapolis, MN
Sep 3, 2013

Beautiful view

Perfect stay. Maybe the location wasn't my favorite when staying in Chicago, I liked the Gold Coast/ Water Tower neighborhood a little better. But the hotel itself was great. One thing we hadn't realized, pool and gym come with a fee if you book the cheapest option for a room. $15/ day for the access, we opted out.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

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Review of Swissotel Chicago

Reviewer score

4
5.01.0
Nikerboker
Business
Minneapolis, MN
Sep 1, 2013

Great location for family vacation

Very nice hotel -- comfy beds, good location for downtown Chicago, nice bathroom and our room had a great view of Lake Michigan and the river. Would definitely stay at the Swissotel again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Swissotel Chicago

Reviewer score

4
5.01.0
motomom327
Business
TX/IL
Jul 29, 2013

weekend visit

The hotel was nice, clean rooms, liked having the little cafe in the am for Starbucks latte's and light breakfast. Came in for my inlaws 47th wedding anniversary and had lots of plans for the evening. Only negative there was long lines at check in which is at three..our rooms were not ready after four..when I tried to make light of it and ask for a later check out I was told that's why there's no rooms ready at 3. I would suggest hiring more staff to accommodate rooms being ready on time and having more than one concierge on duty during weekends. very pleasant but again long line to ask a few questions..

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Howells & Hood Restaurant is a short walk and had excellent food..sit inside or out. The Palm there at the hotel is also good. The hotel room has a fridge and there is a walgreens on Columbus not even 1/2 block away if the small grocery room in hotel didn't have what you need...so close to Michigan Ave..and short walk to Navy Pier, and Millenium park.

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Review of Swissotel Chicago

Reviewer score

5
5.01.0
Dyerpoon
Business
sc
Jul 24, 2013

Fantastic!

Excellent service, views and location. Away from the hustle and bustle, but close enough with easy access to main attractions and transport. Rhonda, at the front desk was outstanding, as was all the staff. Will definitely stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Very convenient

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Review of Swissotel Chicago

Reviewer score

5
5.01.0
Dyerpoon
Business
sc
Jul 14, 2013

Swissotel Chicago

Outstanding and friendly service. Rhonda, front desk was extremely helpful. Staff in dining rooms very good. Beautiful views and away from the crowds but walking distance to many attractions.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Sign up for the tours to get an overview of the city.

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