Marriott Chicago Downtown Magnificent Mile

4 stars
540 North Michigan Avenue, Chicago, IL 60611
Hotel Overview
Reviewer score
4.0
out of 5
272 reviews
staycation fun

This hotel was perfect. The beds were very comfortable; the workout area was great; the view... See full review

  • kosmom
  • Jul 5, 2014
Great location

The hotel was the perfect choice in it was easy walking from the theater district and State Street... See full review

  • Joanne2141
  • Dec 23, 2013
From the showpiece color-changing light feature behind the lobby bar, to the Art Deco-inspired lines of the Grand Staircase, the Marriott Chicago Downtown Magnificent Mile hotel welcomes guests with a splash. Get online anywhere with Wi-Fi throughout the hotel (fees may apply), while starting or ending your day with American cuisine fresh from the Midwest farm at the Harvest restaurant. There's a Starbucks on-site for those who need that caffeine fix in the morning as well.  Swim across the glassy surface of the indoor pool, or take the gym back to your room with a Fitness Kit, after a long day in the boardroom or out exploring.
Key facts
  • 1,173 guestrooms
  • 25 suites
  • No pets allowed
  • 54 conference/event spaces
  • Pool
  • Fitness center
  • Harvest Restaurant
  • Rush Bar & Lounge
  • Starbucks Coffee shop
  • Wi-Fi available (fees may apply)
  • 24-hour front desk
Neighborhood
The Magnificent Mile neighborhood is home to a section of Michigan Avenue north of the Chicago River - with an impressive line - up of stores, from Bloomingdale's to The Disney Store - reaching south towards the business district and downtown area across the Chicago River. The neighborhood around the Marriott Downtown Hotel Chicago calls out to sporting enthusiasts, offering quick access to sailing and fishing at the nearby shores of Lake Michigan, and fitness trails at Milton Lee Olive Park to the east.
Hints and tips
If you're planning a long stay at the Marriott Downtown, note that some rooms are not equipped with a refrigerator, so you may need to request one.When getting around, most sights and amenities are accessible on foot or by the 'L' or local train network - skip the rental car and get an unlimited ride pass for a few days.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Marriott Chicago Downtown Magnificent Mile Rooms

Standard Room
Standard Room

Amenities

  • High-speed internet
  • Indoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Elevators
Ice machine
Activities
Indoor pool
Fitness center or spa
Fitness Center
Exercise gym
Tennis
Dining
Bar/Lounge
Continental breakfast
Restaurant
Coffee maker in room
Lounge
Coffee shop
Room service
Vending machines
Services
24 hour front desk
Business center
Maid service
Laundry service
Express check in
Express checkout
Childcare Service
Concierge desk
Laundry/Valet services
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Barber shop
Barber/Beauty shop
FAX
Video checkout
Gift shop
Currency exchange
Drugstore
Florist
Internet
High-speed internet
Parking
Valet parking
Accessibility
Accessible facilities
Room
Television with cable
Radio
Safe
Telephone
AM/FM alarm clock
Free newspaper
Hairdryer in room
Cribs available
In room movies
Iron
Ironing board

Hotel Map

41.8919 -87.6254
Area served
Magnificent Mile, Chicago
Nearby airports
Chicago/OHare, (ORD), 15.00, SE, Mile; Chicago/Midway, (MDW), 12.00, NE, Mile
Area description
City - Location Type: City

Nearby points of interest

  • North Michigan Avenue: 0.1 mi
  • Chicago - Mag Mile - Wacker Dr: 0.1 mi
  • Tribune Tower: 0.1 mi
  • Wrigley Building: 0.2 mi
  • Terra Museum of American Art: 0.2 mi
  • Museum of Broadcast Communications: 0.2 mi
  • Holy Name Cathedral: 0.3 mi
  • Marina City: 0.3 mi
  • Seneca Park: 0.4 mi
  • Harold Washington College: 0.4 mi
  • Museum of Contemporary Art: 0.4 mi
  • Prudential Plaza: 0.5 mi
  • Chicago Theater: 0.5 mi
  • Drury Lane Theatre: 0.5 mi
  • John Hancock Center: 0.5 mi
  • North Michigan Avenue: 0.1 mi
  • Chicago - Mag Mile - Wacker Dr: 0.1 mi
  • Tribune Tower: 0.1 mi
  • Wrigley Building: 0.2 mi
  • Terra Museum of American Art: 0.2 mi
  • Museum of Broadcast Communications: 0.2 mi
  • Holy Name Cathedral: 0.3 mi
  • Marina City: 0.3 mi
  • Seneca Park: 0.4 mi
  • Harold Washington College: 0.4 mi
  • Museum of Contemporary Art: 0.4 mi
  • Prudential Plaza: 0.5 mi
  • Chicago Theater: 0.5 mi
  • Drury Lane Theatre: 0.5 mi
  • John Hancock Center: 0.5 mi
  • Lake Shore Park: 0.5 mi
  • Goodman Theatre: 0.5 mi
  • Water Tower: 0.5 mi
  • Oriental Theatre: 0.5 mi
  • Chicago Cultural Center: 0.6 mi
  • Merchandise Mart: 0.6 mi
  • Harris Theater: 0.6 mi
  • Macys: 0.6 mi
  • Washington Square Park: 0.6 mi
  • Pritzker Pavilion: 0.6 mi
  • Shubert Theatre: 0.6 mi
  • Cloud Gate: 0.6 mi
  • City Hall: 0.6 mi
  • Cadillac Palace Theatre: 0.7 mi
  • Lake Point Tower: 0.7 mi
  • State Street: 0.7 mi
  • Crown Fountain: 0.7 mi
  • Oak Street Beach: 0.8 mi
  • Bank of America Theatre: 0.8 mi
  • Michigan Avenue: 0.8 mi
  • Children Museum: 0.8 mi
  • Chicago Historical Society: 0.8 mi
  • Art Institute of Chicago: 0.9 mi
  • Symphony Center: 0.9 mi
  • Yacht Club: 0.9 mi
  • Chicago Architecture Foundation: 0.9 mi
  • Opera House: 0.9 mi
  • Chicago Mercantile Exchange: 1 mi
  • Navy Pier: 1 mi
  • Chicago Board of Trade: 1 mi

