$125 Avg/night
Rate and special offer based on Check-in: Aug 16, 2015 Check-out: Aug 18, 2015

Congress Plaza Hotel at Grant Park

3 stars
View map of 520 South Michigan Ave, Chicago, IL 60605

Hotel Overview

Reviewer score
3.3
out of 5
1,157 reviews
Great

Excellent location and nice experience. Room is older but clean. See full review

  • Stephen
  • Jul 25, 2015
Wonderful family getaway

The hotel is older but very unique. Everyone was very polite and helpful. Location to everything... See full review

  • greg s.
  • Jul 18, 2015
With its neon-red sign standing out against the Chicago skyline, its vaulted Italianate ceilings, and glimmering 'Gold Room' banquet hall, the Congress Plaza Hotel makes an imposing first impression. Once known as the "Home of Presidents" due to its popularity with both Roosevelt's, Woodrow Wilson and Richard Nixon, it's been operating since 1893. Valet dry-cleaning and barber services of yesteryear sit side-by-side with modern amenities like audiovisual tech for business meetings and a 24-hour fitness center. On-site eating options are globally diverse (Rafael's Steakhouse) and come straight from the griddle in the morning (Gazebo Restaurant). In the evenings, settle into a leather back armchair with a bourbon, or take your shots at the dartboard in the Congress Lounge, where both business users and vacationers gather for some much-needed R&R.
Location
Across the street from Grant Park and the famous Buckingham Fountain, Congress Plaza rests on the main thoroughfare and shopping mecca of Michigan Avenue, aka, the Magnificent Mile. The hotel is walking distance from world-renowned institutions like the Art Institute of Chicago, Shedd Aquarium, and the fascinating Field Museum. Found on the banks of Lake Michigan, the Field Museum is the home of "Sue," the largest and most complete Tyrannosaurus Rex skeleton ever discovered, as well as a life-size Maori meeting house.
Highlights
  • 871 guestrooms
  • 36 suites
  • 23 meeting/event rooms
  • 2 restaurants: Rafael's Steakhouse, Gazebo Restaurant
  • Congress Lounge & Bar
  • Gift shop
  • Barber shop
  • 24-hour gym
  • Valet dry cleaning/shoeshine
  • Smoking rooms available on request
Policies
The Congress is frequently nicknamed 'the most haunted hotel in Chicago,' and budding paranormal detectives should request a room in the oldest part of the building, the South Tower, for the 'highest chance' of ghostly activity.

Be on the lookout for characters like notorious murder victim Peg Leg Johnny, or test your courage near the 12th floor room which was allegedly closed down due to paranormal activity.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Congress Plaza Hotel at Grant Park Rooms

Lakefront King
Guest room with one king-sized bed. Rooms face Lake Michigan and Buckingham Fountain and can accommodate a maximum of 2 quests. All rooms have cable satellite T.V., coffee maker, radio and voice mail, high speed internet connection for $9.95 + TAX for 24 hours and Movies on Demand.
Lakefront Suite
Guest room with one king-sized bed. Rooms face Lake Michigan and Buckingham Fountain and can accommodate a maximum of 2 quests. All rooms have cable satellite T.V., coffee maker, radio and voice mail, high speed internet connection for $9.95 + TAX for 24 hours and Movies on Demand.
Standard Double
Guest room with two double beds and can accommodate a maximum of 4 guests. All rooms have cable satellite T.V., coffee maker, radio and voice mail, high speed internet connection for $9.95 + TAX for 24 hours and Movies on Demand.
City View King Suite
Guest room with one king-sized bed. Accommodate a maximum of 2 guests. All rooms have cable satellite T.V., coffee maker, radio and voice mail, high speed internet connection for $9.95 + TAX for 24 hours and Movies on Demand.
Standard Room - 1 Double Bed
Guest room with one double bed and can accommodate a maximum of two guests. All rooms have cable satellite T.V., coffee maker, radio and voice mail, high speed internet connection for $9.95 + TAX for 24 hours and Movies on Demand.
Standard King
Guest room with one king-sized bed and can accommodate a maximum of two guests. All rooms have cable satellite T.V., coffee maker, radio and voice mail, high speed internet connection for $9.95 + TAX for 24 hours and Movies on Demand.

