Chase Suite Hotel Des Moines

I'd recommend Chase Suite Hotel to anyone visiting Des Moines. Close to airport. Close to down town. Loved the breakfast. Service in all aspects of our stay was excellent. Great room... comfortable bed. Very clean.

Our stay at Chase Suite Hotels was made spur of the moment as we planned an impromptu trip to visit relatives in the area. The hotel did not have our reservation, even though we had booked it online and I had the email with the reservation code with me. Due to this, check-in took more than 20 minutes to get sorted out, in which time the person working the desk seemed overwhelmed and unprepared. Other staff members simply walked by rather than offer assistance, and the person checking us in ignored the other guests who arrived to check-in while trying to figure our reservation out. Also, rather than a traditional hotel, the Chase Suite "Hotel" is a series of quadraplexes, an apartment complex converted into a series of small studios. You cannot walk to your room from the check-in lobby, but have to drive and either park in the street, or in their adjoining lot, then walk along the narrow pavement walkways to your room. The complex is poorly tended, filled with cracked pavement, splintered wood and peeling paint. Our room was on the bottom floor, with the door just feet from the large trash and recycling bins placed for the complex. The room was not as described, featuring a full bed instead of a queen-sized bed, and had such a small bathroom that you could not turn around in it, and would bang your elbows, head, or knees during normal use. Terribly disappointed. Would never visit again. You can find much nicer places for far less money nearby -- and I would recommend you avoid Chase Suite Hotel unless there are no other options.

The Chase Park Suites is a nice place to stay. The rooms are large and we had plenty of room for the 3 of us. They allowed us to check in an hour early without any hassle and the gentleman at the front desk was very helpful in finding us a room away from the interstate. The only thing that wasn't fabulous was their morning breakfast bar. It was difficult for the staff to keep up, because there were a lot of people that morning. It's just one of those things that happens and it would not deter me from staying there again. What do you expect for a free breakfast? Sometimes you get what you pay for.

The Chase Suite Hotel is a collection of small apartments that appear older than the surrounding hotels/motels in the region. Parking was difficult to find during the evening. The room I was assigned had recently been renovated, however the fixed shower head was placed that it faced a wall, so having to shower meant having to stand with your backside against the wall to clean yourself. Couldn't turn the shower head to reposition. There was no ventilation in the bathroom, and light bulbs were missing from the vanity making it diffiuclt to see clearly during the early morning. The television (flat screen) was difficult turning off, eventually I had to unpulg the TV. They did have a nice breakfast in a community room with nice country-like ambiance. There are nearby restuaruants including an Applebees, within short drive to two very nice and large malls, one built within the past two years. Easily located near major interstates 80 and 35.

Rooms are very nice and comfortable. No fitness center on site, but running trail very close proximity. Also many restaurants in close proximity. Would go back again.