Hotel Overview
First visit to Chicago
This hotel exceeded all of my expectations. The staff was friendly and professional, but not at all...
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fulton15
- Apr 12, 2012
Great hotel for long weekend in the middle of down town
All of the staff were very courteous, the room was spotless. 2 sinks was great as was the soaking...
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NCtraveler
- Oct 23, 2011
Bird’s eye view of Chicago’s Magnificent Mile
The grandeur of the Ritz-Carlton Chicago, a Four Seasons Hotel, is unmistakable in its magnificent setting atop Water Tower Place, overlooking the exclusive North Michigan Avenue. Occupying floors 15 to 30, the hotel boasts 434 guest rooms of five-star standard, including 90 luxury suites. No matter what the weather in the Windy City, guests can enjoy stunning city and lake views from the sun deck of the temperature controlled in-door pool, located in the Carlton Club Spa at the Ritz-Carlton Chicago.RitzCarlton, a Four Seasons Hotel Rooms
- Deluxe
- Lakeview rooms with a king bed or 2 double beds or 2 twin beds. Located ON floors 15-30. Approx. 380 - 405 sqft/35 - 38 sqm.
- Physically Challenged
- Accessible Room Lake View king bed. On the 19-29th floor. Wide doors, lowered light switches, peep holes, grab bars for bathtub and toilet. Approx. 380-405 sqft.
- Physically Challenged
- Accessible Room City View king bed. On the 15-16th floor. Flashing lights for alarm, lowered peep holes, roll-in shower, grab bars for bathtug and toilet. Approx 380-405 sqft.
- Premier
- Michigan Avenue Executive Suite Deluxe with a king bed or two twin beds, Michigan Avenue and city views. On floors 15-29, feature a living room with a sofabed and two full bathrooms. Approx. 600 sqft/56 sqm.
- Suite
- Deluxe Lakeview One bedroom suite with a king bed. On floors 23-30, these corner suites have panoramic views of the lake and feature a separate living room with a sofabed and a dining area. Approx. 1000 sqft/93 sqm.
- Suite
- Michigan Avenue suite with a king bed and panoramic view of the city. These corner suites are located on floors 24-27. Approx. 600 sqft/56 sqm.
- Deluxe
- City View rooms with a king bed or 2 double beds or 2 twin beds. Located on floors 15-30. Approx. 380 - 405 sqft/35 - 38 sqm.
- Junior Suite
- Michigan Avenue Executive Suite with a king bed. On floors 15-29, feature a bedroom separated from the living room by french doors. Views of the Lake Michigan and the city. Approx. 560 sqft/52 sqm.
- Junior Suite
- Grand Executive Suite with a king bed, stunning north or south views of the city or Lake Michigan. Located on the 30th floor, feature french doors that seclude the bedroom from living room. Measure 800-840 sqft/74-78 sqm.
- Physically Challenged
- Accessible City View Room King bed. On the 17-18th floor. Roll-in shower, grab bars for bathtub and toilet, wide doors, lowered light switches and peep holes Approx 380-405 sqft
- Physically Challenged
- Accessible Suite Deluxe Lake View King bed. Roll-in shower, grab bars for bathtub and toilet, flashing light for alarm and lowered switches. Approx. 1000 sqft.
- Physically Challenged
- Accessible City View Room two double beds. On the 17th floor. Roll-in shower, grab bars for bathtub and toilet, wide doors, lowered light switches and peep holes Approx 380-405 sqft
- Physically Challenged
- Accessible Deluxe Michigan Ave Executive Suite King bed. Roll-in shower, Grab bars for bathtub and toilet, lowered light switches and peep holes. Approx 600sq ft
- Physically Challenged
- Accessible Room City View two double beds. On the 15th floor. Flashing lights for alarm, lowered peep holes, roll-in shower, grab bars for bathtug and toilet. Approx 380-405 sqft.
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Hotel Map
- Nearby airports
- Chicago Midway Airport, (MDW), 12.00, MI, NE; O`Hare Intl Airport, (ORD), 18.00, MI, E;
- Area description
- City Center
Amenities
- 24 Hour Room Service
- 24 Hour Security
- Accessible parking
- Air Conditioned
- Bar/Lounge
- Business center
- Children's Activities
- Concierge Desk
- Continental Breakfast
- Electronic Door Locks
- Exercise Gym
- Family Plan
- Fitness center
- Fitness center or spa
- Free Newspaper
- Gift Shop
- Golf
- Health Club
- Indoor Pool
- Jacuzzi
- Lounge
- Maid Service
- Meeting/Banquet Facilities
- News Stand
- Parking
- Pets allowed
- Pool
- Restaurant
- Room Service
- Sauna
- Security
- Smoke-free policy
- Sprinklers In Rooms
- Valet Parking
- Wake-up Service
Dining
- Deca Restaurant
- The casual elegance of art-deco-inspired décor and contemporary classic cuisine come together in deca restaurant + bar, a brasserie-inspired experience on the Magnificent Mile in The Ritz-Carlton Chicago, a Four Seasons Hotel. Hours of Operation MON to TH
- In-Room Dining
- Room service is available 24 hours a day with breakfast served from 06:00-11:00 hours.
