$159 Avg/night
Rate based on Check-in: Jul 20, 2014 Check-out: Jul 21, 2014

Embassy Suites Chicago - Downtown/Lakefront

3 stars
511 North Columbus Drive, Chicago, IL 60611
Hotel Overview
Reviewer score
4.1
out of 5
445 reviews
Great trip

The Embassy Suites Lakefront was a great place to stay. Very friendly staff. Best hotel breakfast... See full review

  • rwhiteley12
  • Jul 7, 2014
So comfortable

It was far from a station. But we could get on the bus easily. The room was so comfortable. See full review

  • Kiyoedo
  • Jun 26, 2014
All-suite hotel by Navy Pier and other Chicago attractions

The Embassy Suites Chicago - Downtown/Lakefront hotel boasts an envious Chicago address, just two blocks from Navy Pier and a short walk to the Magnificent Mile. Peer out of one of the two-room suites to Chicago’s most recognizable landmarks. Business, shopping and entertainment districts are minutes away. Contemporary styling, complimentary cooked-to-order breakfast and weeknight manager receptions keep guests comfortable and well fed. A movie theater and restaurant in the building also make rainy days feel like more of a good thing.

Highlights
  • Two blocks to Navy Pier, close to the Magnificent Mile
  • Spacious two-room suites
  • Complimentary cooked-to-order breakfast
  • 24-hour fitness center and heated indoor pool
Rooms
A dedicated living room in the two-room suites affords business travelers a separate space for work or families an additional room for children to rest on a sleeper sofa. The private bedrooms at the Embassy Suites Chicago - Downtown/Lakefront hotel are styled with contemporary furniture, fine linens and one king or two double beds. A palette of browns, square-patterned carpeting and soft lighting work together to create a space that is warm and familiar. Every suite features a flat-screen plasma TV, wet bar, refrigerator, microwave and high-speed Internet access (fees apply).
Features

Guests of the Embassy Suites Chicago - Downtown/Lakefront hotel enjoy a free cooked-to-order breakfast served each morning inside an open, light-filled atrium. Every evening, the manager hosts a reception in the Sky Lobby. For the rest of the day, count on P.J. Clarke’s on the first floor of the property for favorite American eats, like burgers, meatloaf, salads and desserts.

Guests exercise at the 24-hour fitness center or swim in the heated, indoor pool.

High-speed Internet access is available throughout the hotel, including the 24-hour business center (fees apply).

On-site indoor valet and self-parking is available for a fee.

Transportation
  • O’Hare International Airport (15.8 mi/25.4 km)
  • Midway Airport (9.9 mi/15.9 km)
  • Blue Line (Grand) (1.4 mi/2.3 km)
  • Orange Line (State/Lake) (0.6 mi/0.9 km)
  • McCormick Place Convention Center (2.8 mi/4.4 km)
Nearby attractions
  • Navy Pier (0.8 mi/1.3 km)
  • Lake Michigan (0.8 mi/1.3 km)
  • The Magnificent Mile (0.7 mi/1.1 km)
  • Millennium Park (0.3 mi/0.4 km)
  • Grant Park (0.3 mi/0.4 km)
  • John Hancock Center (0.5 mi/0.9 km)
  • Water Tower Place (0.5 mi/0.8 km)
Business
  • 24-hour business center with complimentary Internet access
  • 20,000 square feet of function space, including 16 meeting rooms
  • Chicago River Ballroom with room for up to 500 guests
  • Video, sound and lighting technology available
  • Full-service catering and convention staff

Amenities

  • WiFi
  • Pool
Activities
Pool
Exercise gym
Jacuzzi
Dining
Restaurant
Services
Business center
Conference facilities
Internet
WiFi
Accessibility
Wheel chair access

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Reviewer score 4.6 out of 5
Reviewer score 3.9 out of 5

Hotel Map

41.8904 -87.6201
Nearby airports
O`Hare Intl Airport, (ORD), 17.00, MI, E; Chicago Midway Airport, (MDW), 12.00, MI, NE;

