Hotel Overview
Good location
Good base for Chcago sight seeing. Room a bit worn but clean. Some staff helpful and polite....
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XMR1
- Apr 12, 2012
GREAT LOCATION IN CHICAGO
The location is really great. Close to Miracle Mile shopping and Navy Pier. One of my favorite...
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Kaetch
- Apr 10, 2012
Sheraton Chicago Hotel & Towers Rooms
- Traditional
- Description not provided
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Hotel Map
- Area served
- Northbrook, Naperville, Rosemont, Waukegan
- Nearby airports
- Chicago O'Hare International Airport, (ORD), 16.00, MI; Midway Airport, (mdw), 9.00, MI;
- Area description
- Downtown
Amenities
- 24 Hour Front Desk
- Accessible facilities
- Bar/Lounge
- Business center
- Coffee Maker in Room
- Concierge
- Concierge Desk
- Cribs Available
- Data port Available
- Exercise Gym
- Fire Alarm with Light
- Fitness center
- Gift Shop
- Hairdryer in Room
- Heated Pool
- High-speed Internet
- Indoor Pool
- Internet Access
- Laundry Service
- Maid Service
- Meeting/Banquet Facilities
- No Smoking Rooms/Facilities
- Parking
- Pets allowed
- Pool
- Restaurant
- Rollaway Beds
- Room Service
- Safe
- Shops/Commercial Services
- Smoke-free policy
- Temperature Control
- Tour Desk
- Valet Parking
Hotel Policies
- Check-in:
- 03:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (220)
Ratings and reviews for Sheraton Chicago Hotel & Towers
- All travelers (220) 3.9 / 5
- Business (38) 3.8 / 5
- Couples (99) 3.8 / 5
- Families (50) 4 / 5
- Friends (22) 4 / 5
- Singles (8) 4.3 / 5
- Amenities:
- 3.9
- Room cleanliness:
- 4.2
- Hotel staff:
- 4.1
- Room comfort:
- 4.2
- Location:
- 4.6
- Value:
- 3.8
83%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
ahmad Ayashe
cleanliness
the bed has a bad smell, no informstion about the parking , was too high
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 1
- Hotel staff:
- 2
- Room comfort:
- 2
- Location:
- 3
- Value:
- 2
Reviewer score
Would not recommend
XMR1
Good location
Good base for Chcago sight seeing. Room a bit worn but clean. Some staff helpful and polite. Otherwise, a large and unremarkable hotel.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 1
- Room comfort:
- 3
- Location:
- 4
- Value:
- 2
Money-saving tip:
Not Applicable
Buy a 3 or 7 day CTA travel pass as public transport is pretty good. Also avoids the extortionate cost of taxi to/from airport and is often faster.
Reviewer score
Would recommend
Kaetch
GREAT LOCATION IN CHICAGO
The location is really great. Close to Miracle Mile shopping and Navy Pier. One of my favorite things is the Riverwalk outside the "back" door and a Starbuck's just inside. Great to have coffee and make friends with the dogs and humans! Next time I would choose a room with a River view..the "Lake view" really didn't have a lake view. The only problem was the bathroom (which is the reason for the "ordinary" rating-otherwise the housekeeping staff was top notch!). There had been a leak from the room next door and then our toilet over-flowed. There was a mildew smell, so it had happened before. The staff responded to the overflow very quickly and the agent at checkout made a note to fix the problem. I was a little surprised that there was no small frig or microwave. The staff was great! The lobby was beautiful and there was a very nice locker room with a sauna, but no whirl pool.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 3
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short drive from hotel
The Chicago Fire House...GREAT food and wonderful staff and service. Worth a taxi ride!
Reviewer score
Would recommend
jolenep
mother daughter getaway
Good location and great beds. Staff was just fine, not the most friendly I have ever had.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
AndyDesi
Weekend in the City
Great hotel in a perfect location. Like most downtown spots parking was ridiculous. $51. $39 for self park. But the hotel was very nice and accessible. There are not a lot of amenities as the hotel seemed like it wanted to gouge you at every point. Charges for Wi-fi (free in lobby) The room rates however were great value so it balanced out.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Neese M
Great Weekend
The staff was excellent and friendly. The beds were heavenly and the location was perfect. We enjoyed the city and the whole weekend.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Sightseeing tip:
Short walk from hotel
Short walk to Navy Pier, Mag. Mile and many other things.
Reviewer score
Would recommend
Dana35
St. Patricks Day 2012
Accommodations nice. Comfortable beds. Location excellent! Walking distance to many Chicago attractions.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
West Egg Cafe, Great options on menu! Corner of Fairbanks and Ontario
Reviewer score
Would recommend
Tracey274
Great spot
Reception staff is not the friendliest, but the concierge staff is phenomenal. Room was super comfortable, it's in a perfect location and the price is pretty reasonable.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 2
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Travel Guy Jones
Weekend Getaway
The hotel was simply amazing! The location was perfect. It was located near all the attractions downtown. The rooms were huge, perfect for two people! I highly recommend this hotel.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
Gregan
Great hotel, nice weekend
We really enjoyed the clean and well appointed rooms, as well as the view, which encompassed the city, the river and the lake. Walking distance to Navy Pier. Great pool. Fabulous lobby! Our only complaint was that although we had the DND sign on the door (napping infant), housekeeping rang the room shortly before noon to ask if we needed service that day. Needless to say, the nap was abruptly ended by the clanging phone! We mentioned this to the staff at check-out, and they were very apologetic and promised to discuss it with the manager. Overall, we really enjoyed the hotel and would stay there again.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
