I am sorry but this had to have been one of the worst
places I have ever stayed at (1st) we arrived at 12:00pm and did not get into the room until 4:00pm
other hotels we booked with you we were in by 2:00 at the latest(2nd)They gave us a handicap
room never mention it to us at all.(3rd)It was our anniversary and my children sent gifts to the room with cards and per my son the person repeated back
exactly what he wanted on the card and when we received it it was written incorrectly as of now I am not really happy about this let alone I had to call someone instead of being able to go online to the place directly as you know I was charged for that service also.I am planning other trips in the near future I hope this will be better than our last experience I am sorry but No I did not bring it to the
hotels attention because I was really angry and I did not want to get upset with the wrong person. I am a
good customer and I pay my bills on time and I thought your company is one of the better ones to go with.After all of our travels I am starting to get second doubts Sorry . I am still willing to keep with your company but let me know if I am correct about
how I feel and if I should let the hotel Know how I feel.
Wife and I took our 2 sons (11, 13) downtown to see the city during the Christmas season. Embassy Suites was perfect location. Well appointed and recently updated. Would stay here again. My only complaint is that some families/groups see Embassy
Suites as a dumping ground and load up the rooms with unsupervised kids. We had some running in the halls most of the night. Also, too many parents get liquored up at the Managers Reception while their unsupervised kids ransack the pool area.
Quick weekend stay, we decided on this hotel after reading the reviews. Location is great! Short 2 or 3 block walk to Mag Mile ( Michigan St). Sunday morning Breakfast buffet was extremely crowded, however the line went very quickly and staff was
very polite and replenished food very quickly, it ran very smoothly. Food was good. Night reception from 5:30-7:30 with free drinks and appetizers was nice.
Location to most popular Restaurants all in walking distance.. Starbucks connected to hotel as well as a nice Pizzeria restaurant. Nice Room, plent of space for myself and 2 teenagers. ALL in all a wonderful trip! Nice Staff...THANKS again!!