I stayed with my 8 year old son at this hotel after a wedding in downtown Chicago. Location was very good and easy to get everywhere. Close enough to restaurants, shopping and Millennium Park. People at check in and checkout were friendly. My son
said his own queen bed was nice and comfy.
While this hotel is an excellent place to stay--good amenities and room comfort, it is not the most convenient hotel to restaurants and shopping. Like any smart hotel that is not proximate to food/shopping, the prices at the hotel restaurant and
convenience store are MUCH higher. Be prepared for long walks and taxi rides, but when you get back to the Hyatt, you'll at least have a wonderful room. Because of the less than ideal location but excellent rooms I think it is an average value for the price I paid.
I was very happy with the room and staff. The room had a great view, even though it wasn't one of the "rooms with a view." The room also had a very posh feeling and was very clean. I was unhappy that there was no free internet access however. I
paid $15 per day for wireless internet access
Some of the most friendly and responsive staff I've ever encountered. Very professional. They did everything I could imagine to make our stay, getting around Chicago, and finding great spots for a quick tour easy and affordable. Our thanks and
best to all the staff there!
Hotel features (5 = best, 1 = worst):
Let the staff tell you the best way to get places--sometimes walking is best, but don't bother renting a car--the staff always can get you into a cab in no time!
The location is excellent, overlooking the Chicago River joining the Lake of Michigan, close to major attractions of the city, within walking distance to bike stations, CTA stations and river cruises. Offering self check-in and check-out, which is
something that I have never experienced at any other hotels, including the five-star hotels I have ever stayed at.