$352 Avg/night
Rate and special offer based on Check-in: Dec 9, 2014 Check-out: Dec 12, 2014

Ritz-Carlton, a Four Seasons Hotel

5 stars
160 East Pearson Street, Water Tower Palace, Chicago, IL 60611
Hotel Overview
Reviewer score
4.3
out of 5
29 reviews
4 Seasons gets more than 4 stars

Great hotel, great staff. Beautiful rooms and worth every penny! See full review

  • Denver Kaslekwene
  • Oct 15, 2014
Fantastic Hotel

The hotel staff was top notch - always going that extra mile for us no matter what we needed (and... See full review

  • Aunt Jess
  • Oct 14, 2014
Bird’s eye view of Chicago’s Magnificent Mile
The grandeur of the Ritz-Carlton Chicago, a Four Seasons Hotel, is unmistakable in its magnificent setting atop Water Tower Place, overlooking the exclusive North Michigan Avenue. Occupying floors 15 to 30, the hotel boasts 434 guest rooms of five-star standard, including 90 luxury suites. No matter what the weather in the Windy City, guests can enjoy stunning city and lake views from the sun deck of the temperature controlled in-door pool, located in the Carlton Club Spa at the Ritz-Carlton Chicago.
You Stay Here Because
  • Prime location on Magnificent Mile and fantastic views from the top of Water Tower Place
  • Tranquil Carlton Club Spa and indoor heated pool with whirlpool
  • Guest rooms feature over-sized picture windows to show off the views
Ritz-Carlton Chicago, a Four Seasons Hotel Rooms
All guests staying at the Ritz-Carlton Chicago, a Four Seasons Hotel, enjoy free daily newspapers delivered to their rooms by a member of the friendly staff as well as high-speed Internet access that is especially useful to business guests. Each room also features an executive desk, with an ergonomically designed chair for extra comfort whilst working. Guests can marvel at the plush Italian marble bathrooms and the 37-inch flat screen LCD TV, ideal for rest and relaxation at the end of a long day. It is hard to tire of the fabulous views showcased by the oversized picture windows in every guest room at the Ritz-Carlton Chicago, a Four Seasons Hotel.
Things to Do
  • Museum of Contemporary Art (0.1 mi/0.2 km)
  • The Hancock Observatory (0.3 mi/0.4 km)
  • Millennium Park (1 mi/1.6 km)
  • Navy Pier (1.2 mi/2 km)
  • Goodman Theatre (1.3 mi/2.1 km)
  • Art Institute of Chicago (1.5 mi/2.5 km)
  • The Symphony Center (1.5 mi/2.3 km)
  • Civic Opera House (1.9 mi/3 km)

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Ritz-Carlton, a Four Seasons Hotel Rooms

Deluxe
Lakeview rooms with a king bed or 2 double beds or 2 twin beds. Located ON floors 15-30. Approx. 380 - 405 sqft/35 - 38 sqm.
Physically Challenged
City View Accessible Room 1 King bed On the 15-16th floor. Flashing lights for alarm, lowered peep holes, roll-in shower, grab bars for bathtub and toilet. Approx 380-405 sqft.
Physically Challenged
Lake View Accessible Mobility Room king bed. On the 19-29th floor. 36 inch wide doors, lowered light switches, peep holes, grab bars for bathtub and toilet. Approx. 380-405 sqft.
Physically Challenged
City View Accessible Mobility Room 2 double beds. On the 17-18th floor. Grab bars for bathtub and toilet, 36inch wide doors, lowered light switches and peep holes Approx 380-405 sqft
Physically Challenged
City View Accessible Room 2 double beds On the 15-16th floor. Flashing lights for alarm, lowered peep holes, roll-in shower, grab bars for bathtub and toilet. Approx 380-405 sqft.
Physically Challenged
Deluxe Michigan Ave Executive Accessible Suite King bed. Roll-in shower, Grab bars for bathtub and toilet, lowered light switches and peep holes. Approx 600sq ft
Physically Challenged
Deluxe Lake View Accessible Mobility Suite King bed. On the 23-30th floor. Grab bars for bathtub and toilet, flashing light for alarm and lowered switches. Approx. 1000 sqft.
Premier
Description not provided
Standard
Description not provided
Suite
Michigan Avenue Executive Suite with a king bed. On floors 15-29, feature a bedroom separated from the living room by french doors. Views of the Lake Michigan and the city. Approx. 560 sqft/52 sqm.
Superior
Cityview rooms with a king bed or 2 double beds or 2 twin beds. Located ON floors 15-30. Approx. 380 - 405 sqft/35 - 38 sqm.
Deluxe Suite
Michigan Avenue suite with a king bed and panoramic view of the city. These corner suites are located on floors 24-27. Approx. 600 sqft/56 sqm.
Junior Suite
Grand Executive Suite with a king bed, stunning north or south views of the city or Lake Michigan. Located on the 30th floor, feature french doors that seclude the bedroom from living room. Measure 800-840 sqft/74-78 sqm.
Luxury
Michigan Avenue Executive Suite with a king or 2 double beds. On floors 15-29, feature a bedroom separated from the living room by french doors. Views of the Lake Michigan and the city. Approx. 560 sqft/52 sqm.
Luxury
Michigan Avenue Executive Suite Deluxe with a king bed Michigan Avenue and city views. On floors 15-29, feature a living room with a sofabed and two full bathrooms. Approx. 600 sqft/56 sqm.
Luxury
City View rooms with a king bed or 2 double beds. Located on floors 15-30. Approx. 380 - 405 sqft/35 - 38 sqm.
Luxury
Lakeview rooms with a king bed or 2 double beds or 2 twin beds. Located ON floors 15-30. Approx. 380 - 405 sqft/35 - 38 sqm.
One Bedroom
Deluxe Lakeview One bedroom suite with a king bed. On floors 23-30, corner suites panoramic views of the lake with separate living room with a sofabed and a dining area. Approx. 1000 sqft/93 sqm.
Physically Challenged
City View Accessible Mobility Room 1 King bed. On the 17-18th floor. Grab bars for bathtub and toilet, 36inch wide doors, lowered light switches and peep holes Approx 380-405 sqft

