$249 Avg/night
Rate and special offer based on Check-in: Apr 18, 2015 Check-out: Apr 21, 2015

Sheraton Maui Resort and Spa

4 stars
View map of 2605 Kaanapali Parkway, Lahaina, Maui, HI 96761

Hotel Overview

Reviewer score
4.2
out of 5
676 reviews
Honeymoon Redo

We loved this hotel! The staff was very friendly and helpful which made this a wonderful trip for us. See full review

  • Groovfaery
  • Mar 20, 2015
What an excellent hotel in Maui

We stayed in the Delux Oceafront room and couldn't be happier. Ocean was just a few yards from our... See full review

  • Terry O.
  • Feb 24, 2015
Climbing high over a verdant lava outcrop, The Sheraton Maui Resort is a huge tropical retreat on Maui's west coast. Bamboo features, rattan chairs and Hawaiian traditional prints mark out the decor inside, while private lanai-style balconies give you your own private slice of nearby ocean vistas. The 142-yard pool with a lazy river and slides will keep families busy all day long, and with the special 'keiki' (meaning 'children' in Hawaiian) program providing treats like milk and cookies sent to your room, you might find the kids even more reluctant to leave than you are. Watch your dinner flame-cooked before your eyes at Teppan-Yaki Dan, or eat alfresco at Black Rock Terrace. Every day at sunset, guests can sit back and witness the awesome cliff dive ceremony.
Key facts
  • 508 guestrooms
  • Spa
  • Fitness center
  • Night-lit tennis courts
  • Gift shop
  • Free Wi-Fi
  • On-site rental car office
  • Luau on resort grounds
  • 5 restaurants: Cliff Dive Grill, Mai Tai Bar, Black Rock Terrace, Teppan-Yaki Dan, Black Rock Steak & Seafood
  • Private open-air dining options
  • Regular evening luau entertainment
Neighborhood
Situated right on top of Black Rock, Sheraton Maui Resort runs along Ka'anapali Beach and is next to Whalers Village, an open-air mall filled with boutiques, shops and restaurants. The area is a convenient 2.5 miles away from Kapalua-West Maui Airport (JHM), and Lahaina town is a 10-minute ride, if you're in the mood for some tiki bar-hopping along the seafront.
Hints and tips
To avoid lengthy walks to reach your room, book a space closer to the arc of the complex, where most of the action takes place. Building six will provide the quietest rooms, and buildings three and four are closer to the pool and nightlife.

Whaler's Village is a good tip for quick eats, like burritos or pizza, if you're trying to conserve vacation funds.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Recommendations for you

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Sheraton Maui Resort and Spa Rooms

Partial Ocean View
Approx. 340 sq. ft. Combination view of part ocean and part resort grounds including manicured lawns and tropical gardens, golf course, pools, or West Maui Mountains. One king or two double beds. Partial ocean is only viewable from lanai.
Ocean View
Approx. 340 sq. ft. Ocean views including resort pool area, palms trees and resort gardens. One king or two double beds. Ocean is viewable from interior of room.
Deluxe Ocean Front
Approx. 415 sq. ft. Expansive ocean views including neighbor islands, beach area, resort lawns and gardens, or tropical foliage. One king or two double beds. Most panoramic ocean view with the least obstructions.
Ocean Front
Approx. 340 sq. ft. Ocean views including beach area, neighbor islands, resort pool area, and resort grounds. One king or two double beds. Ocean is viewable from interior of room.
Deluxe Ocean View
Approx. 415 sq. ft. Ocean views with neighbor islands including resort pool area, beach, palms trees and resort grounds. Sunsets and Black Rock are viewable from many of these rooms. One king or two double beds. Ocean is viewable from interior of room.
1 Bedroom Jr Suite Ocean View
Ocean View suite. 650 sq. ft. and the main bedroom can be partitioned off by the sliding door. Extra large bathrooms with standing shower, plus bathtub shower combo, double sinks. Wet bar sink area.
1 Bedroom Ohana Suite
650 sq. ft. and the main bedroom can be partitioned off by the sliding door. Extra large bathrooms with standing shower, plus bathtub shower combo, double sinks. Wet bar sink area.
Resort View
Approx. 340 sq. ft. Views of resort grounds including manicured lawns, tropical foliage, golf course, pools, or West Maui Mountains. One king or two double beds.

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Tennis
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
In-Room Safe
Meeting/Banquet facilities
Conference facilities
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
The true reward of gathering at Sheraton Maui becomes immediately apparent in the outdoor settings. The pristine expanse of the Ocean Lawn, rolling down to the surf, promises Hawaiian festivities of old: perhaps a lu'au with a splurge of torches, or a lively cookout in the style of the paniolo (Hawaiian cowboy). The 12,000 square-foot Ocean Lawn is unprecedented in its breathtaking backdrop of Pu'u Keka'a, the Pacific Ocean and neighboring islands. The Anuenue Lawn, set amidst fresh Hawaiian ferns, is a perfect venue for festive affairs of up to 250 people.

Dining

Dinner Under the Stars
Atmosphere: Custom, private dining experience with dedicated server and location. Reservations required.
Black Rock Terrace
Atmosphere: Indoor/Outdoor open air seating. Cuisine: Breakfast ala carte and buffet. Setting: Casual
Mai Tai Bar
Atmosphere: Poolside dining. Cuisine: Grilled Sandwiches, Salads, Kids Menu. Setting: Oceanside Pool Bar.
Starbucks
Atmosphere: Lobby kiosk, Cuisine: Coffee, pre-packaged sandwiches, wraps, fruit and snacks.
Oceanfront Sunset Luau
Traditional Hawaiian luau buffet dinner, fire knife dancers and hula show.
Teppanyaki Dan
Cuisine: Japanese, live action table side cooking. Reservations required. Setting: Resort casual.
Link@Sheraton Lounge
Atmosphere: Computer lounge and bar. Open air with LCD TVs. Light cuisine. Appetizer style fare.
Cliff Dive Grill
Named Best BBQ Grill on Kaanapali Beach the Cliff Dive Grill is the hot spot to enjoy drinks and Chefs island inspired gourmet skewers featuring local fish, jumbo shrimp, premium beef and Maui vegetables prepared over an open flame.
Black Rock Steak & Seafood
Atmosphere: Indoor/Outdoor open air seating. Cuisine: USDA Prime Steaks and prepared fresh seafood. Kids menu is available. Reservations recommended. Setting: Resort Fine Dining.

