InterContinental CHICAGO MAGNIFICENT MILE

The concierge and the front desk attendant were extremely nice and helpful. We arrived at 10:30 A.M. and were able to check in and get our room that early.

Perfect location for a fabulous weekend getaway. Arrived early and the room was ready. The staff was very nice and helpful. The room was very clean and had a pretty view of lake Michigan. Walking distance to shopping, the park, great restaurants and night life.

Good value at this hotel, but parking is $57 per night, so figure that in to the equation.

I have stayed at my fair share of hotels over the past several years in Chicago and throughout the US. The InterContinental Chicago ranks as one of the worst. Let me tell you why: 1. Furnishings: The rooms are small, the bathrooms are smaller. All filled with cheap, boring furniture. Hard, old, dirty beds. Dirty and tattered Chairs. Broken, dusty lamps, etc. The list goes on. 2. Amenities: Little to none. Only 2 Ice Machines in the entire hotel - their location wasn't specified either. Pool was closed - found out when we arrived. Could never reach the concierge. 3. Quality/Safety. There was roughly a 3 inch gap under our door so we heard everything in the hall. The supplemental lock was dangling by a thread, the telephone in the bathroom fell off the wall, and we got stuck in the elevator between floors. 4. The Worst Service. Whether it was asking for more towels, or calling for our car be ready, we were met with a confusing process and bad attitude. The "Instant Service" button on the phone was a joke. You were transferred all over the place, that is if you ever got anyone. Most of the time we reached voicemails. There was never a presence at the front desk/lobby area. Every time we entered, the employees were huddled together ignoring all the guests. Upon checkout, we were met with the ABSOLUTE WORST experience by far. As we searched for someone to help us, we finally encountered Ursula who was very rude. She seemed bothered to help us and made sure we knew it. She answered the phone twice while checking us out, and when it was over, simply gave us a half-hearted "Thanks." We will never be staying here again...

My new husband and I decided we wanted to take a quick trip to Chicago for a night while we were on a vacation from work after our wedding on 12/31. I have always wanted to stay at the Intercontinental, and seen a great price, so we took it and left the next day for Chicago. Upon arrival, I asked the clerk if they had any upgrades, as we were on our honeymoon. She accommodated us amazingly, as we got up to our room in the historical tower and it ended up being a suite. It was gorgeous with a great view. We couldn't have been happier! We then had champagne, chocolate & strawberries delivered to our room compliments of the staff for our wedding. We also received free champagne in the bar, just because we mentioned that we had recently gotten married. I will always stay at the Intercontinental from now on when we choose to stay in Chicago. Very very nice, perfect staff and amazing location. 5+ stars all the way!!

Good location, super friendly staff, & comfy bed, although the linens weren't anything special. The room was plenty spacious with a great view of the city. There was a touch screen concierge in the room, which was cool and Michael Jordans Chophouse was delicious. The 2 most disappointing things were the single ply TP. Come on seriously, a 4 star hotel scrimps on TP? And hearing the neighbors. We were staying over the NYE holiday, so maybe the people staying in the corner suite were just excited. But we heard what we thought was normal conversations. It didn't ruin the experience, I'm sure we had our lively moments too.

Great - upscale with a personal touch. Very nice warm atmosphere.

We had a very good time at the hotel because is just in a perfect Location of Chicago.

Everyone at the hotel was very nice, but that did not make up for the fact that the pool was closed and we were not notified ahead of time! The pictures of a gorgeous pool were one of the main reasons I chose this hotel, and apparently, it has been closed for some time. Other than that disappointment (and their failure to offer much compensation for that problem), I enjoyed our stay. The rooms are nicely decorated and comfortable. The lobby is very pretty. The staff was great. If the pool opens again (which they say may be in February), I would go again!

I have the impression that the Intercontinental has everything to be a great hotel, but that we were given 2nd class service. First of all, our room was located near the service elevator all the way in the back. Why? Also, the closet door was broken. Why give us that room? Lastly, when we arrived, we were informed that the magnificent pool was closed until further notice. I would recommend staying at any of the other nice hotels on Michigan Avenue.