Amenities

  • Free internet in room
General
Concierge
Activities
Fitness Center
Dining
Restaurant
Room service
Internet
Free internet in room

Nearby points of interest

  • Auditorium Building: 0.1 mi
  • Harold Washington Library: 0.2 mi
  • Chicago Architecture Foundation: 0.3 mi
  • Buckingham Fountain: 0.3 mi
  • Symphony Center: 0.3 mi
  • Grant Park: 0.3 mi
  • Printers Square: 0.3 mi
  • Art Institute of Chicago: 0.3 mi
  • Crown Fountain: 0.4 mi
  • Bank of America Theatre: 0.4 mi
  • Chicago Board of Trade: 0.5 mi
  • State Street: 0.5 mi
  • Cloud Gate: 0.5 mi
  • Shubert Theatre: 0.5 mi
  • Pritzker Pavilion: 0.6 mi
  • Auditorium Building: 0.1 mi
  • Harold Washington Library: 0.2 mi
  • Chicago Architecture Foundation: 0.3 mi
  • Buckingham Fountain: 0.3 mi
  • Symphony Center: 0.3 mi
  • Grant Park: 0.3 mi
  • Printers Square: 0.3 mi
  • Art Institute of Chicago: 0.3 mi
  • Crown Fountain: 0.4 mi
  • Bank of America Theatre: 0.4 mi
  • Chicago Board of Trade: 0.5 mi
  • State Street: 0.5 mi
  • Cloud Gate: 0.5 mi
  • Shubert Theatre: 0.5 mi
  • Pritzker Pavilion: 0.6 mi
  • Willis Tower (Sears Tower): 0.6 mi
  • Yacht Club: 0.6 mi
  • Chicago Cultural Center: 0.6 mi
  • Macys: 0.6 mi
  • Harris Theater: 0.6 mi
  • Oriental Theatre: 0.7 mi
  • City Hall: 0.7 mi
  • Chicago Theater: 0.7 mi
  • Goodman Theatre: 0.7 mi
  • Prudential Plaza: 0.7 mi
  • Field Museum of Natural History: 0.7 mi
  • Cadillac Palace Theatre: 0.7 mi
  • Shedd Aquarium: 0.8 mi
  • Harold Washington College: 0.8 mi
  • Chicago Mercantile Exchange: 0.8 mi
  • Opera House: 0.9 mi
  • Union Station: 0.9 mi
  • Marina City: 0.9 mi
  • Soldier Field: 1 mi
  • Museum of Broadcast Communications: 1 mi
  • Wrigley Building: 1 mi
  • Merchandise Mart: 1 mi
  • Tribune Tower: 1.1 mi
  • Adler Planetarium: 1.1 mi
  • North Michigan Avenue: 1.1 mi
  • Hull House Museum: 1.2 mi
  • Chicago - Mag Mile - Wacker Dr: 1.3 mi
  • Lake Point Tower: 1.3 mi
  • Michigan Avenue South: 1.3 mi
  • Terra Museum of American Art: 1.3 mi

Dining

Gazebo Restaurant
Breakfast, Lunch and Dinner served from 6:30am to 10:30pm. Breakfast includes full American Breakfast, lunch- a variety of salads and sandwiches, dinner- chicken, beef, pork and seafood dishes.
Tavern Tap
A relaxed setting to enjoy cocktails or play pool or watch your favorite sports

Meeting facilities

Meeting Info
50,000 square feet of meeting space. World renowned gold room

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Congress Plaza Hotel at Grant Park

Overall score

3.3 / 5
5.01.0
1157 out of 1157
Amenities:
3
Cleanliness:
3.7
Hotel staff:
3.7
Comfort:
3.4
Location:
4.5
Value:
3.5

72% would recommend to a friend.

Sort by:
Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
Doctor Knight
Business
New York
Jan 22, 2014

No Wifi. No breakfast. Old rooms. Old hallways.

