Sheraton Chicago Hotel & Towers

4 stars
View map of 301 East North Water Street, 301 East North Water Street, Chicago, IL 60611

Hotel Overview

3.9 /5
Overall score
84%
Would recommend
Amenities:
3.8
Cleanliness:
4.2
Hotel staff:
4.2
Comfort:
4.2
Location:
4.6
Value:
3.8
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Sheraton Chicago Hotel & Towers Rooms

Standard
The Amenities listed in this description represent the amenities available in all guest rooms in the hotel

Amenities

  • High-speed internet
  • Pool
  • Non Smoking
General
Non Smoking
Activities
Pool
Exercise gym
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Services
Business center
Maid service
Guest laundromat
Concierge desk
Shops/Commercial services
Porters
Internet
High-speed internet
Parking
Parking
Room
Telephone
Mini bar
Hairdryer in room
Cribs available
Smoke detectors

Hotel Map

41.8896 -87.6192
Area served
City Center
Nearby airports
O'Hare International Airport, (ORD), 28.97, KM; Midway Airport, (MDW), 19.31, KM;
Area description
Resort, Airport

Nearby points of interest

  • Tribune Tower: 0.2 mi
  • North Michigan Avenue: 0.3 mi
  • Wrigley Building: 0.3 mi
  • Prudential Plaza: 0.3 mi
  • Lake Point Tower: 0.4 mi
  • Harris Theater: 0.4 mi
  • Terra Museum of American Art: 0.4 mi
  • Harold Washington College: 0.5 mi
  • Chicago - Mag Mile - Wacker Dr: 0.5 mi
  • Pritzker Pavilion: 0.5 mi
  • Museum of Broadcast Communications: 0.5 mi
  • Chicago Cultural Center: 0.5 mi
  • Marina City: 0.5 mi
  • Chicago Theater: 0.5 mi
  • Cloud Gate: 0.5 mi
  • Tribune Tower: 0.2 mi
  • North Michigan Avenue: 0.3 mi
  • Wrigley Building: 0.3 mi
  • Prudential Plaza: 0.3 mi
  • Lake Point Tower: 0.4 mi
  • Harris Theater: 0.4 mi
  • Terra Museum of American Art: 0.4 mi
  • Harold Washington College: 0.5 mi
  • Chicago - Mag Mile - Wacker Dr: 0.5 mi
  • Pritzker Pavilion: 0.5 mi
  • Museum of Broadcast Communications: 0.5 mi
  • Chicago Cultural Center: 0.5 mi
  • Marina City: 0.5 mi
  • Chicago Theater: 0.5 mi
  • Cloud Gate: 0.5 mi
  • Children Museum: 0.5 mi
  • Lake Shore Park: 0.5 mi
  • Museum of Contemporary Art: 0.5 mi
  • Seneca Park: 0.5 mi
  • Macys: 0.6 mi
  • Oriental Theatre: 0.6 mi
  • Crown Fountain: 0.6 mi
  • Yacht Club: 0.6 mi
  • Goodman Theatre: 0.6 mi
  • Drury Lane Theatre: 0.6 mi
  • Holy Name Cathedral: 0.6 mi
  • Shubert Theatre: 0.6 mi
  • John Hancock Center: 0.7 mi
  • State Street: 0.7 mi
  • Navy Pier: 0.7 mi
  • Art Institute of Chicago: 0.7 mi
  • Water Tower: 0.7 mi
  • City Hall: 0.8 mi
  • Bank of America Theatre: 0.8 mi
  • Symphony Center: 0.8 mi
  • Chicago Architecture Foundation: 0.8 mi
  • Cadillac Palace Theatre: 0.8 mi
  • Merchandise Mart: 0.8 mi
  • Washington Square Park: 0.9 mi
  • Oak Street Beach: 0.9 mi
  • Buckingham Fountain: 1 mi
  • Auditorium Building: 1 mi
  • Harold Washington Library: 1 mi
  • Chicago Board of Trade: 1.1 mi
  • Opera House: 1.1 mi

Dining

Chi Bar
Chi Bar is Chicago's stylish hot spot for gathering.
LB Bistro and Patisserie
LB Bistro and Patisserie is the first restaurant of world-champion pastry Chef Laurent Branlard. Combine fresh ingredients and simple yet unique combinations of flavors to create your own breakfast or lunch.
Chicago Burger Company
Overlooking the scenic Chicago River, this indoor/outdoor restaurant features burgers, each made to order, generously topped with your choice of hot or cold trimmings.
The Link@Sheraton Cafe
Located just one level below the lobby, The Link@Sheraton Cafe is the place to connect. Enjoy a variety of salads, sandwiches, breakfast pastries and coffee. Complimentary wireless, free workstations and online printing.
Shula's Steak House
Named after legendary NFL coach Don Shula, the restaurant has consistently been recognized as one of the top steak houses in America. Shula’s serves the best beef and freshest seafood available, including 3- to 5-lb. Maine lobsters.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (325)

Ratings and reviews for Sheraton Chicago Hotel & Towers

Overall score

3.9 / 5
5.01.0
325 out of 325
Amenities:
3.8
Cleanliness:
4.2
Hotel staff:
4.2
Comfort:
4.2
Location:
4.6
Value:
3.8

84% would recommend to a friend.

