Sheraton Chicago Hotel & Towers

Good location for shopping. Combined business/pleasure.

As I was able to be upgraded to concierge level room, view and amenities were exceptional

I have never been to Chicago, so I was very excited to go. This hotel manged to ruin my experince though, first I called 2 weeks prior to book the room, the day of I checked my confirmation and instead booking for 2 nights they only booked us for 1 night, I called to let them know, they said they were fully booked but they would find us a room for the second night, was told it would only be a $10 charge, we get there and found out we were charged an extra $100 charge. When we finally got to the room, it was small and there was no breakfest included. After we got settled my husband and I decieded to order food and have it delivered, they didn't send us silverware so I called room service to have some forks sent up and 45 mins later we were still waiting!!!!! I asked for extra pillows on Friday night didn't get those until Sat morning. Then on Sat we went out and when came back to the hotel our keys didn't work and were told we were checked out because our reservation was only for 1 night. When we finally got that mess settled and got into our room we were so mad we packed up, checked out and left!!! I would have rather stayed at Days Inn or Super 8 they are cheaper and you have better service. I will never book with the Sheraton ever again!!!

Perfect location for all Chicago loop experience. Museums, shopping, dining, and fun. Great view of the city from room.

The hotel is in a good location: close to Navy Pier, shopping, great restaurants. The rooms and lobby are very nice, clean. Staff was pleasant and helpful. I would go back.

I stayed at a Red Roof Inn in St Louis 2 nights before this, for 1/3 of the cost, and it BLOWS The Sheridan away. The awful FLORESCENT light in the bathroom buzzed so loud that you could hear it in the (small) bedroom. The bed and pillows were so fluffy and cushy that we SLEPT ON THE FLOOR!!! I knew I'd have a sore back and neck if I slept on that bed with those "pillows". When we checked out and she asked how everything was, I politely told her about the loud light, and that we slept on the floor due to the overly cushy pillows and bed and she just said "oh, you didn't like that mattress?" Then she kept typing, and just told me that I was all checked out. Gee...thanks for the customer service! Also, we had to wait in a cab line that took about 15 minutes in the cold rain, so we almost lost our dinner reservation. (We went to the street corner to try for ourselves for 10 minutes with no success.) Its a packed, busy hotel. Its close to Michigna Ave, and a good location, a HUGE hotel....but you can find many many others in this location. And maybe you can sleep in a decent bed.

We enjoyed staying at the hotel. It was walking distance to many things to do. We used the valet service and they were very helpful and quick. The concierge service was excellent, again very helpful. This was our second time staying there and I will definitely be staying there again.

It was a good experience in the sense that it was the night I got engaged, the hotel itself was ordinary.

Our family booked two rooms one king size and one double. We were given rooms side by side which was great as we had forgotten to ask! The location of the hotel is very convenient for everything we wanted to do while in Chicago. The staff were friendly and helpful and all in all we really enjoyed our stay. We would recommend the hotel to anyone travelling to Chicago.

We had a great experience in Chicago at the Sheraton. The riverfront location had a a nice view and was close to the Navy Pier and the Magnificent Mile. The staff were very friendly and accommodating.