$109 Avg/night
Rate based on Check-in: Dec 28, 2014 Check-out: Dec 29, 2014

Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

4 stars
4800 Merle Hay Road, Urbandale, IA 50322
Hotel Overview
Reviewer score
3.1
out of 5
15 reviews
Great place to stay.

Check in was easy and staff was very friendly. Hotel decor is fresh, pool area is very nice and our... See full review

  • Suebee62
  • Aug 9, 2013
Traveling stay

Room was clean, staff was friendly. We will stay here again. See full review

  • broncos bean
  • Nov 24, 2013
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, just 1/2 block from the intersection of Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area open 24 hours a day! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary high-speed wireless Internet service anywhere in the hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. This hotel is committed to providing accessible facilities under the American Disabilities Act. If your accessibility needs are not met, please contact the Hotel Manager on Duty.

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Amenities

  • High-speed internet
  • Free parking
  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Pet friendly
Ice machine
Activities
Indoor pool
Golf
Tennis
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Lounge
Room service
Services
Business center
Maid service
Guest laundromat
ATM/Cash machine
In-Room Safe
Shops/Commercial services
Porters
FAX
Overhead projector
White board
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Room
Satellite TV
DVD player
Phone with speaker
Desk with lamp
Free newspaper
Hairdryer in room
Cribs available
Temperature control
Ironing board
Bath tub
Lunch

Dining

Bennigan's Grille and Tavern
From the award winning Monte Cristo Sandwich to our legendary Kilkennys Country Chicken Salad, Bennigans offers a yearbook size menu, convivial atmosphere, and our own brand of Irish Hospitality!
Bennigan's Grill & Tavern
Bennigan's Tavern offers a full-menu and a selection of domestic and imported draft and bottled beers, wine, blended frozen and martinis.

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (15)

Ratings and reviews for Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Overall score

3.1 / 5
5.01.0
15 out of 15
Amenities:
3.1
Room cleanliness:
3.5
Hotel staff:
3.7
Room comfort:
3.6
Location:
3.7
Value:
2.9

47% would recommend to a friend.

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

2
5.01.0
credon
Business
Wichita, KS
Oct 1, 2014

Take A Trip Back To The 1980's

This hotel is located right off the highway, so that's good. I was surprised it cost a little more than the newer Holiday Inn Express locations though. This place made me feel like I was a kid back in the 1980's when we would go to baseball card shows in hotels my parents couldn't afford. The only problem today is - the place still has that 1980's vibe. The roof was leaking in our room and we were not on the top floor. The staff was quite nice which is a plus! Also, the Bennigans staff really sucked!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
4
Room comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

Money-saving tip: In Hotel

don't eat at Bennings - Quick Trip down the road is better.

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

3
5.01.0
Addrian1
Business
san francisco, cal
Aug 5, 2014

average

Nice indoor pool. Relaxed and nice view. Nice reataraunt inside the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
2
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

In the hotel

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

2
5.01.0
rumauricio
Business
Austin Texas
Mar 13, 2014

hit and miss

Well the decor is well dated... and it follows into the rooms. The room itself was a little smelly, found out that the room was not cleaned all the way by the evident take out food left from the previous guest behind the curtain. Bath tube had looked it had been patched up a few times by the hit and cold handle... which the hit and cold did not work properly. AC doesnt work was trying to cool the room down from 80 to 72 instead the heater kept blowing. Had to turn off the hvac to get some relief. Had to check out early but the staff stated that the extraday would not be refunded due to me prepayment. Will not stay at this location again and would not recommend anyone to stay there as well.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
1
Room comfort:
2
Location:
2
Value:
1
Trip purpose:

Business

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

1
5.01.0
delilahanna
Business
Twin Cities, MN
Feb 17, 2014

Cigarette smoke in the air

Overall, the staff were quite friendly. My room was clean, although it was in need of repairs - several places at the base of the wall were quite beat up and the door had a solid 1/2" gap between it and the door frame. My biggest complaint is the smell of cigarette smoke. My floor did not have an ice machine, so I had to go up one floor to get ice. That floor had an overpowering smell of cigarette smoke. In addition, the smell was quite noticable in my bathroom (perhaps because of the air vent?), and also noticable upon entering the hotel via the front and back doors. All this despite the fact that there were signs everywhere stating that the entire hotel was smoke-free. Lastly, I was told that check-out time was noon, but I had three separate housekeeping staff knock on my door between 9:00 and 10:00 asking me if I had left yet so they could take my sheets. I finally just hung the "do not disturb" sign up. I would never stay at this location again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
2
Value:
2
Trip purpose:

Business

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

4
5.01.0
broncos bean
Business
Des Moines, IA
Nov 24, 2013

Traveling stay

Room was clean, staff was friendly. We will stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

5
5.01.0
Suebee62
Business
Sioux Center, Iowa
Aug 9, 2013

Great place to stay.

Check in was easy and staff was very friendly. Hotel decor is fresh, pool area is very nice and our Executive King room was awesome. Bed was very comfy. We returned from a Nationwide race after midnight and discovered that the shower knob was broken. Called down to the desk and maintenance repaired it within 15 minutes. Great service!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

2
5.01.0
BBQ Jenn
Business
Papillion, Ne
Jun 25, 2012

Not exactly like the website

We planned our stay for a one night family trip to adventureland and I was told that the hotel was relatively close to Adventureland as well as Jordan Creek. I booked the 2 queen bed room and when we checked in the room was WAY smaller than it showed on the website. Plus there were many little kids running all up and down the halls with no supervision. Without even unpacking I called the front desk about an upgrade and we were moved to the Suite. Yes it was nice, but then when we took the kids swimming the next day, the pool area was full of pizza box's and beer cans from the night before and the Hot Tob did not work. There were no towels and was not clean. I am a seasoned traveler and looked at this room also through my "priority club" and was not satisfied with our stay at all!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
4
Room comfort:
3
Location:
2
Value:
1
Trip purpose:

Business

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

3
5.01.0
Jamie2
Business
Mid-West
Jun 25, 2012

Back in time

The hotel was clean and updated, but... it has been a long time since it was built, and newer hotels are more comfortable. The bathroom was remodeled, but was very small. The air conditioner was old so it was loud and would not turn off. Lots of noise from the hall because the room doors did not fit well. The bed was comfortable and clean. The staff at the desk looked very over-worked and tired. They got the job done, but appeared cold and without that welcome smile going all the way to the eyes.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
5
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

2
5.01.0
Kayd
Business
Illinois
Jun 18, 2012

A stop on our way home from Denver!

Check in staff was apparently overworked, thus were unable to give that needed attention to a weary traveler. There were 3 at the desk; I selected the one who seemed more up-beat and on-top of things. The room had the smell of a masked cigarette; the carpet was ripped and patched; walls were paper thin. We selected this hotel because it had a 4-star rating. We travel alot and this was certainly substandard to that sort of rating.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
1
Room comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

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Review of Holiday Inn Hotel & Suites DES MOINES-NORTHWEST

Reviewer score

5
5.01.0
Biker4751
Business
Washington, DC, USA
Apr 30, 2012

Surprisingly good

You could stay elsewhere, pay more, and not get as much. The room was clean, the staff are polite, and you can walk to a Bennigans for dinner. What's not to like? The hotel offers things like a good functioning business center and free fax. I didn't use the bar, swimming pool or the laundry service so I can't comment on those.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Time-saving tip: Short drive from hotel

Stay close to the airport if you're flying in/out. Don't stay downtown unless you really like paying to park.

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