Hotel Policies

Check-in:
3:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Sheraton Maui Resort and Spa

Overall score

4.2 / 5
5.01.0
676 out of 676
Amenities:
4.2
Cleanliness:
4.4
Hotel staff:
4.3
Comfort:
4.3
Location:
4.8
Value:
3.9

90% would recommend to a friend.

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Review of Sheraton Maui Resort and Spa

Reviewer score

4
5.01.0
Rosa C.
Business
N/A
Mar 22, 2015

Nice location but poor value

The Sheraton is located directly off the beach next to Black Rock. The snorkeling is okay with a few fish and a few large seat turtles. The staff is mostly nice and curteous except for a super pushy sales lady that made us late for dinner by trying to get us to sign up for some timeshare. The food is mediocre and is ridiculously overpriced. Go into town and by some food at the supermarket (the hotel shuttle does drop you off at several places where you can go shopping).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
2
Trip purpose:

Business

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Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Groovfaery
Business
N/A
Mar 20, 2015

Honeymoon Redo

We loved this hotel! The staff was very friendly and helpful which made this a wonderful trip for us.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Terry O.
Business
Keller
Feb 24, 2015

What an excellent hotel in Maui

We stayed in the Delux Oceafront room and couldn't be happier. Ocean was just a few yards from our balcony. It was quiet and relaxing. Staff was always cheerful and helpful. If I had one negative thing to say is that the cost of the food was extremely hight but it is high no matter where you stay. We love this hotel and will be back in a couple of years.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sheraton Maui Resort and Spa

Reviewer score

4
5.01.0
Shannon S.
Business
San Diego
Feb 24, 2015

Great snorkeling onsite!

Black Rock was fun and on the property. that's exaclty what we were looking for!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of Sheraton Maui Resort and Spa

Reviewer score

3
5.01.0
Gona
Business
N/A
Feb 16, 2015

Get away trip

The trip to Maui was one of the most beautiful ones we've experienced! However, we weren't really satisfied with the hotel and would unfortunately not choose to stay there if we were to return in the future. Unfortunately, both of us experienced the staff by the desk as having an unpleasant attitude towards us. We'd booked a deluxe ocean view (stated clearly on our reservation paper that was given to the staff when we checked in) but got a partial ocean view (the bathrooms clearly need to be renovated, I believe). We complained the same day but were told that we had to pay extra for a deluxe room. This was the second time that the staff made a mistake and overlooked what we had actually booked. We got to change room in the afternoon the next day, after complaining a second time, and were given a 50 dollar credit for their mistake. Now, I understand that mistakes can be done, but the attitude towards us was nothing either of us had expected or experienced before (we do travel a lot). It's hard to explain the behaviour, but it was basically one that made us feel dumb while fake smiles and sighs were given. We experienced the same feeling with another lady by the desk on the day we were to check out and were going through the check-out bill. Not only were there mistakes in the bill, too, but again we were treated as if we were being annoying. It's quite sad to be left with a hotel experience like that when you do a one-time trip to Hawaii, coming all the way from Europe. However, the food was great and the staff at the restaurants and the concierge service were very friendly and spread a good vibe! Unfortunately, neither of us would recommend the hotel to our friends unless they are the types who do not care much about the quality or staff, yet most of our friends really do.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Lana
Business
Antioch
Feb 9, 2015

Birthday and baby moon trip!

Had a wonderful and pleasant stay. It was really relaxing and just what my husband and I needed.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

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Review of Sheraton Maui Resort and Spa

Reviewer score

2
5.01.0
SkipC
Business
N/A
Feb 3, 2015

You pay for the view

Upgraded to ocean front 100 a night... 30 resort fee a night.... Parking..... 15 a night..... Internet 17 a night..... Hot dog 13.... Hamburger 16....... Pool not heated was very cold and uncomfortable.... Ocean was warmer..... Buyer beware!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
1
Trip purpose:

Business

Shopping tip: Short drive from hotel

Before you book at Sheraton , Be aware of all the extra charges so your not shocked at checkout.... Have fun and bring lots of cash

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Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
DJ.529
Business
N/A
Jan 27, 2015

Time Away

Wonderful hotel and staff! True hospitality! Best location on the beach with a cove for snorkeling. Highly recommend it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Make reservations early to eat in the hotel, unless it's ok to eat late.

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Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Kukana Huddleston
Business
N/A
Jan 18, 2015

GREAT as always!

I love this hotel. The staff and people who work there are always friendly. I have loved this hotel since I was a little girl. You can't go wrong by staying there. Book the Deluxe Ocean view room for the best sunsets and ambience. It is worth the money.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short walk from hotel

Shopping at Whalers Village is only a few minutes away! Manny good dinning options is walking distance which we love. You don't need to drive anywhere!

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Review of Sheraton Maui Resort and Spa

Reviewer score

5
5.01.0
Traveller
Business
sammamish
Jan 17, 2015

awesome Christmas vacation in Maui

The resort is well located, right next to black rock and kaanapali beach. We stayed in a suite. The view from the balcony is fabulous and the room is very comfortable. Will definitely come back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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