Palomar Chicago, a Kimpton Hotel

Perfect trip. From the helpful concierge (who directed us to great restaurants and shopping and who had champagne and strawberries delivered to our room for our anniversary) to the seriously incredible soaking tub in the king spa room, this was a truly great travel experience. The hotel is very conveniently located near many tourist attractions and great restaurants. Highly recommend.

Great location. great room. great resturant. the down side overall review of this hotel is overpriced for what it is,and snobby staff. No nye decoration or even an happy nye at check in. I was given a book of rules when i walked in instead of a friendly hello. You were not allowed to bring ANYTHING AT ALL food or drink wise in the room with you, not even vitaman water!!! The pool was very small and cold .overall rude staff and very very long check out. When I asked for late check out I was deneyed even for an extra charge. When I asked for a room upgrade was also told no wich I understand because of nye , but no were sorry or anything to make up for the lack of cust service. I work in the industry and was not impressed by anything but a really nice room. So if thats all you care about go for it.

I was disappointed the whole time. I had booked ( and had called the day before) for queen beds. When we arrived - they said they were all gone and that the hotel was sold out.. That was the one reason I had booked at that hotel. I paid $120.00 more than friends who had booked 2 weeks ago - I had my reservation for 4 weeks. The concierge was supposed to book a reservation for dinner for us , when we arrived at the restaurant - there was no reservation made. The following morning - when we left our room - we waited nearly 15 minutes for an elevator - at one point one of the elevators was carrying housekeeping maids. The coffee and hot chocolate were always empty ....I was disappointed about everything.

Clean, contemporary feel. Front desk was very friendly and helpful with ideas for dinner and directions to attractions, especially regarding transportation in the city. Highly recommend this hotel due to the previously mentioned, and great location.

This is one of the best hotels we have stayed in. It was a large room with floor to ceiling windows giving great views. All staff were welcoming and friendly. Each day there is a 'wine hour' which was a lovely way to end the day with wine tasting and hotel-provided flat bread. Would highly recommend this hotel and would definitely stay there again.

Great location! The Thai restaurant across the street Siam Star is really great. Walking distance to shopping and House of Blues. The room wasn't very large but we didn't spend a lot of time in it anyway. We enjoyed the wine reception in the living room area; quite a nice touch. We even met some other guests who were from our area. The young man at the door, who always wore his own stylish hat, was so friendly and personable! Now here are the cons. My husband and I have stayed at the Conrad and never heard as many sirens and fire trucks as we heard at this hotel. So I'm wondering if it's just in a pathway emergency vehicles take often or if the windows aren't as sound proof. We were disappointed our room did not have a coffee maker. We had to go to the living room area to get our coffee if we wanted it. Service at this hotel was inconsistent. The desk was run by young 20somethings and most of the time when walking past you wouldn't get a greeting. There were typically 4 employees at the front desk so it wasn't that they were too busy. When checking in it seemed I was bothering them. Strange behavior for such a highly rated hotel. The hotel's restaurant bar was very understaffed. There was one bartender and when we walked in we were not greeting by either the hostess or the bartender. We sat at a table in the bar for 10 minutes before finally leaving. Again, nothing was said. I'm a very friendly customer so do not miscontrue this review as me being demanding and snooty. I wasn't too upset about all of this because if you aren't happy with a place there are dozens you can try that will. However, I know for the price I won't stay here again. As my husband put it, "it's just missing something." Warmth for one!

It's clean, comfortable, the Gym overlooks the city and Sable has fantastic food and cocktails. I love it there!

It seemed as though I was not treated as a paying customer because I wasn't dressed to the tee.

It was Valentines Day. At check in the friendly lady at the front desk offered my wife a complimentary rose, and our puppy a treat. I must say that we were a little afraid of what a pet friendly hotel would be like. It was an absolutely beautiful and modern hotel that was VERY clean. We have stayed at many hotels all over the world, and this one was one of our favorites. I would highly recommend it to people with, or without pets. It is also in a great location. The staff was polite and curtious. The room was newly remodeled and very modern. The price was more than fair. We will be staying with them again... P.S. No signs of bed bugs.......

Ok