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (272)

Ratings and reviews for Marriott Chicago Downtown Magnificent Mile

Overall score

4 / 5
5.01.0
272 out of 272
Amenities:
3.9
Room cleanliness:
4.3
Hotel staff:
4.3
Room comfort:
4.1
Location:
4.8
Value:
3.9

91% would recommend to a friend.

Sort by:
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

4
5.01.0
Buffy mom of 2
Holland, MI
Dec 30, 2012

Holiday getaway with the kids

Great location for shopping and sights of Chicago. Clean rooms and friendly staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

4
5.01.0
Grandma' bunch
Milwaukee
Dec 30, 2012

Holiday weekend

We had one problem upon arrival - the room we received only had one king bed and their were 4 of us. When we called the desk - the staff bent over backwards to find us a room that accomodated all 4 of us. They were at 92% capacity - but did find us a room! I cannot say enough about the staff. They really bent over backwards. We had a great stay

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

5
5.01.0
Tom the Granddad
Cincinnati, Ohio
Dec 27, 2012

Just what we needed

The hotel did all we asked of them. Personnel were unfailingly helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

5
5.01.0
Lisa rose
St Louis, MO, USA
Dec 26, 2012

Christmas shopping

This hotel is excellent in every way...should be rated a 5-star!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

4
5.01.0
Pennsy girl
Jenkintown, PA
Dec 17, 2012

Quick weekend getaway

Was in walking distance to great shopping, restaurants, parks, entertainment. The room walls, however, are very thin and had an issue with the room next door being very loud late at night. We brought the issue to the front desk's attention and they immediately sent security to the room to diffuse the situation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

4
5.01.0
Hoot 597
Spring Valley, Illinois
Dec 17, 2012

Marriott Mag Mile

Wonderful motel, great location and even better staff. My family and I totally enjoyed.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

Gino's east awesome pizza, ask concerie for perferred seating, and you get right in.

Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

4
5.01.0
terrific teachers
michigan
Dec 17, 2012

holiday vacation

The staff was great! Very nice and helpful! Super breakfast buffet!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

4
5.01.0
NewYorkerinChicago
Business
NY
Dec 9, 2012

Nice enough conference center

The Marriott Downtown is a great big conference center. The bed was especially comfortable, the location was great, the common space downstairs with the bar is fun. The shower was not sufficiently hot. The room lacked an electrical outlet by the bed. The phones cannot be hung up without putting the receive back on the phone itself. But, apart from those issues, it was a comfortable room with a great view in a fun big hotel located in the center of town.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

3
5.01.0
shayna
St Charles, IL
Nov 26, 2012

Just OK

Our room was very small and the bed was not very comfortable. The hotel itself was a good location for all that we had planned.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
3
Review of Marriott Chicago Downtown Magnificent Mile

Reviewer score

1
5.01.0
mplstraveler
Minneapolis
Nov 25, 2012

Not good service

We stayed at this exact same hotel last year and booked through this website. We had a great experience with a wonderful room. This year, we were put in a room for one person with only one bed - we were told that if we had booked through Marriot's website, we could request two beds, but through this service we got one bed and pull-out sofa. The sofa was uncomfortable and freezing cold right by the window. Actually, the entire room was cold - the window let a lot of cold air in. Also, when we called to the front desk for extra blankets and pillows for the sofa, we had to call three times and housekeeping still arrived empty-handed wondering what we wanted. The shower was cold both a.m. and p.m. The concierge gave me the wrong directions for the Christkindlemarkt and misinformed me regarding wifi availability. Overall, not good customer service. Maybe they have changed management or were short-staffed or something, but if Marriot is going to treat customers who book through online services like second class citizens, they should not accept any bookings that way.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
2
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