Nearby points of interest

  • Tribune Tower: 0.2 mi
  • North Michigan Avenue: 0.2 mi
  • Wrigley Building: 0.2 mi
  • Terra Museum of American Art: 0.4 mi
  • Prudential Plaza: 0.4 mi
  • Chicago - Mag Mile - Wacker Dr: 0.4 mi
  • Lake Point Tower: 0.4 mi
  • Museum of Broadcast Communications: 0.4 mi
  • Harris Theater: 0.4 mi
  • Harold Washington College: 0.5 mi
  • Marina City: 0.5 mi
  • Lake Shore Park: 0.5 mi
  • Museum of Contemporary Art: 0.5 mi
  • Seneca Park: 0.5 mi
  • Chicago Theater: 0.5 mi
  • Tribune Tower: 0.2 mi
  • North Michigan Avenue: 0.2 mi
  • Wrigley Building: 0.2 mi
  • Terra Museum of American Art: 0.4 mi
  • Prudential Plaza: 0.4 mi
  • Chicago - Mag Mile - Wacker Dr: 0.4 mi
  • Lake Point Tower: 0.4 mi
  • Museum of Broadcast Communications: 0.4 mi
  • Harris Theater: 0.4 mi
  • Harold Washington College: 0.5 mi
  • Marina City: 0.5 mi
  • Lake Shore Park: 0.5 mi
  • Museum of Contemporary Art: 0.5 mi
  • Seneca Park: 0.5 mi
  • Chicago Theater: 0.5 mi
  • Chicago Cultural Center: 0.5 mi
  • Pritzker Pavilion: 0.5 mi
  • Cloud Gate: 0.6 mi
  • Holy Name Cathedral: 0.6 mi
  • Drury Lane Theatre: 0.6 mi
  • Children Museum: 0.6 mi
  • Macys: 0.6 mi
  • Oriental Theatre: 0.6 mi
  • John Hancock Center: 0.6 mi
  • Goodman Theatre: 0.6 mi
  • Crown Fountain: 0.6 mi
  • Shubert Theatre: 0.6 mi
  • Water Tower: 0.7 mi
  • Yacht Club: 0.7 mi
  • State Street: 0.7 mi
  • Navy Pier: 0.7 mi
  • City Hall: 0.8 mi
  • Art Institute of Chicago: 0.8 mi
  • Cadillac Palace Theatre: 0.8 mi
  • Bank of America Theatre: 0.8 mi
  • Merchandise Mart: 0.8 mi
  • Washington Square Park: 0.8 mi
  • Symphony Center: 0.8 mi
  • Chicago Architecture Foundation: 0.8 mi
  • Oak Street Beach: 0.9 mi
  • Michigan Avenue: 1 mi
  • Buckingham Fountain: 1 mi
  • Auditorium Building: 1 mi
  • Chicago Historical Society: 1 mi
  • Harold Washington Library: 1 mi

Dining

Restaurant
onsite

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (445)

Ratings and reviews for Embassy Suites Chicago - Downtown/Lakefront

Overall score

4.1 / 5
5.01.0
445 out of 445
Amenities:
4.1
Room cleanliness:
4.4
Hotel staff:
4.4
Room comfort:
4.4
Location:
4.6
Value:
4.2

92% would recommend to a friend.

Sort by:
Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
Anonymous
Business
Winston-Salem, NC
Oct 16, 2009

Worst Stay In Chicago I have ever had!

The front desk people were unfriendly and unhelpful. [...] We had paid in advance for 4 room nights and they put us in for three. Had to go back down to the front desk and get that straightened out. Called the general manager who then emailed and said that he was sorry and he would take care of it - but never did anything about the fact that our room was a smoking room and smelled terrible or anything else. I will never stay at that hotel again. I was in town on business and scoping it out for a conference that I am bringing to Chicago in 2011. I will definitely not take my members there!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
1
Room comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
Anonymous
Business
Winston-Salem, NC
Oct 16, 2009

Worst Stay In Chicago I have ever had!

The front desk people were unfriendly and unhelpful. [...] We had paid in advance for 4 room nights and they put us in for three. Had to go back down to the front desk and get that straightened out. Called the general manager who then emailed and said that he was sorry and he would take care of it - but never did anything about the fact that our room was a smoking room and smelled terrible or anything else. I will never stay at that hotel again. I was in town on business and scoping it out for a conference that I am bringing to Chicago in 2011. I will definitely not take my members there!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
1
Room comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
DORIS & FRIENDS
SOUTH FLORIDA / INDIANA
Jul 28, 2009

WOULD NOT EVER STAY THERE AGAIN !!

THE LOCATION WAS GREAT, BUT WHEN CHECKING IN THE ROOM I REQUESTED AND PAID FOR IN COMPLETE WAS NOT GIVEN TO ME. THE STAFF TOLD ME IT WAS NOT A GUARENTEE TO OBTAIN THIS FROM ORBITZ. I WOULD JUST HAVE TO SETTLE FOR WHAT THEY WERE TO GIVE ME . I WAS NOT VERY HAPPY WITH THIS EXPERIENCE. I WOULD NOT CONSIDER USING ORBIZ, OR THIS HOTEL AGAIN.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
1
Dining tip: Short walk from hotel

THE DELI / FOOD MARKET ACROSS THE HOTEL WAS VERY GOOD.

