$56 Avg/night
Rate and special offer based on Check-in: Jul 5, 2015 Check-out: Jul 8, 2015

Super 8 Urbandale/Des Moines Area

2 stars
View map of 5900 Sutton Place, Urbandale, IA 50322

Hotel Overview

Reviewer score
1.8
out of 5
12 reviews
Lacking

The beds were extremely hard, the room smelled of cigarettes smoke but was a non-smoking room, two... See full review

  • Momma4224
  • Oct 19, 2014
Dirty dirty dirty

Housekeeping is not a strong point. The walls were filthy. Nothing that a wiping done wouldn't fix.... See full review

  • Doghoue1923
  • Apr 9, 2014
The Super 8 Urbandale/Des Moines/Merle Hay Road is minutes away from the Merle Hay Mall and Living History Farms. The Super 8 of Urbandale is located near the Des Moines International Airport. The Super 8 Urbandale/Des Moines/Merle Hay Road is near many specials attractions including the Wells Fargo Arena, Science Center of Iowa, Des Moines Botanical Center, Drake University, Adventureland USA Amusement Park and Blank Park Zoo. Other attractions include the Iowa State Capital, Prairie Meadows Racetrack and Casino and Iowa State Fairgrounds. The Super 8 Urbandale/Des Moines/Merle Hay Road offers High Speed Wireless Internet, Indoor Heated Pool and Hot Tub and Superstart Breakfast.

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Amenities

  • High-speed internet
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Pet friendly
Free local telephone calls
Ice machine
Activities
Heated pool
Exercise gym
Dining
Coffee maker in room
Meal plan - continental
Vending machines
Services
24 hour front desk
Guest laundromat
Security
Wake-up service
FAX
Internet
High-speed internet
Parking
Outdoor parking
RV or truck parking
Truck parking
Bus parking
Accessibility
Accessible facilities
Wheel chair access
Ramp access to buildings
Room
AM/FM alarm clock
Desk with lamp
Microwave
TV remote control
Cribs available
Ironing board

Hotel Policies

Check-in:
02:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Super 8 Urbandale/Des Moines Area

Overall score

1.8 / 5
5.01.0
12 out of 12
Amenities:
1.8
Cleanliness:
1.9
Hotel staff:
3
Comfort:
1.9
Location:
3.4
Value:
2.2

25% would recommend to a friend.

Sort by:
Review of Super 8 Urbandale/Des Moines Area

Reviewer score

2
5.01.0
Momma4224
Business
Minnesota
Oct 19, 2014

Lacking

The beds were extremely hard, the room smelled of cigarettes smoke but was a non-smoking room, two light bulbs were not working and the television didn't function for more than a few minutes before going to static. The complementary breakfast wasn't the best either.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
5
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

1
5.01.0
vacation traveler 2014
Business
Omaha NE
Sep 16, 2014

Most horrible hotel I have ever stayed in

We were in town for a wedding and we booked 4 rooms for family to stay in. We needed somewhere that would allow pets and had a pool. unfortunately that's where the positive ends. The evening staff was rude. There was a stack of 8 dirty mattresses stacked near the south entrance for our entire three day stay. The outdated rooms smelled of mold. The bathrooms were tiny and needed a cleaning in all the corners. If I could have given this hotel no stars I would have.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

1
5.01.0
RogerC2
Business
Spring Lake, MI
Jul 15, 2014

Dirty smelly motel

This was the worst Super 8 we have ever stayed in. The room smelled terrible when we first arrived. After turning off the AC, it was tolerable for 1 night. The bathroom was cramped and the sink tiny. There was dirt on all of the electrical outlets. A light bulb was burned out and the TV was unplugged when we arrived. Breakfast was minimal - NO waffle maker.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