Amenities

  • High-speed internet
  • Indoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Pet friendly
24 hour security
Activities
Indoor pool
Fitness center or spa
Fitness Center
Exercise gym
Jacuzzi
Children's activities
Golf
Dining
Bar/Lounge
Restaurant
Lounge
24 hour room service
Room service
Family plan
Services
24 hour front desk
Business center
Maid service
Concierge desk
ATM/Cash machine
Security
Wake-up service
Meeting/Banquet facilities
Gift shop
News stand
Audio visual equipment
Projector
Internet
High-speed internet
Parking
Parking
Valet parking
Accessibility
Accessible facilities
Accessible parking
Room
TV
Radio
Cordless phone
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Desk with lamp
Mini bar
Free newspaper
Heated guest rooms
Hairdryer in room
Outlet adapters
Fire alarm with light
Bathroom telephone
Cribs available
Temperature control
Electronic door locks
Iron
Ironing board
Sprinklers in rooms
Trouser press

Nearby points of interest

  • Seneca Park: 0 mi
  • Drury Lane Theatre: 0.1 mi
  • John Hancock Center: 0.1 mi
  • Museum of Contemporary Art: 0.1 mi
  • Water Tower: 0.1 mi
  • Lake Shore Park: 0.2 mi
  • Terra Museum of American Art: 0.2 mi
  • Holy Name Cathedral: 0.3 mi
  • Chicago - Mag Mile - Wacker Dr: 0.4 mi
  • Oak Street Beach: 0.4 mi
  • Washington Square Park: 0.4 mi
  • North Michigan Avenue: 0.4 mi
  • Tribune Tower: 0.5 mi
  • Michigan Avenue: 0.5 mi
  • Chicago Historical Society: 0.6 mi
  • Seneca Park: 0 mi
  • Drury Lane Theatre: 0.1 mi
  • John Hancock Center: 0.1 mi
  • Museum of Contemporary Art: 0.1 mi
  • Water Tower: 0.1 mi
  • Lake Shore Park: 0.2 mi
  • Terra Museum of American Art: 0.2 mi
  • Holy Name Cathedral: 0.3 mi
  • Chicago - Mag Mile - Wacker Dr: 0.4 mi
  • Oak Street Beach: 0.4 mi
  • Washington Square Park: 0.4 mi
  • North Michigan Avenue: 0.4 mi
  • Tribune Tower: 0.5 mi
  • Michigan Avenue: 0.5 mi
  • Chicago Historical Society: 0.6 mi
  • Wrigley Building: 0.6 mi
  • Museum of Broadcast Communications: 0.6 mi
  • Lake Point Tower: 0.7 mi
  • Marina City: 0.7 mi
  • Harold Washington College: 0.8 mi
  • Prudential Plaza: 0.8 mi
  • Children Museum: 0.9 mi
  • Chicago Theater: 0.9 mi
  • Merchandise Mart: 0.9 mi
  • Harris Theater: 0.9 mi
  • Goodman Theatre: 0.9 mi
  • Oriental Theatre: 0.9 mi
  • Navy Pier: 1 mi
  • Chicago Cultural Center: 1 mi
  • Macys: 1 mi
  • Pritzker Pavilion: 1 mi
  • Cloud Gate: 1 mi
  • Shubert Theatre: 1.1 mi
  • City Hall: 1.1 mi
  • History Museum: 1.1 mi
  • Cadillac Palace Theatre: 1.1 mi
  • State Street: 1.1 mi
  • Crown Fountain: 1.1 mi
  • Bank of America Theatre: 1.2 mi
  • Yacht Club: 1.2 mi
  • Art Institute of Chicago: 1.2 mi
  • Symphony Center: 1.3 mi
  • Opera House: 1.3 mi
  • Chicago Architecture Foundation: 1.3 mi
  • Kendall College: 1.3 mi

