Swissotel Chicago

We love this hotel - great rooms, location, pool is wonderful for the kids. The only issues we had were with housekeeping (didn't show up one of the days and said we had a do not disturb sign up - we did not). We also had a few issues with room service - we could never reach them and when they finally called us back, they messed up our order twice. We would go back though. Great place overall.

Despite the lobby undergoing major renovation, I had an excellent stay. All the staff (reception, housekeeping, waitstaff in The Palm, bellman) could not have been nicer or more accommodating. The room was clean and the bed was more comfortable than what I sleep on at home.

Extremely clean rooms and perhaps the friendliest and most accommodating staff I've encountered on a business trip. The gym is free and the location is close to the subway and theatres. The lone negative is that the hotel is under repair and currently lacking a bit in external aesthetics...but renovations/repairs should be completed soon.

It was a great hotel!!! The rooms provide great comfort as well as an AMAZING view of the Chicago skyline. Plus, the rooms even come with bathrobes!! Yeah, I know, awesome. Anyway, overall it was an amazing hotel and really impacted our experience in Chicago. A++++

First of all the staff was fantastic. The room comfortable and well equipped for business as well as pleasure and the bed was so comfortable. Outstanding view of Navy Pier and walking distance to many fun activities and shopping.

Swissotel was great from check-in to check-out. All of the views were amazing in their own way and the staff was extremely friendly.

Hotel was what we expected from Swissotel clean, well laid out and courteous staff.

My parents stayed at this hotel 2 years ago and raved about it. Well it has gone downhill in 2 years. Although we booked online we ended up calling the hotel for additional info and emailing them. Never once did they let us know that the building is under construction. You have to pay $52 to "valet" park. Their idea of valet is different than mine. We had to drive down to the garage and park the car ourselves and then the next day they wanted us to go down and get it ourselves. When I emailed them I asked if they ever discount parking and they stated they would give me 50% off. When we got there they would not honor it. They claimed our car needed to be a hybrid which they did not explain in the email. We had booked 2 rooms and the girl at the front desk asked us if we would like to be on the same floor. We stated we did but instead of putting us on the same floor she put us in the same room number two floors apart. We tried to eat at the restaurant, which is the main reason we booked there. We had theatre tickets that night and they would not take our reservation because the kitchen closes at 10 and the last reservation they would honor was at 9! On a Friday night the week before Christmas!! The Keurig was not working in our room so we went downstairs to get the Starbucks in the lobby. When we got back the maid was in the room. We were checking out that day and she said they needed the room. But the worst part was she was not stripping the bed. Instead she was making the bed. I am very disappointed. I will never stay here again.

I really enjoyed the location, it's proximity to the Navy Pier and Michigan Avenue. By taxi we went north to Blue Man and south to McCormick Place. We walked Millenium Park and the Navy Pier. I am not a fan of needing to pay an additional price for internet service or to access the fitness center. Because of that I did not use the hotel's ammenities to their fullest. I felt that the hallways needed some attention (room doors were a little beat up), and there was a small blood spot on the duvet cover, that was obviously thoroughly bleached and safe, but unsightly, but otherwise I loved the room and it's comfort level. I would definitely stay there again if the opportunity arose.

Room was clean, view of the lake was great, and it was peaceful and quiet. Covenient location to shopping, entertainment and dining.