Sheraton Chicago Hotel & Towers

Perfect! It doesn't get any better. We spent a great weekend. Excellent location. I will recommend this hotel to my friends and relatives.

Very good, comfortable and friendly staff. I like its proximity to everything.

I really enjoyed everything the hotel had to offer.

The Sheraton is average. Decent location (about a 6 minute walk to the magnificent mile). Nice big lobby, but the pool is disgusting. It was being cleaned when we first arrived and when we went to take a look at it, the floor was dirty, there were no towels (as promised) and there were things floating in the water. There's also no hot tub. There's also a charge for everything! If you even move any of the good left out, the automatically bill you and there's a surcharge to even order room service and then an additional delivery charge plus they automatically tip themselves. Check your bill before you leave because they may have charged you for things you didn't approve!

Hard bed, tv hard to work, NO whirlpool! Nice view

The atmosphere, Staff, Location were all more than expected. Top notch vacation. The Concierge was the most friendly and accomodating I have encountered. Highly recommended and will be returning in the near future.

Good location for shopping. Combined business/pleasure.

I have never been to Chicago, so I was very excited to go. This hotel manged to ruin my experince though, first I called 2 weeks prior to book the room, the day of I checked my confirmation and instead booking for 2 nights they only booked us for 1 night, I called to let them know, they said they were fully booked but they would find us a room for the second night, was told it would only be a $10 charge, we get there and found out we were charged an extra $100 charge. When we finally got to the room, it was small and there was no breakfest included. After we got settled my husband and I decieded to order food and have it delivered, they didn't send us silverware so I called room service to have some forks sent up and 45 mins later we were still waiting!!!!! I asked for extra pillows on Friday night didn't get those until Sat morning. Then on Sat we went out and when came back to the hotel our keys didn't work and were told we were checked out because our reservation was only for 1 night. When we finally got that mess settled and got into our room we were so mad we packed up, checked out and left!!! I would have rather stayed at Days Inn or Super 8 they are cheaper and you have better service. I will never book with the Sheraton ever again!!!

I stayed at a Red Roof Inn in St Louis 2 nights before this, for 1/3 of the cost, and it BLOWS The Sheridan away. The awful FLORESCENT light in the bathroom buzzed so loud that you could hear it in the (small) bedroom. The bed and pillows were so fluffy and cushy that we SLEPT ON THE FLOOR!!! I knew I'd have a sore back and neck if I slept on that bed with those "pillows". When we checked out and she asked how everything was, I politely told her about the loud light, and that we slept on the floor due to the overly cushy pillows and bed and she just said "oh, you didn't like that mattress?" Then she kept typing, and just told me that I was all checked out. Gee...thanks for the customer service! Also, we had to wait in a cab line that took about 15 minutes in the cold rain, so we almost lost our dinner reservation. (We went to the street corner to try for ourselves for 10 minutes with no success.) Its a packed, busy hotel. Its close to Michigna Ave, and a good location, a HUGE hotel....but you can find many many others in this location. And maybe you can sleep in a decent bed.

It was a good experience in the sense that it was the night I got engaged, the hotel itself was ordinary.