$171 Avg/night
Rate and special offer based on Check-in: Sep 7, 2015 Check-out: Sep 8, 2015

Sofitel Chicago Water Tower

4 stars
View map of 20 EAST CHESTNUT ST - DOWNTOWN, CHICAGO, IL 60611

Hotel Overview

Ratings and reviews for Sofitel Chicago Water Tower

Overall score

4.6 / 5
5.01.0
135 out of 135
Amenities:
4.4
Cleanliness:
4.8
Hotel staff:
4.8
Comfort:
4.7
Location:
4.9
Value:
4.3

96% would recommend to a friend.

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Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
bbdholmes
Couples
Pittsburgh
Mar 24, 2014

Visit to Chicago

There's not much you can do to improve this Hotel except for management to keep an eye on employees and how they treat the customers. Most of the employees are very friendly, just a few give you the impression that they could care less.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Couples

Time-saving tip: In Hotel

Coffee to go and newspapers are complimentary in the Cafe

Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
Calo
Couples
Norther California
Aug 31, 2012

Vacation get away.

Outstanding hotel experience. Room was perfect. Staff was outstanding. Wonderfurl location just off Michigan avenue. Very modern and clean. Terrific value.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sofitel Chicago Water Tower

Reviewer score

4
5.01.0
rents
Couples
Minneapolis, MN, USA
Jan 10, 2012

weekend getaway

Close to everything if you want to get out. Pretty much everything you need if you want to stay in. We had a wonderful meal in their restaurant. Wish they would accept larger dogs on their pet policy - we would go back more often.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Couples

Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
jamies
Friends
Fairfield, CT, USA
Dec 5, 2011

mother daughter getaway

Staff was amazing and very helpful. Location was near everything! Can't wait to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Friends

Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
psp
Couples
Mexico
Aug 9, 2011

Very good

Very good hotel and service.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sofitel Chicago Water Tower

Reviewer score

4
5.01.0
Anonymous
Couples
DC
Jul 22, 2011

No free wi-fi

The hotel is beautiful. But, there is no free wi-fi in the rooms. A few computers with free internet access are available on the third floor. Also, the long distance phone rates are unreasonable. I made a 2 or 3 minute call that cost about $10.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
Doug E Fresh
Couples
Chicago
May 8, 2011

Great hotel

Fantastic hotel, very clean, very quiet, and super nice.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
Anonymous
Couples
St. Louis, MO.
Apr 25, 2011

"clean, comfortable, and friendly"

We have stayed in many 4 star hotels downtown and this hotel to us, rates the best. The staff is very helpful and friendly. The rooms were clean and extremely comfortable. Great location for what we wanted to do. Plenty of excellent restaurants and stores to walk to.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: Short walk from hotel

The Tempo Cafe is just next door to the hotel. We ate breakfast there and thought the service and food was good.

Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
Ack
Business
CT
Jan 5, 2011

Great Spot

very clean helpful staff -- great location

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
Anonymous
Family
Chicago, IL
Dec 21, 2010

Sofitel Chicago Water Tower

The location, two blocks from Michigan Ave., is perfect - close to the activity but very quiet. The hotel service is excellent. We had room service dinner and breakfast and loved the food, presentation and value for the money. We will definitely stay at this hotel again! The room was small, cozy, clean and comfortable.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Shopping tip: Short walk from hotel

You are two blocks away from Macy's/Water Tower Place - where you can shop, eat and even see movies all in one location. Perfect!

Review of Sofitel Chicago Water Tower

Reviewer score

5
5.01.0
Anonymous
Business
Camden, ME
Nov 24, 2010

Great place to stay for business or fun

Stayed for business. Room was spacious and clean. Service was excellent. Lobby spaces were lively.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Located in the middle of the Gold Coast. Endless shopping possibilities.

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