Dining

Deca Restaurant
The casual elegance of art-deco-inspired décor and contemporary classic cuisine come together in deca restaurant, bar, a brasserie-inspired experience on the Magnificent Mile in The Ritz-Carlton Chicago, a Four Seasons Hotel. Hours of Operation MON to THU
In-Room Dining
Room service is available 24 hours a day with breakfast served from 06:00-11:00 hours.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (29)

Ratings and reviews for Ritz-Carlton, a Four Seasons Hotel

Overall score

4.3 / 5
5.01.0
29 out of 29
Amenities:
4.4
Room cleanliness:
4.9
Hotel staff:
4.4
Room comfort:
4.5
Location:
4.8
Value:
3.9

86% would recommend to a friend.

Sort by:
Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
Janie, high maintenance traveler.
Business
Boston, Ma
May 17, 2010

Great price for the location

Just great. Staff is exceptional in their professionalism. Location is superior.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
Anonymous
Business
Washington, D.C.
Jul 7, 2011

Very Good

The service was excellent. The room was spacious, clean and the amenities were great. The 24-hour room service was a definite plus and the food was very good.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

This hotel is blocks from the Loop and teaming with tourists in the immediate area.

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Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
Chefducati
Business
Miami
May 19, 2014

Great get away

As always ritz aims to please. Great location great experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
Anonymous
Business
Boston
Nov 21, 2010

Nice

Very nice. Good view. Clean. But not above what I expected.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Entertainment tip: Short walk from hotel

Do not get stuck out during the Chirstmas Festival in late November - as you CANNOT cross Michigan Ave until it's over. My mistake.

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Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

4
5.01.0
Anonymous
Business
San Francisco
Jul 14, 2009

Great location but rooms were not ready

The location was terrific. Unhfortunately they were missing towels for the kids and the TV was not hooked up to the DVD players. They also tried to change the rate to upgrade rooms just an hour after we talked to them. They were very helpful however in getting all the issues resolved.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Shopping tip: Short walk from hotel

The Magnificent Mile is right there so there is really no need for a car given the hotel charges $45 a day for parking.

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Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

3
5.01.0
Anonymous
Business
San Diego
Sep 18, 2009

The Good and the Bad!

If you are taller than 5'10" do not stay at this hotel if they do not have a king bed avaialble. I was stuck with 2 twins and my feet hung off the end of the bed. Also there was only an uncomfortable desk chair in the room. No easy chair.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
1
Location:
5
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

3
5.01.0
Anonymous
Business
Illinois
Mar 17, 2010

A Four Seasons property off its game

Having stayed at this property before, and numerous other Four Seasons properties, I was disappointed at the decline in service. Front desk staff were not very knowledgeable about the dining options in the area. Also, the hotel made no effort to notify future guests that the pool was closed for renovations or that the main lobby (a real showpiece) was under renovation as well. When guests are spending hundreds of dollars per night, it would be nice to know that some key reasons for staying at the Ritz are not available. The Peninsula would have been a much more enjoyable option! Furthermore, the redesign of the rooms left us cold. The hotel, at least at this time, no longer feels any more special than a more inexpensive boutique hotel in the city.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

2
5.01.0
BJD1001
Business
Rochester, NY
May 21, 2014

Over Rated - Bootleg

The staff was rude and arrogant; our room was not cleaned at 3:30 PM on the second day of our stay with absolutely no remorse. When we inquired about a late checkout we were told that the hotel was fully committed and it was not possible. After some screaming the late checkout was granted. We stay at the Ritz in Cleveland frequently and the experiences are like night and day. Cleveland is a real Ritz the Chicago Ritz is owned by the Four Seasons which apparently make a huge difference.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
1
Room comfort:
4
Location:
4
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Ritz-Carlton, a Four Seasons Hotel

Reviewer score

1
5.01.0
Anonymous
Business
Jupiter Island, Fl
Jun 15, 2011

Chicago graduation

My wife and I went to Chicago for our daughter's college graduation. The event was marred only by our choice of hotels. We chose the Ritz-Carlton expecting it to be a haven from what was to be a hectic weekend. The rudeness with which my family was treated by the curb side bell staff was something I would not have believed had I not been present. I complained to the hotel manager and was given his apologies and little else. Having been to Chicago on many previous visits I should have done what we did in the past and stayed at The Penisula.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
1
Room comfort:
3
Location:
4
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
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