1
5.01.0
Colorado yooper Girl
Business
Des Moines, Iowa
Jun 28, 2014

Just driving through

Do not stay here!! We've been going through Des Moines for the past 20 years and this was the worst hotel we've ever stayed at. The beds are so old you can feel the springs when you lay down. The towels are thin and scratchy, the bedspread had a huge red stain on the underside of it. The carpets had trash on them still and were so dirty it made our feet sticky. The mirror had a huge smear on it. The linens and pillows were at least 20 years old and the sink smelled really bad. We were so disgusted we didn't eat the "continental" breakfast the next day. Spend the extra 20 bucks and get a nicer hotel. Lesson learned from this traveler!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
4
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

1
5.01.0
CocoSHC
Business
Chicago, Il
May 28, 2014

Worse hotel ever

This hotel is beyond disgusting. Woke up in the middle of the night because of bed bug bites. Receptionist had to move me to another room. I think that says it all. But if you're not convinced by bed bugs, the room was falling apart - squeaky bed, very old furniture, fixtures weren't working properly, disgusting bathroom, and a very powerful stench. Normally, Super 8 hotels are really good and affordable. This was not. DO NOT book a room at this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

2
5.01.0
Doghoue1923
Business
Colorado
Apr 9, 2014

Dirty dirty dirty

Housekeeping is not a strong point. The walls were filthy. Nothing that a wiping done wouldn't fix. Carpets were nasty and the linens and bedding are probably the originals. Lingerie was left on the shelf and food under the bed. We went swimming and all along the edges of the pool was dirty nasty gunk. We won't be staying here again for that price for sure.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Dining tip: Short walk from hotel

Bennigans food was awesome.

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

3
5.01.0
holiday family time
Business
des moines
Jan 2, 2014

acceptable place to sleep

we were not planning on spending anytime at hotel except to sleep and workout. the fitness room did not have bike like was advertised on photo on website and one day i was not able to use because it was locked and no one to open till way past a time that worked for me. both of these factors were a disappointment. however, we really appreciated the fridge and microwave in the room and staff was very friendly and helpful. the hotel was clean, but older and to be expected for the price we paid. overall, we were ok with our visit and would return.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

1
5.01.0
chuckie660
Business
Mediapolis iowa
Aug 8, 2013

what a dump

Filthy. Filthy. Filthy. Do not stay here. Beds are wore out. Fitted sheets come off in the middle of the night. Dont stay here!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

1
5.01.0
MMN6
Business
Chicago, IL
Jul 23, 2012

Sandpaper towels, rude staff, doggy smell

From arrival thru departure this was significantly subpar. When we came in to check in, the staffer at the desk was annoyed and gruff; best was when he rudely and loudly berated another employee from behind the desk (while processing our arrival) as she stood in the middle of the lobby behind us. My friend had to switch her room because when you walked inside it smelled so strongly of dog. The second room they were given had a broken shower. The towels were literally the most threadbare, sandpaper-like towels I've ever experienced. I'm no towel snob, but this was breathtaking. To dry off is to exfoliate. The pool was fine - clean, smelled fine (not too many or too few chemicals) -- but the hot tub had been emptied, with a shop vac next to it and a couple folding chairs with the pool scrubby pole serving as "do not enter" barriers. Continental breakfast was uninspiring (gas station mini-donuts, frozen waffles, dry oatmeal packets, and froot loops), and the coffee tasted like dust. In other word, as my friend said, you get what you pay for.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
1
Comfort:
1
Location:
5
Value:
2
Trip purpose:

Business

Dining tip: Short drive from hotel

I highly recommend Brickhouse Diner just a mile-ish north on the main drag for breakfast instead of the hotel's offerings.

Review of Super 8 Urbandale/Des Moines Area

Reviewer score

3
5.01.0
Anonymous
Business
Madison WI
Jul 6, 2011

it is a super 8

went to adventureland The staff was not super friendly. The cleanliness of the room was not great. The floors could have been vacuumed. The ice machine on 2nd floor was broken, the garbages needed bags in them, there was no ice bucket in the room, and the shower head is the height for someone under 5 foot.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Adventureland is about 10 minutes away

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