Hotel Policies
- Check-in:
- 03:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (16)
Ratings and reviews for RitzCarlton, a Four Seasons Hotel
- All travelers (16) 4.2 / 5
- Business (2) 3.5 / 5
- Couples (5) 4.4 / 5
- Families (8) 4.1 / 5
- Friends (1) 5 / 5
- Amenities:
- 4.5
- Room cleanliness:
- 4.9
- Hotel staff:
- 4.4
- Room comfort:
- 4.4
- Location:
- 4.9
- Value:
- 3.7
81%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
fulton15
First visit to Chicago
This hotel exceeded all of my expectations. The staff was friendly and professional, but not at all pretentious. Our room was lovely, spacious, and had a huge bathroom. We had a view of Navy Pier from our room and we were so happy with the location. We could walk to many sights and we enjoyed our first trip to Chicago tremendously. I am planning another trip soon and I will definitely stay at the Ritz Carlton again.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
NCtraveler
Great hotel for long weekend in the middle of down town
All of the staff were very courteous, the room was spotless. 2 sinks was great as was the soaking tube. We LOVED the hotel restaurant and bar area; great place to get food before starting the day or drinks and appetizers after a day out. Great location. We came to Chicago to visit family and they ended up visiting us at the hotel.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Dee super traveler w kids
Great stay
Location was convienent to shops n attractions. The hotel was great w cleanliness. Kid friendly. Staff were very friendly. Wish we stayed longer. Would stay at the hotel again. We were upgraded due to a crib which was very nice. Chicago is nice n we will come here again soon.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Chelle
Very Good
The service was excellent. The room was spacious, clean and the amenities were great. The 24-hour room service was a definite plus and the food was very good.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Shopping tip:
Short walk from hotel
This hotel is blocks from the Loop and teaming with tourists in the immediate area.
Reviewer score
Would not recommend
Chicago graduation
My wife and I went to Chicago for our daughter's college graduation. The event was marred only by our choice of hotels. We chose the Ritz-Carlton expecting it to be a haven from what was to be a hectic weekend. The rudeness with which my family was treated by the curb side bell staff was something I would not have believed had I not been present. I complained to the hotel manager and was given his apologies and little else. Having been to Chicago on many previous visits I should have done what we did in the past and stayed at The Penisula.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 1
- Room comfort:
- 3
- Location:
- 4
- Value:
- 1
Reviewer score
Would recommend
monica
Great Service
My husband and I stayed here over the New Year weekend. We've never been to the Ritz before and we were not disappointed. The service was impeccable. Everyone was pleasant and professional. The concierge service was the highlight for us. Twice, they secured reservations to hot restaurants that were otherwise booked full. VERY happy with our stay.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
In Hotel
Use the concierge service for restaurant help.
Reviewer score
Would recommend
st1
Nice
Very nice. Good view. Clean. But not above what I expected.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Trip purpose:
Business
Entertainment tip:
Short walk from hotel
Do not get stuck out during the Chirstmas Festival in late November - as you CANNOT cross Michigan Ave until it's over. My mistake.
Reviewer score
Would recommend
A Rivers
Dog Paradise
First off we had our dog Daisy with us and they treated her like she was a Queen. Super friendly staff.Room was a good size and the bed was comfortable.This was a last minute getaway and I was suprised and glad they accepted Dogs.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 3
Reviewer score
Would recommend
Janie, high maintenance traveler.
Great price for the location
Just great. Staff is exceptional in their professionalism. Location is superior.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would not recommend
Mac
A Four Seasons property off its game
Having stayed at this property before, and numerous other Four Seasons properties, I was disappointed at the decline in service. Front desk staff were not very knowledgeable about the dining options in the area. Also, the hotel made no effort to notify future guests that the pool was closed for renovations or that the main lobby (a real showpiece) was under renovation as well. When guests are spending hundreds of dollars per night, it would be nice to know that some key reasons for staying at the Ritz are not available. The Peninsula would have been a much more enjoyable option! Furthermore, the redesign of the rooms left us cold. The hotel, at least at this time, no longer feels any more special than a more inexpensive boutique hotel in the city.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 5
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 5
- Value:
- 2
