Marriott Chicago Downtown Magnificent Mile

4 stars
540 North Michigan Avenue, Chicago, IL 60611
Hotel Overview
Reviewer score
4.0
out of 5
271 reviews
staycation fun

This hotel was perfect. The beds were very comfortable; the workout area was great; the view... See full review

  • kosmom
  • Jul 5, 2014
Great location

The hotel was the perfect choice in it was easy walking from the theater district and State Street... See full review

  • Joanne2141
  • Dec 23, 2013
From the showpiece color-changing light feature behind the lobby bar, to the Art Deco-inspired lines of the Grand Staircase, the Marriott Chicago Downtown Magnificent Mile hotel welcomes guests with a splash. Get online anywhere with Wi-Fi throughout the hotel (fees may apply), while starting or ending your day with American cuisine fresh from the Midwest farm at the Harvest restaurant. There's a Starbucks on-site for those who need that caffeine fix in the morning as well.  Swim across the glassy surface of the indoor pool, or take the gym back to your room with a Fitness Kit, after a long day in the boardroom or out exploring.
Key facts
  • 1,173 guestrooms
  • 25 suites
  • No pets allowed
  • 54 conference/event spaces
  • Pool
  • Fitness center
  • Harvest Restaurant
  • Rush Bar & Lounge
  • Starbucks Coffee shop
  • Wi-Fi available (fees may apply)
  • 24-hour front desk
Neighborhood
The Magnificent Mile neighborhood is home to a section of Michigan Avenue north of the Chicago River - with an impressive line - up of stores, from Bloomingdale's to The Disney Store - reaching south towards the business district and downtown area across the Chicago River. The neighborhood around the Marriott Downtown Hotel Chicago calls out to sporting enthusiasts, offering quick access to sailing and fishing at the nearby shores of Lake Michigan, and fitness trails at Milton Lee Olive Park to the east.
Hints and tips
If you're planning a long stay at the Marriott Downtown, note that some rooms are not equipped with a refrigerator, so you may need to request one.When getting around, most sights and amenities are accessible on foot or by the 'L' or local train network - skip the rental car and get an unlimited ride pass for a few days.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Marriott Chicago Downtown Magnificent Mile Rooms

Standard Room
Standard Room

Amenities

  • High-speed internet
  • Indoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Elevators
Ice machine
Activities
Indoor pool
Fitness center or spa
Fitness Center
Exercise gym
Tennis
Dining
Bar/Lounge
Continental breakfast
Restaurant
Coffee maker in room
Lounge
Coffee shop
Room service
Vending machines
Services
24 hour front desk
Business center
Maid service
Laundry service
Express check in
Express checkout
Childcare Service
Concierge desk
Laundry/Valet services
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Video checkout
Gift shop
Currency exchange
Drugstore
Florist
Internet
High-speed internet
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
Telephone
AM/FM alarm clock
Free newspaper
Hairdryer in room
Cribs available
In room movies
Iron
Ironing board

Hotel Map

41.8919 -87.6254
Area served
Magnificent Mile, Chicago
Nearby airports
Chicago/OHare, (ORD), 15.00, SE, Mile; Chicago/Midway, (MDW), 12.00, NE, Mile
Area description
City - Location Type: City

Nearby points of interest

  • North Michigan Avenue: 0.1 mi
  • Chicago - Mag Mile - Wacker Dr: 0.1 mi
  • Tribune Tower: 0.1 mi
  • Wrigley Building: 0.2 mi
  • Terra Museum of American Art: 0.2 mi
  • Museum of Broadcast Communications: 0.2 mi
  • Holy Name Cathedral: 0.3 mi
  • Marina City: 0.3 mi
  • Seneca Park: 0.4 mi
  • Harold Washington College: 0.4 mi
  • Museum of Contemporary Art: 0.4 mi
  • Prudential Plaza: 0.5 mi
  • Chicago Theater: 0.5 mi
  • Drury Lane Theatre: 0.5 mi
  • John Hancock Center: 0.5 mi
  • North Michigan Avenue: 0.1 mi
  • Chicago - Mag Mile - Wacker Dr: 0.1 mi
  • Tribune Tower: 0.1 mi
  • Wrigley Building: 0.2 mi
  • Terra Museum of American Art: 0.2 mi
  • Museum of Broadcast Communications: 0.2 mi
  • Holy Name Cathedral: 0.3 mi
  • Marina City: 0.3 mi
  • Seneca Park: 0.4 mi
  • Harold Washington College: 0.4 mi
  • Museum of Contemporary Art: 0.4 mi
  • Prudential Plaza: 0.5 mi
  • Chicago Theater: 0.5 mi
  • Drury Lane Theatre: 0.5 mi
  • John Hancock Center: 0.5 mi
  • Lake Shore Park: 0.5 mi
  • Goodman Theatre: 0.5 mi
  • Water Tower: 0.5 mi
  • Oriental Theatre: 0.5 mi
  • Chicago Cultural Center: 0.6 mi
  • Merchandise Mart: 0.6 mi
  • Harris Theater: 0.6 mi
  • Macys: 0.6 mi
  • Washington Square Park: 0.6 mi
  • Pritzker Pavilion: 0.6 mi
  • Shubert Theatre: 0.6 mi
  • Cloud Gate: 0.6 mi
  • City Hall: 0.6 mi
  • Cadillac Palace Theatre: 0.7 mi
  • Lake Point Tower: 0.7 mi
  • State Street: 0.7 mi
  • Crown Fountain: 0.7 mi
  • Oak Street Beach: 0.8 mi
  • Bank of America Theatre: 0.8 mi
  • Michigan Avenue: 0.8 mi
  • Children Museum: 0.8 mi
  • Chicago Historical Society: 0.8 mi
  • Art Institute of Chicago: 0.9 mi
  • Symphony Center: 0.9 mi
  • Yacht Club: 0.9 mi
  • Chicago Architecture Foundation: 0.9 mi
  • Opera House: 0.9 mi
  • Chicago Mercantile Exchange: 1 mi
  • Navy Pier: 1 mi
  • Chicago Board of Trade: 1 mi

