The hotel was nice but the service was terrible the front desk people were really rude. They charged me 205 dollars for a bus pass and it was only suppose to be 5 dollars and they were really rude about the whole thing. The rooms werent really
clean the beds didnt have any bottom sheets on them. The showers were really dirty. Overall the stay wasnt really nice and i would rather stay somewhere else. On there website it said they were really close to a lot of attractions and when I got there, they were actually futher away. Overall Rating was Terrible, I will never stay there again.
This was my 5 yr old granddaughters choice for a birthday gift. To take the train and spend the weekend in Chicago visiting the museums.
The staff at the Hyatt was wonderful and extremely helpful in making our stay a wonderful memory for her.
Hotel was just what I needed for spending the weekend in Chicago! Hotel was only a $2.25 Bus Ride to all the main sights and sounds (or a $12 cab ride), and paths along the lake were right around the corner from the convention center that's
attached to the hotel. Staff was extremely friendly and helpful for recommendations of how to get around/things to do. The restaurant, cafe, and bar/lounge that were attached to the hotel were great too. Room was very clean and had plenty of space. Definitely felt that I got a good deal on booking with this hotel (it's little removed from the city, but safe, and cheaper than the closer hotels). I would stay again on a future visit.
Hotel features (5 = best, 1 = worst):
You can cab it to the city, but the #3 bus picks up 30 yards or so from the hotel entrance and goes straight down Michigan Avenue. The Concierge was really helpful with everything you need to know, bus drivers are helpful too, and it's chapter than taking a $10-15 cab. Busses stop riding around 11:30 pm, so if you're out late at night cabbing it back is your only option besides walking.
Hyatt was a great value for the price. Easy access to CTA and close to many attractions. Staff was friendly and efficient. Need to work on some sound damping upgrades for the hallways. Folks coming in after night of on the town are extremley nosiy
and the sounds really carries.
Booked hotel for 2 nights - a personal situation prevented us from arriving for first night. Hotel was not flexible and would not offer a credit. As a frequent travleler to Chicago, I will not stay at this property in the future