We spent the night downtown and enjoyed our stay at Sofitel. The hotel was perfect location to the Magnificent mile, a block from Watertower Place and near amazing shopping and restaurants. There were a few small room craftsmanship incompletion
that we noticed, but the room functioned perfectly and the desk staff was extremely helpful, friendly, and efficient.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Many of the stores along Michigan Avenue are also in the Watertower Place mall.
Great experience. Swanky hotel, in my opinion. Everyone was extremely friendly and helpful. Staff offered complementary room upgrade & fridge for our drinks without me even asking. Couldn't ask for more attentive, accommodating staff. Quick walk
to Michigan Avenue, restaurants, subway, etc. Grocery store & Starbucks right around the corner.
Just returned from our trip to Chicago. I brought my girlfriend there for her 25th birthday celebration. The city itself it beautiful and the hotel is only a couple blocks away from the Magnificent Mile (Shopping). I would definitely stay at this
hotel again for the convenience factor as well as comfort the hotel provides. I will definitely stay at the Sofitel again.
When my wife and I arrived they had no record of our reservation. It's took 20 minutes to check in and the lady claimed she found our reservation. Next day I checked my bank statement to find they charged me for the room twice and the second time
at a rate of $73 more than the first charge. Please properly train your staff. They didn't know how to find a reservation or that it was already paid and made this a poor experience. Overall nice hotel though.