Monaco Chicago, a Kimpton Hotel

I was so impressed with the friendliness and helpfulness of the staff! Much better than at it's partner Kimpton hotel on the other side of the river. The bed was so comfortable I almost didn't want to get out of it. The room was very quiet; and we were near an elevator. The bar had wonderful fun drinks! My mother had breakfast at the restaurant and said it was just "okay" but that's easily overlooked. They lent me an iPhone charger since I'd forgotten my own. When they say "we'll be right up", they MEAN IT! Top notch would definitely stay again.

Our family of three (1-yr old infant) enjoyed our single night stay at Hotel Monaco. The staff was pleasant and attentive. The room was decent sized and felt warm and comfortable. The bed, oh my gosh, was amazing. First, it was an order of magnitude softer and cozier than our bed at home. It was also almost twice the size! That made it easy to romp around on the bed and sleep soundly despite having baby with us. There were a number of small touches that just made us happy to be there. One was the leopard and tiger-print robes (his and hers), hung in the closet with the invitation, "Try these on and let your instincts take over." The playful suggestion put a smile on our face and made the stay more enjoyable overall...

While overall a decent property, the incident I had with this hotel has been like none other in my history of travel. I recently stayed at the Hotel Monaco for five nights, checking out on Monday, March 19th. Shortly after leaving the hotel and retrieving my car from the valet, my partner and I noticed a large scrape on the bumper of the car that wasn’t present upon checking in. We had not requested use of the car for the duration of our stay. I called the hotel approximately two hours after checking out and was directed to speak with the garage manager at Park One (their valet company) who stated that he would review video of the car and call me back within 48 hours to verify that the car was unblemished upon arrival, and was scraped upon departure from the garage. The garage manager didn't call back until I had an email exchange with the general manager of the hotel. When he finally got back to me, the garage manager stated that he would file an "incident report" and claim with his insurance company, Travelers, which would eventually deny the claim because garage staff wouldn't admit fault or liability, nor did they supply the video they stated they had of the car entering or exiting the garage, which could have verified that the damage wasn't present upon check-in, but was at check-out. Their insurance representative even told me that the garage does not have surveillance at that location, contradicting the garage manager. In the end, this Kimpton InTouch guest got stuck with a $1,000 bill for parking at this Kimpton property: an almost $500 paint scrape on top of a $48/per day parking fee, rental car expenses, several hours of lost time in dealing with the issue, and one gigantic headache. In the end, do NOT trust the valets or staff at this hotel, and take your business elsewhere if at all possible.

Great staff. No complimentary wi-fi. No pool. Great location.

My wife and I just returned from a perfect 3-day stay in Chicago. The Monaco is very clean & comfortable, in a great location and worth every penny. The staff is very helpful, all the recommendations they gave us for dinner/entertainment were perfect, and always walking distance. We didn't take one cab the whole trip! The Trump International is right across the street and beautiful to look at if you have a River view room. I say it's better to have a nice view of it than pay for it, stay at the Monaco.

The Hotel Monaco was the perfect choice for our quick "sisters" getaway to Chicago. Staff was very friendly and helpful, the food in the restaurant was really, really great and the accomodations were funky/homey. Beds were heaven. I'd definitely stay there again.

No complaints at all! Got a decent price [...] & took the train there so we didn't have to worry about parking. Within walking distance to the Taste of Chicago, parks, sites, shopping, river cruises, and so much more. Short cab rides elsewhere. Delightfully surprised at how clean and beautiful Chicago is! The flowers and landscaping are just amazing and perfectly maintained. The hotel itself was very nice -- clean everywhere, and spacious, but not too big. Just a few steps in and to the elevator and to our room. Reception was pleasant and efficient, and included a wine-tasting. Our room was elegant and roomy, though the decorating scheme was a bit puzzling and gaudy for my taste. Not a problem, though -- furnishings seemed fresh & nothing had a worn-out feel. Enjoyed the chaise longue, good-sized TV, robes, and fully stocked minibar & snacks (with enough room in the frig for a few bottles of our own water). Especially enjoyed the quiet! Our room did face a brick courtyard, but who cares -- we didn't hear any hotel noises or traffic, just some rain one night. Also want to mention the convenient adjoining restaurant, South Water Kitchen -- try it! The bar is cozy and everyone working there seemed happy and friendly. Breakfast was outstanding and our waitress was the best ever -- professional and as sweet as could be. All in all, I would highly recommend the Monaco, especially if you can book early enough to get a special price.

Especially loved the small, boutique look and feel of the hotel. I traveled with my 13 year-old daughter who adored the hotel and loved the meditation windows. The decor of our room was also stylishly modern which we both enjoyed. South Water Kitchen Restaurant was also very classy with delicious food at moderate prices. We will definitely stay at Hotel Monaco Chicago in the future and consider trying other Kimpton Hotels as well.

Well, for a downtown Chicago experience, I was not impressed. I visit once every year, and this year I decided to stay at the Monaco. Bad decision. When I pull into a hotel downtown I expect to be off the road and be greeted instantly. Nope there was no one, I had to find the garage myself and with all the one ways it was very difficult to get to. Then I had to walk around the building outside with all of the luggage, because again no greeting! Get to the room, it was beautiful, but the things they don't list is...EVERYTHING is NOT free. Bathrobes, nope not free. And who likes to drink their coffee when they first wake up? Almost everyone I know. I like to have my coffee then start getting ready for the day. All hotels I've gone to whether it be in Chicago or any other city or state have coffee pots in the room. No..they do offer it free but downstairs to mingle. So I couldnt enjoy each morning because of that. So if anyone is like me with these particular down sides, I suggest a different hotel.

We only had one night to spend in Chicago but once we saw our room we were wishing we could stay longer! The king size room was so unique with window 'seats' in each of the 4 huge windows overlooking the river....just awesome. Every staff member we encountered was friendly and helpful. I found and booked this thru [...](my very first time doing so). The Monaco is my new 'favorite' Chicago hotel!