Swissotel Chicago ★★★★

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$136
avg/night
Rate and special offer based on
Check-in: Feb 29, 2016 Check-out: Mar 1, 2016

Worst Hotel ever

Would not recommend Thu, Aug 9, 2012
No one notified us there was a movie shoot there on the day we checked in and we had to park 2 blocks away and walk with our bags in 91 degrees. The room wouldn't get below 70 degrees. You have to hold down the handle until the toilet flushes. Instead of just taking your credit card for misc charges at the end of your stay they put a charge for $75 on your card. You are charged $75 at check in for no reason, they will credit it back after 3-5 days. Alll the employees apologize but don't do anything to remedy problems. It takes 3 minutes for the water to get hot. HD-TV's with no HD channels. 1 bar wi-fi that keeps loosing signal on all devices. I sent them a complaint about my stay and they won't even respond. You are better off on a park bench.

| Chicago, IL Couples

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 2 /5
  • Value: 1 /5

Great place to stay

Would recommend Tue, Aug 7, 2012
I would highly recommend this hotel. Great location. The staff are very polite and helpful.

| Orlando Family

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great hotel!

Would recommend Tue, Aug 7, 2012
Great view of the lake, and within walking distance to Navy Pier, Michigan Avenue, and Millennium park. Perfect hotel for a great price.

Entertainment hint

Stay in the hotel to watch the fireworks at Navy Pier, or walk right outside the entrance of the hotel to see them. No reason to walk to the pier and fight the crowds - the view is even better right from the hotel!

| Texas Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Nice Stay

Would recommend Tue, Aug 7, 2012
Clean and great location. Friendly and courteous staff. Had an excellent time shopping on Michigan avenue.

| Chicago Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

One little thing.....

Would recommend Fri, Aug 3, 2012
We spent our 47 anniversary at Swishoteland had a good time BUT NO WIFI I get free Wifi at Mcdonalds and had to pay 9.95 every 24 hours at this hotel....

Attractions

We bought a three day pass on the Chicago Trolley..As seniors we paidn23. We went on two neighborhood tours..and took their hop on and off tour for sightseeing. Just Great....

| chicago il. Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Location, location

Would recommend Wed, Aug 1, 2012
The location is wonderful, particularly lake view room. We booked a lake view room on line but the hotel stated it was not correct. The manager gave us the lake view room without hesitation after we showed hotel the booking information. It is within walking distance to Navy Pier. The hotel parking was expensive, $55 per day, than Hyatt next door.

| Illinois Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Sleek splender

Would recommend Mon, Jul 30, 2012
Swissotel offered a relaxing and thrilling get-away. Modern styling and technology were evident in the computer -driven elevators which whisked one to their own floor, the air conditioning which stirred into action as soon as one entered the room, and fantastic big-head showers. The personal touch was also evident. Every employee seemed eager to help and generous in extending options. For instance, we were told that the breakfast buffet could include any specialty item on the menu.

| South Bend, IN. Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Lovin' Chicago

Would recommend Mon, Jul 30, 2012
Good hotel experience once the confusion at check-in was cleared up. Description identifies 2 bed options - King or 2 doubles. You are unable to select the option on the packager site. When packager was called the agent indicated that I needed to call the hotel to specify the room type. Called hotel and was helped over the phone. There was added confusion at check-in as we had requested a roll away online and over phone with hotel and were told that the room available would not accommodate a roll-away. This was solved by the desk agent.

Dining

If you're a foodie - get reservations ASAP

| minneapolis, mn Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Relaxing Friday evening in Chicago

Would recommend Sun, Jul 29, 2012
Great location, beautiful view of canal and Navy Pier and Lake Michigan, spacious room and bathroom. Beatiful pool and fitness room with fantastic views! Everyone was friendly & helpful. Service was excellent.

| Madison, WI Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

fourth of july

Would recommend Thu, Jul 5, 2012
the staff was very kind and quick to meet any request, i would recomend this hotel for sure. the Palms resteruant was over priced by a long way for this hotel

Dining

tavern at the park rent a bicycle and cruise lakeshore

| Denver, CO Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5