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (271)

Ratings and reviews for Marriott Chicago Downtown Magnificent Mile

Overall score

4 / 5
5.01.0
271 out of 271
Amenities:
3.9
Room cleanliness:
4.3
Hotel staff:
4.3
Room comfort:
4.1
Location:
4.8
Value:
3.9

91% would recommend to a friend.

Sort by:
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

1
5.01.0
mplstraveler
Minneapolis
Nov 25, 2012

Not good service

We stayed at this exact same hotel last year and booked through this website. We had a great experience with a wonderful room. This year, we were put in a room for one person with only one bed - we were told that if we had booked through Marriot's website, we could request two beds, but through this service we got one bed and pull-out sofa. The sofa was uncomfortable and freezing cold right by the window. Actually, the entire room was cold - the window let a lot of cold air in. Also, when we called to the front desk for extra blankets and pillows for the sofa, we had to call three times and housekeeping still arrived empty-handed wondering what we wanted. The shower was cold both a.m. and p.m. The concierge gave me the wrong directions for the Christkindlemarkt and misinformed me regarding wifi availability. Overall, not good customer service. Maybe they have changed management or were short-staffed or something, but if Marriot is going to treat customers who book through online services like second class citizens, they should not accept any bookings that way.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
2
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

1
5.01.0
Anonymous
Chicago, IL
Jul 27, 2009

VERY NOISY

I would not recommend this hotel. For an elite room it was VERY noisy. The room was very noisy and you could hear other guests throughout the night.The view of the lake was decent from the room. The concierge staff were not helpful and gave wrong directions to a main attraction sight.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
2
Location:
5
Value:
1
Sightseeing tip: Short walk from hotel

The location was good for walking to the Navy Pier and around the local shopping area.

Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

1
5.01.0
Jim Robinson
Granger, Indiana
Jan 7, 2013

We will not stay here again. Or any Marriott for that matter.

The room was unbelievably hot. The inabilty of the Marriott to provide a comfortably heated room is just unacceptable in the 21st Century. We were given a fan to use and 2 free cups of Starbucks for our inconvenience. We are not planning any other stays with Marriott Hotels based on this terrible experience. The drop down below does not include the year 2013.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
1
Location:
5
Value:
1
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

1
5.01.0
Anonymous
Chicago, IL
Jul 27, 2009

VERY NOISY

I would not recommend this hotel. For an elite room it was VERY noisy. The room was very noisy and you could hear other guests throughout the night.The view of the lake was decent from the room. The concierge staff were not helpful and gave wrong directions to a main attraction sight.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
2
Location:
5
Value:
1
Sightseeing tip: Short walk from hotel

The location was good for walking to the Navy Pier and around the local shopping area.

Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

1
5.01.0
BadgerLF
Business
Illinois
Jun 5, 2014

Time to renovate

Old tired dark and dingy.. The room was very dreary. Even if it was clean it didn't feel clean. The hallways were also very dark and uninviting.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
2
Location:
3
Value:
1
Trip purpose:

Business

Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

2
5.01.0
Anonymous
Dallas, TX
Aug 22, 2009

Good service, Good location, Bad room

Air conditioner thermostat did not work properly and leaked water on floor. No mini refrigerator. Had no TV remote. Bathroom sink had a very slow drain. Had mold around tub.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
2
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

2
5.01.0
Anonymous
Dallas, TX
Aug 22, 2009

Good service, Good location, Bad room

Air conditioner thermostat did not work properly and leaked water on floor. No mini refrigerator. Had no TV remote. Bathroom sink had a very slow drain. Had mold around tub.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
2
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

2
5.01.0
Anonymous
NC
Jun 22, 2009

Not a great Marriott

Rooms are very outdated. Hairs in the shower when we first got there. Ceiling falling down in the bathroom as well. Front desk staff when we arrived (at night) was very rude.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
1
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

2
5.01.0
Anonymous
NC
Jun 22, 2009

Not a great Marriott

Rooms are very outdated. Hairs in the shower when we first got there. Ceiling falling down in the bathroom as well. Front desk staff when we arrived (at night) was very rude.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
1
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

3
5.01.0
kcnp
Kansas City
Jul 5, 2009

Nice stay

Great location with view of Mag Mile and the lake. Good food in hotel restaurant. Down side was noisy people in hall and sirens on street below.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Shopping tip: Long walk from hotel

American girl place

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