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
Anonymous
Business
San Jose, CA
May 16, 2011

Loud, smelly

The room was on the 8th floor, which is a smoking floor. At the time we booked the room it was all they had. The room smelled very very strongly and the windows didn't open. People were parting at the Bar all night and I could hear them load and clear. Between the smell and the noise I didn't get much sleep. I never was able to find the ice machine.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
5
Value:
2
Trip purpose:

Business

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
Truly Disappointed Traveler...
Business
Albany, NY
Oct 18, 2009

Worst Hotel Customer Service EVER!!

Before I even checked in my most important bag was stolen from the locked Bellman's Closet, looks like an inside job. Hotel staff acted like it was no big deal after I tried to explain to them how important the contents were. Hotel insurance claims they are only responsible for $250, which does not even cover the bag...let alone the laptop, jewelry, prescriptions/glasses/camera/ipod etc in the bag. Manager was useless, Director of Security did not contact me until I was in the cab to leave! (2 days later), [...]

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
4
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
1
Trip purpose:

Business

Shopping tip: Short walk from hotel

Great location for shopping and getting cabs.

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
Anonymous
Business
Atlanta
Oct 28, 2010

Embassy Suites Chicago - Downtown/Lakefr

Horrible. The air conditioning did not work two nights in a row. The shower curtin rod was bent, the soap dish flipped around. The Alarm clock would not work. I asked for management to come to my room. After 28 hours of never hearing, I went to the front desk for management help where i was told there was no need to her to come to my room. Because I bought my room through [...] they refused to accept my Hilton Honors account, and any issue I had with the room, the front desk's response was always "you paid [...], you have to get assistence from them". [...]

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
Anonymous
Business
Atlanta
Oct 28, 2010

Embassy Suites Chicago - Downtown/Lakefr

Horrible. The air conditioning did not work two nights in a row. The shower curtin rod was bent, the soap dish flipped around. The Alarm clock would not work. I asked for management to come to my room. After 28 hours of never hearing, I went to the front desk for management help where i was told there was no need to her to come to my room. Because I bought my room through [...] they refused to accept my Hilton Honors account, and any issue I had with the room, the front desk's response was always "you paid [...], you have to get assistence from them". [...]

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
Anonymous
Business
San Jose, CA
May 16, 2011

Loud, smelly

The room was on the 8th floor, which is a smoking floor. At the time we booked the room it was all they had. The room smelled very very strongly and the windows didn't open. People were parting at the Bar all night and I could hear them load and clear. Between the smell and the noise I didn't get much sleep. I never was able to find the ice machine.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
5
Value:
2
Trip purpose:

Business

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
Truly Disappointed Traveler...
Business
Albany, NY
Oct 18, 2009

Worst Hotel Customer Service EVER!!

Before I even checked in my most important bag was stolen from the locked Bellman's Closet, looks like an inside job. Hotel staff acted like it was no big deal after I tried to explain to them how important the contents were. Hotel insurance claims they are only responsible for $250, which does not even cover the bag...let alone the laptop, jewelry, prescriptions/glasses/camera/ipod etc in the bag. Manager was useless, Director of Security did not contact me until I was in the cab to leave! (2 days later), [...]

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
4
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
1
Trip purpose:

Business

Shopping tip: Short walk from hotel

Great location for shopping and getting cabs.

Review of Embassy Suites Chicago - Downtown/Lakefront

Reviewer score

1
5.01.0
DORIS & FRIENDS
SOUTH FLORIDA / INDIANA
Jul 28, 2009

WOULD NOT EVER STAY THERE AGAIN !!

THE LOCATION WAS GREAT, BUT WHEN CHECKING IN THE ROOM I REQUESTED AND PAID FOR IN COMPLETE WAS NOT GIVEN TO ME. THE STAFF TOLD ME IT WAS NOT A GUARENTEE TO OBTAIN THIS FROM ORBITZ. I WOULD JUST HAVE TO SETTLE FOR WHAT THEY WERE TO GIVE ME . I WAS NOT VERY HAPPY WITH THIS EXPERIENCE. I WOULD NOT CONSIDER USING ORBIZ, OR THIS HOTEL AGAIN.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
1
Dining tip: Short walk from hotel

THE DELI / FOOD MARKET ACROSS THE HOTEL WAS VERY GOOD.

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