Sort by:
Review of Sheraton Chicago Hotel & Towers

Reviewer score

5
5.01.0
Jan2013
Business
Chicago
Jan 14, 2013

Excellent

I will definitely return!! The room was very clean, the service was great and my visit was very relaxing

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Sheraton Chicago Hotel & Towers

Reviewer score

4
5.01.0
UpNorth10
Business
Bemidji, MN
Jan 2, 2013

Winter Getaway

The atmosphere, Staff, Location were all more than expected. Top notch vacation. The Concierge was the most friendly and accomodating I have encountered. Highly recommended and will be returning in the near future.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

900 N Michigan

Review of Sheraton Chicago Hotel & Towers

Reviewer score

4
5.01.0
Retired from the Midwest
Business
Decatur, IL, USA
Dec 16, 2012

Great big city view from room.

Good location for shopping. Combined business/pleasure.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Sheraton Chicago Hotel & Towers

Reviewer score

5
5.01.0
Mama leo
Business
Ny
Nov 25, 2012

Sheraton

As I was able to be upgraded to concierge level room, view and amenities were exceptional

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
2
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

Take train from airport to center city and save a bundle .. 2.25$ and very easy and convenient.

Review of Sheraton Chicago Hotel & Towers

Reviewer score

1
5.01.0
RSaari
Business
Wisconsin
Nov 11, 2012

Worst Hotel Ever!!!

I have never been to Chicago, so I was very excited to go. This hotel manged to ruin my experince though, first I called 2 weeks prior to book the room, the day of I checked my confirmation and instead booking for 2 nights they only booked us for 1 night, I called to let them know, they said they were fully booked but they would find us a room for the second night, was told it would only be a $10 charge, we get there and found out we were charged an extra $100 charge. When we finally got to the room, it was small and there was no breakfest included. After we got settled my husband and I decieded to order food and have it delivered, they didn't send us silverware so I called room service to have some forks sent up and 45 mins later we were still waiting!!!!! I asked for extra pillows on Friday night didn't get those until Sat morning. Then on Sat we went out and when came back to the hotel our keys didn't work and were told we were checked out because our reservation was only for 1 night. When we finally got that mess settled and got into our room we were so mad we packed up, checked out and left!!! I would have rather stayed at Days Inn or Super 8 they are cheaper and you have better service. I will never book with the Sheraton ever again!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
1
Comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Review of Sheraton Chicago Hotel & Towers

Reviewer score

5
5.01.0
Bruce T.
Business
greenwood, IN.
Oct 15, 2012

Anniversary Trip

Perfect location for all Chicago loop experience. Museums, shopping, dining, and fun. Great view of the city from room.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Close to everything downtown Chicago.

Review of Sheraton Chicago Hotel & Towers

Reviewer score

4
5.01.0
diane427
Business
Milwaukee suburbs, WI
Oct 3, 2012

Positive experience

The hotel is in a good location: close to Navy Pier, shopping, great restaurants. The rooms and lobby are very nice, clean. Staff was pleasant and helpful. I would go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Take the Architecture and Historic Boat Tour. (1.5 hours/ $40) We thought it was worthwhile.

Review of Sheraton Chicago Hotel & Towers

Reviewer score

2
5.01.0
DBDB325
Business
Chicago
Sep 23, 2012

Not worth my money

I stayed at a Red Roof Inn in St Louis 2 nights before this, for 1/3 of the cost, and it BLOWS The Sheridan away. The awful FLORESCENT light in the bathroom buzzed so loud that you could hear it in the (small) bedroom. The bed and pillows were so fluffy and cushy that we SLEPT ON THE FLOOR!!! I knew I'd have a sore back and neck if I slept on that bed with those "pillows". When we checked out and she asked how everything was, I politely told her about the loud light, and that we slept on the floor due to the overly cushy pillows and bed and she just said "oh, you didn't like that mattress?" Then she kept typing, and just told me that I was all checked out. Gee...thanks for the customer service! Also, we had to wait in a cab line that took about 15 minutes in the cold rain, so we almost lost our dinner reservation. (We went to the street corner to try for ourselves for 10 minutes with no success.) Its a packed, busy hotel. Its close to Michigna Ave, and a good location, a HUGE hotel....but you can find many many others in this location. And maybe you can sleep in a decent bed.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Review of Sheraton Chicago Hotel & Towers

Reviewer score

4
5.01.0
Gia W
Business
Milwaukee
Aug 14, 2012

Great Weekend Stay

We enjoyed staying at the hotel. It was walking distance to many things to do. We used the valet service and they were very helpful and quick. The concierge service was excellent, again very helpful. This was our second time staying there and I will definitely be staying there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Sheraton Chicago Hotel & Towers

Reviewer score

3
5.01.0
Peelu
Business
Detroit
Aug 8, 2012

Engagement

It was a good experience in the sense that it was the night I got engaged, the hotel itself was ordinary.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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