I can't remember the last time I checked into a hotel with no complimentary WiFi. They charge $12 per device, per 24hrs. How extremely disappointing. The rooms and halls look like they were taken out of a 1950 horror movie. The bed mattress is hard and the linens have never had contact with fabric softener. There's no way to control the heat in the rooms. If your business starts at 7, and it probably does, well tough luck you'll miss the breakfast that kicks off late at 6:30am. Not that it matters since that's not complimentary. Overall, way too many corners were cut here, and the location is all that's left. Given how efficient the underground transit is here in Chicago, I strongly recommend you find another hotel elsewhere, and just take a sub to downtown.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
2
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
Wantedfun
Business
Indiana
Mar 18, 2014

Worst trip ever

Hotel seemed dirty and staff rude and unfriendly. I would never reccomend this hotel to anyone. I should have paid 20 more to stay in the Blake or a little more to stay in the Swissotel

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
CDP11
Business
Los Angeles, CA, USA
Oct 24, 2011

Great location, but that's about it.

We stayed for the weekend, and were so disappointed in the entire experience. The room was dirty - carpet, stained comforter, mirrors were dirty, table surfaces smudged and grubby. Bathroom looked like it was going to fall apart. There were holes inbetween tiles in the shower, the shower head was loose and in need of repair. The hallways were poorly lit and ventilated, had very gross odors, and generally needed tending to. What was most disgusting was that we found A dead cockroach on the stairs inbetween the first and second floor on Friday night. We told the front desk several times, but it still wasn't cleaned when we checked out on Sunday afternoon. Also, all day Friday there was vomit in one of the elevators. Again, despite telling the front desk and housekeeping, the vomit was there all day? I have never been been so disappointed in a hotel visit,

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
duped by bad hotel
Business
New York, NY, USA
Jan 25, 2012

cockroaches

hundreds of them in the bathroom when i opened the door in the morning. checked out and told front desk who wasn't too receptive and then phoned for the general manager who 'isn't in the hotel until February'. Smart man. get away from the infestation.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
JayG
Business
Albany, NY
Jan 26, 2012

The pictures do not tell the story...

These rooms are so small as to qualify as broom closets. I had to enter the bathroom sideways, and I am not a big man. I wold never stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
4
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
big baller33
Business
South Bend, IN, USA
Feb 20, 2012

Worst hotel ever

This was the worst hotel i have ever stayed in, when i booked this hotel off the internet, the pictures was great and looked like a really nice hotel. But it was horrible the room smelled and the bed was hard as a rock i was better off sleeping on the floor, the bathroom shower took 15 mintues to get hot. Then on top of that they don't have parking you have to pay 35 a night to park. Now inside the hotel it was nice and but their rooms are horrible and the food there is expensive. I travel alot for my job and i have stayed in a lot of different hotels and this one was the worst.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
3
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Sightseeing tip: Not Applicable

If you want to do attractions then you need to be there right when they open in chicago and if you can take a bus or walk do that.

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
Indy Guy
Business
Indianapolis, IN, USA
Feb 28, 2012

Poor Customer Services

Not Friendly. Room are not very clean. Not understanding towards corporate clients. No true sense of urgency. Staff wasn't on the same page. Revist the total hotel standards. No greeting when I enter the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Dining tip: In Hotel

The hotel kitchen staff has the best customer service.

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
Joseph 123
Business
San Juan, Puerto Rico
Feb 28, 2012

Yikes

Great location and friendly staff, but one of the most run-down places I have ever stayed at. The carpet and walls were stained and part of the wall was missing in the exercise room. Generally very old and decrepit; also rumored to be extremely haunted, I was told by friends after arriving, and I'm not surprised. If you'd like to visit with dirty ghosts, this is the place for you.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
4
Comfort:
1
Location:
5
Value:
1
Trip purpose:

Business

Shopping tip: Short walk from hotel

Good shopping on State Street nearby.

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
Indy Guy
Business
Indianapolis, IN, USA
Feb 27, 2012

Poor services

Very poor standards, the staff wasn't friendly. The bed liens were not cleans

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Congress Plaza Hotel at Grant Park

Reviewer score

1
5.01.0
Joybee
Business
MA
Mar 17, 2012

Not good

I wouldn't stay here again. There are many other cleaner and more comfortable places to stay in the same price range.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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