The hotel is beautiful and the rooms spacious and clean (for a city hotel). However, there were issues with the hot water all three days I was there. They were not as responsive as they should have been for a 4 Star hotel. I should have
received a free night but all I was offered was free breakfast. In the end, I will not be staying there again. When things go wrong, someone should make it right. No one did.
We had a wonderful stay, but it was cut short by a family emergency after one night... The drawback was that I could not get a voucher for the 2nd night and basically lost that money... There should be a method to deal with emergencies... I would
have been happy with even a partial credit toward the night that I could not stay....
The Hotel was great, though.. we enjoyed it very much...
The service was great. We asked for late check out and were given it with no hesitation. The beds were very comfortable and the bell staff was always there to help. Great location, close to restaurants and shopping and walking paths along Lake
Check in went smoothly, we got 2 rooms on the 32nd floor with nice views. Concierge was helpful. Rooms were quiet, nicely decorated and seemed very clean. Beds were very comfortable. We had breakfast two mornings in their Architect's Cafe, and
ended up prefering it to the highly rated Tempo Cafe next door
(better ambience, cleaner, and the higher prices included juice and a tasty bread basket).
Location near the Michigan Avenue shopping district was good, and we went into the nearby Lamborghini-Bentley showroom 3 times!
One block from Michigan Ave and shopping galore. Steps to many great restaurants and boutiques on Oak Street. I wish there was an in-room coffee maker - I should have checked the amenities list before I made the reservation. The restaurant at
the hotel was very pricey for breakfast - but there are many less expensive options within a block or two.