Crowne Plaza CHICAGO METRO DOWNTOWN

The hotel was nice. It was NOT wilth~in walking distance of the United Center like we thought. But just a short cab ride.

The hotel is nice for business travelers, but not for fun with a family. They don't have a pool and the health club pool that they offer down the road was closed and unavailable. The rooms were quite small and it was really far from shopping/dining. It says it is on the Loop, but it was a really far walk from the Loop.

The hotel was decent looking and the accomadations were okay. This hotel was not over the top by any means, but paid over $300 for the night. There was an event going on, but the price was really high. One thing we all really liked about the room was it had a balcony and it had a great view of the city. Other than that it was an oridinary room. Didn't seem like much was around either. Also, the day we were heading out we called down 30minutes before we were going to leave for a taxi and the lady said they already had taxis all "lined" up already. When we got down there was no taxis available and waited for 15+ minutes before deciding to walk to find one. Seemed like others received the same response and it actually happend the day before to someone else. Not sure what the situation was there and why they said they had the taxis lined up and there were none at all.

We were in town for a Bears football game so the location was important to us. The location was great! Really close to everything. The rooms were good, not as good as the preview showed (surprise). The only real problem was when we checked in the front desk informed us that it would cost an extra $36 to park our car at the hotel. I hate hidden charges.

The location is quite OK; it's about USD 7 to go to the downtown heart by taxi. I trade off the rate of this hotel with the taxi fare I paid. I booked the 2-bed room and the bed turned out to be bigger that I thought and it's quite comfortable. The restroom is clean. The only thing is they do not provide complimentary bottles of water. There is no toothpaste. They did not fill up the tea when we had used it when they cleaned the room the next day. The Dine restaurant is just OK; the food is really normal compared with the price; the restaurant service is good though.

The location was good for what I needed and very easy to get in and out of but the wi-fi code the front desk gave me was not correct.

We had a great visit at this hotel, it was exactly what we were looking for in regards to location, price and being pet friendly since we were travelling with our cat.

Overall, it was an everage experience. Staff wasn't friendly (even rude) ~ Had to wait hours to check in ... Room overall looked okay but bathroom doors are ridiculous. I wouldn't stay at Crown Plaza Hotel again and would not recomend for any of my friends and family

Hotel clerk was not too happy that I received free parking by booking through _bitz. He really tried to discredit it. "that will never happen again", he replied. "for that, I will not offer a free breakfast now". What the H? Not my fault. The bathroom door was no door. No privacy at all with that. It was clean, liked the view,(17th floor), good proximity to Willis Tower and eats. A few blocks walking distance. You're forced to do Valet Parking even though it's 50 ft away. I will not stay there no more only because of the check-in clerk. I didn't deserve that treatment. By booking through _rbitz, I assumed the amenities that were on the web site were valid and agreed upon with the Hotel but apparently, they are not. Call Hotel to make sure you won't have no trouble when you check-in and to make sure you get what your paying for online. Good luck!

Enjoyed the hotel. Was there for a conference. Bad side is that it isn't right downtown. It's close, but you have to take a taxi to get around. Good side: clean room, nice beds, free internet.